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Tag: PR Agency

Super Boost Your Time Management

Super Boost Your Time Management

December 1, 2014January 31, 2023 Cherith AndesBlog, Professional Development, Public Relationsorganization, PR advice, PR Agency, pr raleigh, time management

It’s a busy world, and I envy the Super Mario Brothers.

Remember Nintendo’s Mario and Luigi, circa 1991? These early generation video game characters discovered the secret boost that empowered them to leap skyscrapers, demolish walls and crush mushroom-shaped minions.

What I wouldn’t give for similar superpowers to tackle the workday. If you’re a PR exec, a business professional, a mom, a dad or simply a breathing human, you’ve no doubt longed for the same antidote: a magic bullet that empowers you to attend every event, answer every call and “autocomplete” your looming to-do list.

The magic bullet to time management is that there isn’t a magic bullet. Leading experts instead encourage us to return the basics of time management and implement these best practices well. Application is the key.

Here are three stalwart time management suggestions you’ve no doubt already encountered, but we’ve added our own “Super Boost Tip” to help you get the most bang for your buck. Use this quick and easy refresher as motivation to revisit and re-institute the basics of smart time management.

Superhero cape not included (yet).

1. Standard Advice: Prioritize to-do lists by deadline and importance.
Super Boost Tip: At the end of the day.

You know mornings. You come barreling in with your phone ringing, coffee sloshing and 183 emails pinging on your laptop—not the ideal time to quiet your mind and focus. Instead, take five minutes before you leave the office to review your projects and prioritize activities for the following day.

Categorize action items by time of day (for example, notate if you need to make a call first thing in the morning) and update your running list of daily and weekly assignments to reflect your progress. Organizing your plan of action the day before not only saves you 45 minutes the next morning but also allows you to leave the office with a little peace of mind each evening. (We like peace of mind).

2. Standard Advice: Maintain a tracker and note-taking system for your team.
Super Boost Tip: Offline.

No, I’m not suggesting that we ditch our elegant—and highly effective—electronic trackers. These beautifully groomed tools enable synergy, efficiency and momentum that few other systems afford.

However, there’s a time and place for hard copy. Don’t be afraid to whip out “Post-It Note Technology” during a brainstorm, encouraging team members to write down ideas (one per note) during a predetermined time frame as a “free think” exercise. (YMCAs around the country employ this tactic). Tangible, interactive note taking stimulates creativity and fosters fertile ground for team cohesion. In essence, you get your team’s best ideas…faster.

3. Best Practice: Take time to proof.
Super Boost Tip: Someone else’s work.

By now you know well the industry’s standards for copy editing and proofing. Review for flow, check for structure, comb for style and scrutinize for grammar.

And then hand it to someone else.

As busy professionals, we’re often tempted to skip this vital step. But the brain that creates the copy often overlooks its own errors. At Clairemont, we follow a rigorous system of proofing as an agency team to ensure that content—from emails to proposals—adheres to strict standards and communicates consistent messages. While taking a team approach to proofing might appear to be more time consuming on the front end, it will save valuable “clean up” efforts after the fact.

Bonus Tip: When all else fails, brew a cup of coffee.

What time management tip would you add?

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Reply Already!

Reply Already!

July 28, 2014January 31, 2023 Cherith AndesBlog, Restaurant PR + Hospitality PR, Social Media + Influencer EngagementPR Agency, Raleigh PR, Restaurant PR, Social Media

Kaitlyn Goforth, Clairemont’s wonderful intern, explores the importance of responding to your customers and maintaining a dialogue on social media.

As a PR agency, we manage social media strategies for a variety of clients.  Effective social media demands careful attention, especially for restaurants where repeat business relies on word-of-mouth reviews. When an organization posts something on social media, it bares itself to criticism, praise and everything in between. In many cases, customers can reply to posts unrestricted, making social media a proverbial minefield to navigate.

In general, restaurants can respond to a social media comment in five ways: by ignoring it, deleting it, defending themselves, issuing an apology or apologizing and offering a solution. Obviously, the last option is often the strongest strategy, but that doesn’t always happen in the restaurant business. Large chains receive thousands of tweets a day, and small companies often don’t have the manpower to consistently manage social media accounts. However, restaurants cannot afford to ignore social media’s burgeoning clout anymore, especially with trends such as the  “eat and tweet” movement.

So what does creative conversation with a restaurant look like? To answer that question objectively, we took a look at three brands that are not Clairemont clients.

