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Tag: Restaurant PR

What does a PR agency do? Il Palio at the James Beard House

What does a PR agency do? Il Palio at the James Beard House

July 10, 2018January 31, 2023 Clairemont InternAwards, Blog, Case Studiesaward winning PR, best restaurant in chapel hill, Creative PR, Creative Tactics, event PR, il palio, Raleigh PR, Raleigh PR Agency, Restaurant PR

Il Palio, Chapel Hill’s AAA-rated Four Diamond Italian restaurant, wanted to break into the national culinary scene and gain acclaim as one of the leading restaurants in the Southeast. When Il Palio turned to Clairemont Communications for help, Clairemont devised a creative tactic to target the innermost circle of food influencers, the James Beard Foundation, and forge relationships between Il Palio’s chef Teddy Diggs and these national culinary gatekeepers.

STRATEGY

We positioned Chef Teddy to the James Beard Foundation as the country’s newest kind of “sommelier,” an olive oil expert, qualified by his extensive culinary experience in Italy’s olive oil producing regions. In addition, we seeded the social media landscape with posts that tied him to other James-Beard-winning chefs and James Beard Foundation activities to forge connections.

Clairemont leveraged the dinner as a news angle for busy New York food reporters. Pitches like “Olive You, Darling” utilized the upcoming Valentine’s season to include a timely editorial hook, while “Olive Oil: The New Wine” positioned olive oil as a luxurious, soiree-worthy staple for New York’s posh publications. Clairemont overnighted media kits featuring Teddy’s hallmark fresh Rosemary and Sea Salt Olive Oil Focaccia with an accompanying dinner invitation. Clairemont also leveraged the James Beard Dinner to boost visibility at home, inviting Raleigh influencers to join the dinner remotely via the James Beard live camera feed.

EXECUTION

To ensure quality from start to finish, Clairemont held weekly client meetings to discuss dinner themes, messaging and tactics. We frequently toured the kitchen, interviewed staff and observed the cooking process to accurately portray Il Palio’s specialties and culture. Clairemont provided on-site support at media interviews and the James Beard House to ensure concise messaging.

RESULTS

  1. The James Beard Foundation invited Chef Teddy to cook at the James Beard House in February 2017.
  2. Clairemont secured in-person interviews with two media and dinner attendance from five key media from outlets like Food and Wine Magazine and NBC’s Today Show, surpassing the original objectives.
  3. With the objective of three stories, Clairemont placed six national media stories by December 2017 in coveted outlets such as Saveur, The Daily Meal and Food Republic. Social media posts reached approximately 1.2 million followers on Twitter alone, far exceeding the original goal.

Clairemont successfully positioned Il Palio as a desirable, modern dining hotspot. Bolstered by diner reviews and media coverage, Il Palio earned a Silver Medal from food critics as a “Best Restaurant in the Triangle in 2017.” In addition, the James Beard dinner sparked the “Taste of James Beard,” a collaborative dinner with leading Raleigh chefs that Chef Teddy hosted upon return, leveraging his New York trip to attract new customers and boost sales at Il Palio.

The work Clairemont Communications conducted in partnership with Il Palio won an Honorable Mention by the North Carolina Public Relations Society of America (NCPRSA). We are proud that this campaign represents one of the 190 awards we’ve received since starting Clairemont in 2010.

To read more about the work we do with clients, please visit the case study section of our blog.

Image courtesy of the James Beard House.

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Burger King, the Humor King

Burger King, the Humor King

June 25, 2018January 31, 2023 Cherith AndesBlog, Marketing, Restaurant PR + Hospitality PRbrand, branding, Marketing, Raleigh PR Agency, restaurant marketing, Restaurant PR

If ever there was a prize for a bait-and-switch in the restaurant industry, IHOP just took home the gold.

The breakfast joint ditched its famous Rooty Tooty Fresh ‘N Fruity pancake meal in favor of a different kind of combo — burgers and fries. And this wasn’t just a small tweak in the menu. The International House of Pancakes (IHOP) revamped its entire identity to become the International House of Burgers, or IHOB.

Twitter raved over Wendy’s classic response to a new player in this fast-food fight. Certainly, IHOB’s new focus might pose a threat to “the real OG,” as one Twitter user dubbed Wendy’s. But another franchise stood more to lose by simple virtue of its name.

Burger King.

In many circumstances, sheer interest in a new restaurant might have threatened Burger King’s brand recognition. But with a little quick thinking, Burger King’s marketing team leveraged a bold response to secure its market share. Well hello, humor.

What can you learn for your own business?

The Magic of Brand Humor

Your brand isn’t a logo or slogan. As we’ve mentioned in other blogs, a brand is what people say about you when you’re not in the room. It’s a feeling, an experience. And it springs from qualities resembling human characteristics, like “creative,” “tenacious,” “bold,” “playful” or “witty.” Just like people, every brand has a humorous streak in its “personality,”  albeit of different tones and varieties. And at the end of the day, people want to connect with people, not brands. So tap into your brand’s distinct flavor of wit to forge a deeper connection with your fans, customers and followers.

