Tag: Marketing

User-Generated Content: Your 2022 Marketing Key

Dana PhelpsBlog, Marketing, Social Media + Influencer Engagement, , , , ,

User-generated content is the strongest marketing tool you’re not using.

Amidst a tumultuous social political and economic landscape, people are craving something they can trust. Research shows that transparency and authenticity are the leading social currencies for consumers. In fact, according to Stackla, 90 percent of consumers evaluate authenticity when deciding to purchase from a brand, and Label Insight points out that 94 percent of consumers are more likely to support a brand that offers transparency. Quippy taglines or eye-catching visuals alone will no longer forge a meaningful and lasting connection with your audience.

User-Generated Content: Transparent Talk

User-generated content (UGC) provides that unvarnished, unedited peek into the experiences and words of “people just like me”. UGC consists of pictures, videos and quotes directly from current customers. A well-curated library of UGC automatically showcases a variety of demographics offering brand advocacy that consumers know isn’t paid or polished. UGC can build your brand champion base as well as educate your audience about the daily uses of your product. And as a considerable benefit, User-generated content is easy to maintain and relatively inexpensive (or free) in comparison to paid advertising or influencer partnerships.

The proof is in the pudding on this one. Stackla shares that consumers are 2.4 times more likely to view UGC as authentic compared to content created by brands, and 79 percent of people say UGC highly impacts their purchasing decisions. Now is the time to focus on your UGC strategy, strengthen customer loyalty and broaden your market share.

Curating the Content

The online realm is ripe with avenues to effectively gather UGC from customers, brand champions and even employees themselves. When crafting a UGC campaign, gather content for a social media platform that highlights not only your product but also the product’s adjacent lifestyle. For example, a women’s fashion shoe brand won’t just show photography or videos of its latest stilettos; it might also showcase the pumps in a snazzy wine bar at a girl’s night out, on date night or in a posh salon—hinting at the social cache that comes with wearing these shoes. To start using user-generated content:

  • Launch a branded hashtag on social media: ask followers to share experiences marked by a hashtag. Instagram is the front-runner platform for a hashtag campaign, followed by Twitter and TikTok. Create a consistent ethos for your campaign with a corner overlay or border for UGC reposts.
  • Roll out an email campaign: directly ask fans for their pictures, videos and quotes.
  • Leverage a landing page or personalized app: craft a contest, challenging fans to submit their best take on your product for a chance to win swag, experiences and discounts.
  • Tap product reviews: encourage photos in reviews for a one-stop shop. (Fun tip: More than 70 percent of consumers say they look at product reviews prior to purchase.)
  • Host a daily photo challenge: make each 24-hour period an opportunity to submit fresh takes (like this one from GoPro).
  • Create a TikTok challenge: for richer content complete with ready-made music, sound effects and built-in video editing.
  • Gamify the goods: require users to complete a series of tasks (including submitting content!) to earn rewards.

Utilizing Your User-Generated Content

The beauty of UGC is its versatility and applicability throughout the customer relationship, and options abound for how to leverage your UGC library. Once collected, certain content formats perform better on various platforms. Facebook, for example, works best for longer-form video, which can also be featured in paid ads for greater and more targeted reach. For shorter-form content, use the Regram app to repost to Instagram. Share Reels and challenge followers to “react to this person’s video” or ask them to repost as a duet.

But don’t be afraid to branch beyond social media. UGC can be featured on employee uniforms, fan swag or product packaging. Connect with brick-and-mortar foot traffic by spotlighting images in your store (checkout lines, store backdrops and even floor decals).

While UGC yields impact at every stage of the buying cycle, stats show that it is distinctly effective at the final stage of the journey—the tipping point where consumers are weighing options. For example, include UGC photos on the landing page for a specific product that garners ad traffic. Feature quotes on an abandoned cart landing page or email. Build review testimonials into a nurture campaign for warm audiences.

Important note before posting any user content:

Be sure to ask your consumers’ permission before sharing their content. If launching a formal campaign, build in a consent form in the entry process, or reach out to individuals via direct messages. Ensure that you also confirm how they would like to be credited, especially if sharing content across multiple mediums.

Ready to beef up your UGC strategy? Email us for a consult!

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PR + Marketing in a Post-COVID World

Dana PhelpsBlog, Hiring a PR Firm, Marketing, , , ,

Things have changed. Has your marketing strategy followed suit?