1. Chipotle – This popular “fast-casual” chain has a three-person social media team that responds to almost all social media comments individually. Joe, Rusty and Myra sign their names after they have responded to “humanize” and personalize conversation. In addition, Chipotle uses social media as a way to communicate internally and regularly congratulates employees on promotions and jobs well done. It’s not just a burrito store; it’s a supportive family.

Chipotle Tweet

2. Morton’s Steakhouse – Before researching for this blog post, I had never heard of Morton’s Steakhouse, despite the fact that there are locations all over the world. After reading about this great use of social media, Morton’s is definitely on my radar to try. This upscale, trendy steakhouse listens to customers and fans on Twitter – and responds. Businessman Peter Shankman was boarding a plane home to New York City when he tweeted:

Peter Shankman Tweet 1

To Shankman’s surprise, a Morton’s employee was waiting for him at Newark Airport with a to-go bag full of steak, shrimp and all the fixings. Shankman immediately tweeted a photo to announce the yummy surprise.

Shankman 2 Shankman 3

With more than 150K followers on Twitter, this was great publicity for the Morton’s since the story went viral! But more importantly, this “act of kindness” exhibited how listening and responding to customers can go a long way in the restaurant industry. Read Shankman’s entire story, which he titled “The Greatest Customer Service Story Ever Told, Staring Morton’s Steakhouse.”

3. Starbucks – Brad Nelson, a former Starbucks barista, runs the company’s twitter account, and he’s knocking it out of the park. He personally responds to the majority of DMs and mentions that Starbucks receives. In October, Starbucks announced the launch of “Tweet a Coffee,” a way for followers to send a five-dollar digital eGift to another Twitter user. This not only boosted social media engagement with the company, the program also encouraged customers to spread the Starbucks love while increasing sales. The coffee chain also uses humor to give their followers a giggle for the day (nothing bonds us together like a good laugh!), as seen in this recent haiku:

Starbucks

Chipotle, Morton’s and Starbucks are all setting a great example about how restaurants and other similar companies can turn tepid tweeters into life-long fans.

How does your favorite restaurant use social media to engage with customers?

 

 

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Surprise & Delight: Le Meridien Tampa

Surprise & Delight: Le Meridien Tampa

July 2, 2014January 31, 2023 Dana PhelpsBlog, Restaurant PR + Hospitality PRCustomer Service, Le Meridien, PDQ, PR, PR Agency, Restaurant PR, Starwood, Starwood Preferred Guest, Tampa1 Comment on Surprise & Delight: Le Meridien Tampa

Last week I had the pleasure of returning to Tampa to visit again with our clients at the PDQ (People Dedicated to Quality) corporate office. As our local PDQ restaurants wrapped up their rounds of the company’s annual employee shake competition, I was excited to get to Tampa to hear what “our stores” in North Carolina are up against in the way of competition from the other PDQ locations.  Check out the coverage our Clairemont team secured to learn more about PDQ’s shake contest: N&O, Cary Magazine, WRAL Out and About, Fayetteville Observer and Durham Magazine.

Since we started working with PDQ earlier this year, there have been more shake breaks in our office than we probably want to admit. My point is, I can get distracted by one shake… like the current feature shake, Key Lime Pie. See, I just did it. I got distracted. So can you imagine how hard it is for me to focus when I’m thinking about 20+ shake flavors?!? Maybe that’s why I didn’t notice that the Le Meridien in Tampa only been open for few hours when I booked my reservation through the Starwood Preferred Guest website. That’s right. a few hours.

There was something really fun about walking into a grand opening you weren’t expecting. Especially since we plan so many grand openings for our clients, it was interesting to see it unfold from a guest perspective. I learned upon check-in that I was there on the hotel’s second day, and while I had only booked one night (due to not yet knowing if the location was convenient to my meetings for the coming days) after seeing how beautiful this hotel was and receiving such Le Meridien restaurantexcellent client service, I extended my reservation. I’m so happy I did! Here are the stand-outs that will make Le Meridien my first choice anytime I’m in Tampa:

  • Friendly, helpful, passionate staff. WOW these people. Sure, it might be easy to be excited during the opening, but I suspect that when I visit again later this month and the months to follow, it will be the same experience. From the woman who so warmly greeted me at check-in (the only name I didn’t get – next time!) to Jason Lutrell (recent PR grad – congrats!) answering my many questions and expertly fixing one tiny thing that wasn’t 100 percent perfect to the beautiful and friendly Colleen at the bar, the service was excellent. At checkout, Evanlee said she liked my usage of the word stow instead of store. Before our conversation ended, I was off to a business extravaganza instead of a normal ole business meeting — what a fun start to my day! But I wasn’t out the door until Julius made me the most delicious chocolate hazelnut latte and seemed truly disappointed when my answer to his, “And will I see you again tomorrow morning?” was no.
  • Community partnerships. My room key doubled as a ticket good for free admission to the Tampa Museum of Art. I loved learning that as I was checking into the hotel. I also noticed that photos of the nearby Tampa Theatre joined photography of other lovely architectural details from around the city to complete the room decor. This beautiful photography is by artist Amy Martz. I love an organization that supports its local arts scene. Le Meridien room decor
  • Conveniences for the business traveler. I’m on the road a lot for work, and I’m always surprised when my hotel room doesn’t have enough outlets or  outlets in the right places. I loved the bedside tables that had pop-up charging stations with a regular outlet and a USB outlet, in addition to the ones at the desk. My MacBook and iPhone stayed well charged my entire stay. I also loved the baskets in the closets that facilitated quick unpacking and organization while allowing me to being able to build a day’s outfit at a glance instead of rummaging through drawers.
  • It is simply beautiful. I intentionally saved this for last because it is the most obvious cool factor if you have seen or read anything about the hotel. I had not, so it was a huge delight for me, a lover of historic buildings and the kind of architecture typically only found in old downtown areas. Le Meridien Tampa is housed in a former U.S. Federal Courthouse. It is absolutely stunning! Get a virtual tour through the hotel’s Facebook page.

A chance meeting with the hotel’s general manager, Brent Scarbro, was delightful. I commented that as a PR person, the opening seemed to be seamless and a huge success. I suspect Brent, a Starwood veteran, was being humble when he gave the credit to the building’s history, his staff and the marketing efforts of the corporate Starwood team based on the resulting news coverage. Extra credit for the creative PR move to get the former judges who once worked in this building to be part of the VIP tours — awesome media angle! Check it out below, and join me in congratulating Brent and his team. And when you are in Tampa, now you know where to stay.

 

Courthouse transformed into elegant hotel

Tbo.com – ‎Jun 11, 2014‎
The Le Meridien also joins a growing pack of new hotels in downtown Tampa, not to mention several new or renovated hotels in the Westshore area geared to business travelers. The Epicurean hotel opened on South Howard Avenue last autumn, focused …

First looks at Tampa’s Le Meridien Hotel, a federal courthouse reborn

Tampa Bay Business Journal – ‎Jun 11, 2014‎
First looks at Tampa’s Le Meridien Hotel, a federal courthouse reborn. of; 35. IMG 4699. The signage against blue downtown skies makes for some nice facade treatments. The hotel is slated to open June 16 with 130 guest rooms. Alexis Muellner/Tampa Bay …

Bizou to provide ‘approachable’ French-themed dining at Le Méridien

Tampa Bay Business Journal – ‎Jun 12, 2014‎
The front steps of the former federal courthouse on Florida Avenue take visitors directly to Bizou Brasserie and Longitude Bar, the restaurant operations of upcoming Le Méridien hotel in downtown Tampa. The restaurant will play a key role in the success of …

Old Tampa courthouse transformed into new hotel

Bay News 9 – ‎Jun 11, 2014‎
From the outside, the old courthouse in downtown Tampa really doesn’t look much different. But step inside and the 109-year-old building on North Florida Avenue has been transformed. The old courthouse is now the Le Meridien Hotel. “I couldn’t be more …

Photos: A new life for a long-abandoned courthouse

MyFox Tampa Bay – ‎Jun 11, 2014‎
Tampa’s long-abandoned old Federal Courthouse just finished quite the makeover. On Wednesday, developers of Le Meridien Tampa unveiled their new 130-room boutique hotel, which is housed inside the old Tampa landmark. MORE PHOTOS: Click here …
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iMedia Day at Elon University

iMedia Day at Elon University

May 13, 2014January 31, 2023 Tracy LathanBlog, Professional Development, Social Media + Influencer EngagementClairemont Communications, entry-level PR job, entry-level PR position, Marketing, media relations, PR Agency, professional development, Social Media

I recently had the pleasure of serving on a panel at Elon University for the iMedia Day of Professional Development & Networking. It had been many years since I visited the Elon campus, and I was blown away by how charming it is. Equally impressive was the School of Communication’s facility. Within its School of Communication, Elon offers a ten-month M.A. Interactive Media program – what a great way for communication professionals to add to their skill sets in a short amount of time!