Finding Your Funny

Brainstorm qualities that unveil your brand’s lighthearted side. Are you the quiet, dry type? The bold jokester? The playful pal? Humor doesn’t necessarily need to tie directly to your product or service; it simply can identify you as a dynamic company with a witty, engaged staff unafraid to push the boundaries. Others feel welcome to interact and express themselves in your conversation. Explore voicing your sense of humor through a variety of mediums, from a parody video to — yes, indeed — even a quippy cat meme.

Wield Wit with Care

As Forbes points out, effective brand humor can be a fine line to walk. Heavy-handed jokes can easily backfire when they cross the line into demeaning sarcasm. Keep close tabs on the tenor of your communication and seek an inclusive rather than exclusive tone. While it feels lighthearted and spontaneous, well-honed brand humor requires significant thought and planning to craft a streamlined output. When in doubt, consult a communication professional as you develop your brand voice.

At Clairemont, we help our clients craft a compelling brand voice that connects with the personality — the hearts — of their audiences. Learn more about honing your brand!

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Clairemont Foodie Takes Charleston

Clairemont Foodie Takes Charleston

February 20, 2018January 31, 2023 Cherith AndesBlog, Restaurant PR + Hospitality PR, TravelCharleston Wine and Food Festival, CWFF, food pr, Hospitality PR in Raleigh, hotel PR, Restaurant PR

The landing page of the 2018 Charleston Wine and Food Festival captures it all.

Fueled by a contagious passion for the people and places that make Charleston worth celebrating, the annual festival infuses homegrown flavor with top chefs, winemakers, authors, storytellers, artisans, and food enthusiasts from around the globe for a five-day event that spans the first full weekend each March. 

That’s it exactly. The love of food, the talent and passion behind it is contagious … which is one of the reasons we love working the restaurant and hospitality industry.

This year, Clairemont CEO Dana Phelps Hughens will be one of our local ambassadors to the Charleston Wine and Food Festival (CWFF) on February 28 – March 4, 2018! She’ll be sampling flavors and fare, and meeting new friends and old at the festival’s five-day packed schedule. In addition to our favorite Charleston buddies like the Cocktail Bandits, we’re excited to support the stunning Triangle talent featured this year!

  • Ashley Christensen, AC Restaurants
  • Jamie Dement, Coon Rock Farm
  • Jason Smith, 18 Restaurant Group
  • Johnny Berry, Whiskey Kitchen
  • Lionel Vatinet, La Farm Bakery
  • Regan Stachler, Hull Foods
  • Scott Crawford, Crawford & Son
  • Steve Mangano, Cureat
  • Steven Greene, Heron’s at the Umstead
  • Teddy Diggs, Deric McGuffy, Il Palio
  • Wyatt Dickson, Picnic

We’ll share all the behind-the-scenes goodies we can find! Check them out on our Facebook page!  

 

 

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What Does a PR Agency Do? DQ’s Miracle Treat Day

What Does a PR Agency Do? DQ’s Miracle Treat Day

February 8, 2018January 31, 2023 Clairemont InternAwards, Blog, Case Studiesaward winning PR, case study, PR Agency, raleigh restaurant PR, Restaurant PR, Triangle Dairy Queen

Triangle Dairy Queen has grown to be the largest DQ franchise in Wake County since Andy Valkanoff founded it in 2005. In 2016, Triangle Dairy Queen celebrated its 11th annual Miracle Treat Day as part of a nationwide fundraiser that supports more than 170 Children’s Miracle Network hospitals across North America. On Miracle Treat Day, proceeds from Blizzard purchases at Triangle Dairy Queen locations are donated to Duke Children’s Hospital for research, care and family support programs.

Strategy

Looking to drive traffic to Triangle DQ locations to raise funds on Miracle Treat Day, Andy turned to Clairemont Communications to create a media relations campaign. Our objectives were to build awareness of Miracle Treat Day and help drive traffic to Dairy Queen locations by securing media placements, community calendars posts and media and blogger coverage on social media. 

Fans visit Triangle Dairy Queen on Miracle Treat Day!

Execution

To drive traffic to Dairy Queen locations on Miracle Treat Day and raise money for Duke Children’s Hospital, Clairemont chose to craft a news release to share with

local media contacts. We recognized that a release would provide the most concise and efficient vehicle to communicate the full story of the event and maximize coverage opportunities to media and influencers – especially when partnered with targeted and personalized pitches. A release would also allow us to easily share the event on community calendars and news release sites to increase visibility and attract potential customers to the restaurants. 