The COVID-19 pandemic has left indelible imprints on every sector of life. Social values, beliefs and behavior patterns have evolved as people reevaluated what they truly want and who they trust to partner with them.

As communication professionals, you can no longer rely on the stalwart strategies, formulas and personas that guided your pre-pandemic marketing strategy. Growth won’t spring from a dry well. Instead, it’s time to rediscover your customer base and the most effective means to meet their needs. Things have changed… and so has marketing in a post-COVID world.

Your Audience Demographic Has Changed

Start with the basics and rebuild your audiences’ demographics and psychographics. Granted, many of your trends might remain the same, but according to McKinsey, a surprisingly 36 percent of consumers are experimenting with new products or brands — including yours. One plastic surgery center, for example, noticed a dramatic increase in its male clientele from 10 to 25 percent during the pandemic, spurred by the rise of self-reflection on Zoom. Likewise, has your consumer base shifted to include a new audience segment since 2020? Ensure that you’re precision-targeting active, warm audiences that find value in your product or service.

Your Audience Location Has Changed

While buildings are still standing, brick-and-mortar shopping took a significant hit during COVID, a trend that doesn’t seem to be going anywhere. According to Deloitte, online grocery shopping grew 40 percent year-over-year during the pandemic; Chipotle saw a 134-percent growth on digital orders, and Walmart saw a 79-percent online increase in the latter half of 2020 alone.

The familiar faces in your store have now transformed into IP addresses on your webpage, and with such a migration, companies need to perfect their audience’s online experience. In addition to investing in e-commerce, online chat support and strong SEO, work to increase high-quality touchpoints across multiple channels. Kasaa revealed that 70 percent of consumers use three or more channels when researching a purchase, and nearly 14 percent of consumers shop on social media, according to Deloitte. So if you’ve been waiting to dive into Instagram Reels or TikTok as a nurturing tactic or sales channel, now’s your time. 

Also, use this opportunity to snag a bigger piece of the content pie. Create, target and remarket DIY and how-to blogs, videos and podcasts to snag more of your audience’s virtual attention; since they’ll be online anyways, they might as well be reading your content, valuing your expertise and falling in love with your brand!

Your Audience’s Motivation Has Changed

At first, virtual shopping increased out of necessity and safety, and 75 percent of U.S. consumers changed their purchasing behaviors. Now, nearly two years later, people have grown accustomed to the ease and speed of online shopping, making accessibility the leading motivation for buying, according to McKinsey. The bronze and silver medals for purchase drivers were safety and value; people put a premium on health and hygiene along stretching each dollar further amidst an unpredictable economic climate.

Audit your connection points. Are you readily offering the products or experience you promise? If products are backlogged, slow or unavailable, audiences will look elsewhere. Under-gird your messages with transparency, showing your company’s commitment to safety, health and social responsibility. Ensure you are offering strong value and highlighting the quality that the consumer gains from your brand. 

Now what?

Dig into your data. Pore over the items you already have in place (Google Analytics or purchasing records, for example) and launch data collection methods to garner new insights:

  • Interview customers in-person or over the phone with open-ended questions.
  • Provide concise surveys via email to recent buyers or conduct web exit surveys when a consumer leaves. (Use quick, single pop-up questions on this one.)
  • Carve out a strategy for meticulous social listening; through basic grounded theory research, you can mine a wealth of information from your social media comments and online reviews.
  • Interview your front-line personnel regarding their customer interactions.
  • Track the customer’s digital journey using Google Analytics.

And…

Partner with an expert.

We’re here, and we’re adept at helping you craft a PR, marketing communications and social media strategy to reach these ready-and-waiting audiences. Ready to tackle the next steps in your growth?

Drop us a line!

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A New Chapter

Clairemont InternBlog, Marketing, The Clairemont Team, , , , , , , ,

Last summer, after months of confinement, isolation, and Zoom frustrations, I hit that dark day. Disconnected and despondent, I was uncertain of the world’s future and my own. 

But then, a social media post took me to an unlikely place: the banks of the Seine, where I watched models float by on a barge while dressed in Balmain’s latest fashion line. I couldn’t stop smiling. Watching clips of the event on repeat, I realized the exhibition was a bold celebration in the face of last year’s adversity. “Balmain Sur Seine” was more than a publicity stunt powered by a social media campaign: it was joy and hope.