The panelists for the event included myself, a representative from another Raleigh PR agency, a recruiter from a firm in Atlanta and a former graduate of the program (now employed by an interactive agency in California.) We collectively answered questions from the moderator and then fielded questions from the students on the topics of interactive media and successfully navigating the job search.  Questions included…what does “interactive” really mean? What are the most relevant tools we are using today? How do agencies incorporate interactive departments?

What really stood out to me during this discussion was the realization that there is very little we are doing these days that is not interactive in some way…and I don’t see that changing anytime soon. Whether we are launching a Facebook campaign, providing hashtags for a client event so attendees can share via their social networks or creating animated graphics to be used on a trade show floor, we are interacting with our audience on some level.

The other topic we discussed at length with the students was best practices – the do’s and don’ts – for trying to land a job, and making a good impression once you have been hired. While some of these tips might sound like advice we have all heard before, what came out of the discussion was that even though things have become much more complicated, the importance of simple, basic courtesies have stood the test of time. Here are a few things the panelists shared:

  • Follow up! Don’t ever hesitate to call and follow up after sending in a resume. And please send a hand written thank you note.
  • Differentiate yourself. Bring samples, create a personal website, share your personal blog. We want to see your personal brand.
  • Do your homework. Come prepared with questions about the company and what your specific role will be.
  • Clean up your online presence. That means no graphic spring break photos!
  • Proof your correspondence. Make sure e-mails and cover letters are free of grammatical errors.
  • Present your best self in the interview. You have one chance to shine and make a good impression. Be professional but also be likeable. After all, people hire people they want to work with.
  • Look people in the eye and dress the part. Even if the company has a casual dress code, dress up for the interview.
  • Once you have started your new job, have a positive attitude! Be willing to jump in and tackle anything.

A big thank you to Maggie Mullikin for organizing the event and hosting us. Hope to join the group again next year! Whether you are a professional or a student, what does interactive mean to you, and how has it changed your role as a communicator?     

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Internships (Part 2): One or Many?

Internships (Part 2): One or Many?

May 6, 2014January 31, 2023 Cherith AndesBlog, Professional Development, Public RelationsInternships, PR Agency, pr job, preparing for jobs, Raleigh PR internshis

Internship Hopping: should interns pursue one long internship or several shorter gigs?
Part two of a two-part blog on internships from Clairemont’s own fantastic intern, Carly Griffin.

It’s clear: one of the most important benefits of an internship outside the classroom is the opportunity to develop a long-term relationship with a company.

But what is more important: interning for one agency for an extended period of time or dipping into a variety of agencies throughout multiple internships?

Revisit the Reason

In a world where students have taken up sports, joined clubs and racked up volunteer hours solely for the purpose of building up their resumes, we have forgotten the reasons behind the actions. Sports weren’t created to be a point on a resume; they are created for exercise and learning teamwork. Volunteerism isn’t for cushioning a cover letter; it’s for nurturing and giving back to a community.

Concurrently, don’t approach an internship as just another item on your graduation checklist. It’s not worth it.

What are you investing?

Whether you intern at one place for an extended period of time or hop from one internship to another, it’s vital that you fully commit yourself to that experience. You get out of it what you put in. One quality internship can be just as beneficial as a resume stacked with a multitude of positions. If you are getting great experience and learning a lot at one place, there is no need to stress about finding a litany of internships just to fill your resume.

However, there is something to be said for interning at a variety of companies. According to Statista.com, twenty-nine percent of college graduates wish they had interned more during their college careers. If you are still unsure of the kind of job you want, quantity can help. Like sampling ice cream flavors (and with the same gusto, of course), it can be beneficial to intern at several companies that provide a different environment and experience. You don’t want to end up signing a work contract and then having the job equivalent of buyer’s remorse.

The Final Word

So, after my internal debate that fateful night at the dinner table with my dad, I am happy to say that I have gained so much more than just PR experience from my internships. I’ve gained insight into a professional world, I’ve learned the importance of building professional relationships, and I’ve discovered what interests me and what does not. I believe that the time I have spent interning (not the number of internships I have had) will help me compete with other, more experienced, professionals when I enter the job market after graduation.

Sound off: what advice do you have for college interns? Invest in one internship or pursue several?

 

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We are so excited to share that Clairemont earned We are so excited to share that Clairemont earned eight awards, five gold🥇and three silver🥈, at this year's Sir Walter Raleigh Awards hosted by the Raleigh Public Relations Society!🎉 We are beyond grateful to work with so many amazing partners, clients and industry friends!
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