Results

Clairemont surpassed its original objectives, securing leading media placements, including in our state’s most read paper, The News & Observer, and an exclusive feature story with our ABC TV affiliate. We also secured prominent posts on community calendars and across social media. Miracle Treat Day was a strong success for Triangle Dairy Queen and continues to be part of its ongoing legacy.

The work Clairemont Communications conducted in partnership with Triangle Dairy Queen won an Award of Excellence from the North Carolina Public Relations Society of America. It also won a Silver Award in PR Writing from the Raleigh Public Relations Society. We are proud that this campaign represents two of the 175 awards we’ve received since starting Clairemont in 2010.

To read more about the work we do with clients, please visit the case study section of our blog.

*Cover image courtesy of Dairy Queen.

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Vita Vite: Cheers to 2 Years

Vita Vite: Cheers to 2 Years

December 15, 2017January 31, 2023 Cherith AndesBlog, Clairemont Client News, Restaurant PR + Hospitality PRanniversary celebration, Restaurant PR, restaurant PR in raleigh, Vita Vite, wine bar, wine bar in Raleigh

We’re just going to pause right here and take a minute, a minute to congratulate and celebrate one of Clairemont’s beloved clients. This December, Vita Vite — a wine bar + art gallery + event space in Downtown Raleigh — celebrated its second anniversary. Clairemont had the immense privilege of helping to unveil Vita Vite to Raleigh in 2015, and we were equally as thrilled to celebrate year number two with owner Lindsay and her team.

Congratulations! We can wait for all the great things to come next year!

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clairemontcommunications

Have you heard about Meta’s newest social media Have you heard about Meta’s newest social media platform? It’s called Threads, and it’s being referred to as “the new Twitter.” Read everything you need to know about Threads in our latest blog post - link in bio!
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We are proud to represent Raleigh as a member of P We are proud to represent Raleigh as a member of Public Relations Consultants Group, allowing us to offer clients expertise and support across the country! Clairemont founder, Dana Phelps aka @blah2voila, recently attended the PRCG conference in Oklahoma City.
2022 has been a fantastic year for Clairemont Comm 2022 has been a fantastic year for Clairemont Communications! Visit our blog for the full 2022 year in review!
As communications professionals, we wear a variety As communications professionals, we wear a variety of hats to meet our clients’ needs.
 
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This Friday, Clairemont’s Dana Phelps, @blah2voi This Friday, Clairemont’s Dana Phelps, @blah2voila , will be speaking at the 2022 @nc_prsa Strategic Communication & MarCom Conference! Phelps is a repeat presenter at this annual conference, and this year she is leading a session called Growing from Communication Technician to Strategic Counselor during which she will share three of her coined concepts: knowcasting, morecasting and collabolighthing. Visit our blog for the link to register for the conference!
@clairemontcommunications and @yellowdogcreative g @clairemontcommunications and @yellowdogcreative go together like the bacon and eggs! And speaking of bacon and eggs, have you been to @therainbowluncheonette yet? YUM!
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Visit our blog to see the @trianglebizjrnl coverage and read the full feature in the TBJ to learn more about Parkside.
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So you say it’s National Coffee Day? We say let So you say it’s National Coffee Day? We say let us tell you about our new favorite @drink321coffee ! If you are in Raleigh, go see Paul, the other Paul, Emma  or whichever smiling faces are working today. We LOVE this place and the coffee! ❤️❤️❤️
Our client @wendellfallsnc, one of the largest mas Our client @wendellfallsnc, one of the largest master-planned communities in the Triangle, closed on its first age-eligible rental community plan, Arden at Wendell Falls, that will offer 140 open-concept units and exclusive onsite amenities!
 
Visit our blog to see the @trianglebizjrnl coverage and read the full feature in the TBJ to learn more about Arden at Wendell Falls.
Staying in Raleigh this Labor Day weekend? Stop by Staying in Raleigh this Labor Day weekend? Stop by client @vitaviteraleigh for good snacks and great wine!🍷 Both locations are open normal hours Friday-Sunday and closed on Monday.
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It’s National Volunteer Month, and volunteers ar It’s National Volunteer Month, and volunteers are needed more than ever! Many organizations with scarce resources rely on volunteers and would not exist without them. Visit our recent blog post to read about the organizations Clairemont has supported and how you can make a difference in your community!
Authenticity is trending, and research shows that Authenticity is trending, and research shows that consumers are 2.4 times more likely to view user-generated content as authentic. Read our recent blog post to learn about UGC, how it can benefit your brand and how to use it in your marketing strategy.
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We are so excited to share that Clairemont earned We are so excited to share that Clairemont earned eight awards, five gold🥇and three silver🥈, at this year's Sir Walter Raleigh Awards hosted by the Raleigh Public Relations Society!🎉 We are beyond grateful to work with so many amazing partners, clients and industry friends!
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