The moment captures so much of what I envision for my career as an advertising creative. A career I hope to launch with the MSc in Fashion, Design and Luxury Management program at the Grenoble École de Management in Paris, France. Hosting the fashion show on the water was innovative and beautiful, but the exhibition was also the first to be streamed on the social media platform TikTok. It was a groundbreaking venture in new media and connectivity –– connectivity that moves beyond physical borders and the limitations of a pandemic to reach global audiences. 

As new media continues to integrate perspectives from around the world, a multicultural learning environment is crucial. To create innovative campaigns like “Balmain Sur Seine,” I must leave the United States’ social bubble and cross new borders myself. This program will provide me with that multicultural integration along with the solid foundation of industry skills and professional experience that I need. 

I’ve always been intrigued by how words can be leveraged to connect with people. This fascination led me to study media and journalism at the University of North Carolina at Chapel Hill. While studying abroad in 2019, I interned for the Paris-based journalism agency Worldcrunch. I translated articles from Le Monde and Les Echos into English, developed social media content and even wrote stories of my own. This experience helped me realize that rather than being a reporter on trends, I want to use storytelling to cultivate brand culture. This epiphany was a revelation of how I envision a meaningful career: one that influences taste and creates tangible impact.

With that fresh perspective, I redirected my career goals to advertising and public relations by exploring courses in marketing and joining Clairemont Communications in Raleigh, NC as a marketing and public relations intern. Over the past ten months, I’ve had the opportunity to work with clients big and small, develop social media strategy, compile coverage reports, attend press events, assemble media lists, pitch news outlets, edit videos, write blog posts and so much more. 

In addition, I’ve gained valuable soft skills in time management, problem-solving, collaboration, effective communication and leadership. I’ve experienced both the joys and challenges of working in PR, which gives me an incredible head start in the marketing world as I embark on my next adventure. I’m forever grateful.

While I have built a solid foundation in media through my studies and professional experiences, I know enough now to realize what I have yet to learn and what I could accomplish by continuing my education. The MSc in Fashion, Design, and Luxury Management program at Grenoble École de Management would supply me with the industry knowledge and marketing fundamentals that I require to continue my career. My dream career is to be an in-house copywriter for a luxury fashion brand. This degree would supply me with the industry knowledge, marketing essentials and cultural immersion that are critical for success in the luxury industry.

Earlier this month, I graduated with distinction from the University of North Carolina at Chapel Hill with a B.A. in Media and Journalism. Earning my degree not only marks the end of my time at UNC-Chapel Hill, but it also signals the end of my time as an intern at Clairemont Communications. While I’m excited to start this next chapter, I am sad to leave the Clairemont Team. Through their leadership and guidance, I have grown as both a professional and a person.

From the bottom of my heart, THANK YOU. 

By Clairemont intern Maia Guterbock, a senior at UNC-Chapel Hill.

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Marketing: Why Work with a PR Firm

Clairemont InternBlog, Hiring a PR Firm, Marketing, , , , , ,

Marketing your business can be a daunting task, but it’s a crucial element to success in today’s world. Working with an agency is an efficient way to bring more to the table than just brand awareness. Businesses large and small can benefit in many ways by hiring an agency including:

1. Introducing Investors

Having a steady source of income is, obviously, the linchpin for a successful business, especially at its early stages. PR agencies can help to attract investors by demonstrating your credibility and producing strategies to target investors at the right time.

2. Creating a Rockstar Reputation

Reputation is a part of attracting new clients, investors and great employees. PR professionals help you refine your brand messaging and increase industry awareness, which ultimately generates new clients, coverage and talent. 

3. Maximizing Media 

PR agencies are masters at forging new connections, reigniting old ones and integrating digital media tactics, thanks to their built-in knowledge and strong relationships with media outlets. 

4. Increasing Productivity

Marketing, especially good marketing, is a lot of work. Hiring a PR agency can free up valuable time, energy and resources for you and your employees. Experienced PR pros can take the work off your plate so you can focus on growing your team and business. 

However, we understand that sometimes it’s not possible to immediately collaborate with an agency. We’ve put together a list of low-maintenance and cost-friendly marketing strategies that can jumpstart your business and brand, and make agency collaboration seamless down the line. 

  • Create a Google My Business account. This (free!) listing allows your business to show up on Google Maps, the local section of a Google Search and the right-side Knowledge Panel for branded searches. 
  • Post and engage regularly on social media. Increasing social media presence and engagement (Facebook, Instagram, LinkedIn, Twitter, TikTok) can build a community online and allows you to express your brand’s personality as well as build trust with your audience.
  • Start a blog. Blogging is still a great tool to make content a regular part of your marketing efforts. You can share your posts on social media and it’s an easy way to direct potential clients to your company site, increase user engagement, improve visibility and strengthen your overall SEO. 
  • Apply for awards. Applying for awards can generate buzz for your business and, if you win, boost credibility. 
  • Collaborate with others. Double your exposure and reach a new audience by collaborating with another business in-person (post-pandemic) or virtually. Teaming up can also mean placing business cards, flyers or brochures at your partner’s physical location or taking over/guest-starring on its social media account — get creative!

If you’re interested in learning more about the benefits of hiring a PR agency and what Clairemont Communications can do for you, drop us a line. We’d love to work with you!

Curious about more marketing resources? Check out our blog for some stellar social media tools.

By Clairemont intern Maia Guterbock, a senior at UNC-Chapel Hill.

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Looking Back on 2020 Trends

Clairemont InternBlog, Marketing, Social Media + Influencer Engagement, , , , ,

This year has undoubtedly been an eventful (ahem, crazy) one! Just like 2020, trends are hard to predict but vital to stay on top of as a communications professional. Changes in the marketing landscape can be influenced by huge global events (i.e. COVID-19) as easily as an unexpected effort to create a Broadway musical via TikTok (see Ratatouille the Musical).  

Check out these trends that made an appearance in 2020.

Lockdown, Laptops and Laying Low at Home

The COVID-19 pandemic kept most Americans behind closed doors and away from others throughout this year. Inevitably, this led to a widespread consumer shift to increased time online, with 39 percent of people polled saying that they spent more time on social media sites like Instagram and Twitter this year. 

Here are a few stats that show how marketers are handling the pandemic … and how consumers are responding: 

73 percent of advertisers held back campaign launches, with 52 percent anticipating to resume or increase their advertising budgets during the summer of 2021. 

87 percent of consumers have said they appreciate brands that make an effort to provide updated and important information amid the pandemic. 

37 percent of customers said they want advertising to make them feel safe and give them a feeling of normalcy, and 31 percent said they want ads that evoke positive feelings. 

76 percent of small- and medium-sized businesses have leveled up in SEO, social media and data analytics skills. 

Email marketing, websites and social media marketing are top tactics that businesses leveraged during 2020.

Incredible Internet Trends

From April’s Tiger King craze to TikTok’s sudden rise in popularity, 2020 has been a wild ride filled with interesting social media moments. 

Let’s dig into a few of them, shall we?

  1. TikTok tapped into popular culture, taking it from a Gen-Z-dominated app to something people of all ages enjoy. Starting in March, TikTok was downloaded onto people’s devices more than 115 million times, breaking the record for the most app downloads in a quarter. TikTok caused skates to be sold out almost everywhere and convinced almost everyone to attempt whipped coffee in April. Its users once trolled the president himself. 
  2. Instagram Live saw a 40 percent increase in usage, with brands figuring out new ways to tout their products and services. 
  3. This year, activism and political discussion took the limelight on social sites that previously prioritized light-hearted content. More than ever, users took to their socials to share their political beliefs and support causes they hold dear.

Yearning to read up on more of this year’s trends? Scroll through this site’s synopsis. 

Artificial Intelligence Yields Tangible Results

Amid an age of technology, artificial intelligence has proven to be a significant way to gain a competitive advantage this year. 

Why else have companies made the choice to incorporate AI into their business plan? A recent survey shows that 75 percent of respondents adopted AI because they believed that it will allow them to “move into new businesses” and be an incentive for new organizations to enter their market, among other reasons. From helpful chatbots to in-depth analyses on consumer behavior, artificial intelligence will soon be behind basic communication, product recommendations, content creation and so much more. 

According to artificial intelligence education site, Techgrabtye: 

“Artificial intelligence is the biggest commercial opportunity for companies, industries, and nations over the next few decades” and “will increase global GDP by up to 14% between now and 2030,” which means that “AI latecomers will find themselves at a serious competitive disadvantage within the next several years.”

Sounds pretty convincing! 

Curious about curating content to tackle every up-and-coming trend? Browse our top content creation resources here! 

By Clairemont intern Anna Beth Adcock, a senior at NC State.

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