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Category: Marketing

The Big Deal With Small Influencers

The Big Deal With Small Influencers

April 2, 2019January 31, 2023 Kelli FletcherBlog, Marketing, Social Media + Influencer Engagementbranding, influencer, Instagram, social media marketing

Long before 2018 was dubbed “The Year of the Influencer,” brands were tapping celebrities to peddle their products for a fine fee. Turns out, a recognizable face could persuade the masses to try a new item or even switch their loyalty to a new brand. But it’s no big secret that looks and style have always had selling power.

In today’s social-media-soaked world, Andy Warhol’s famous words – “In the future, everyone will be world-famous for 15 minutes” – have never rang more true, largely thanks to Instagram.

When Instagram launched in the fall of 2010 (only eight years ago!), the possibilities were limited. People who didn’t have an iPhone couldn’t access it, so its user network was low. But even as its numbers grew, Instagram’s content retained a real-ness. People were sharing snaps from their life that were authentic, in real time and even a bit – gasp – unplanned. Now, nearly nine years later, 1 billion people are using Instagram all over the world. And each day, or so it seems, the platform is churning out hundreds of influencers for you to discover. That’s a lot of curated content. In fact, no longer is there just one type of influencer. The group is divided into categories. You have your influencer (50,000+ followers), your micro influencer (10,000-50,000 followers) and now the nano influencer.

The nano influencer is the newest wave of ‘Gram groupies. They represent the “normal” everyday consumer who keeps a small group of 1,000 to 5,000 followers. The key to nano influencers is their authenticity. Because they keep their community selective, they tend to be more trusted by their followers. That trust and relatable-ness can compel consumers to buy. In a New York Times article that was published last year, it was suggested that it’s the “lack of fame” that makes nano influencers so approachable. When they recommend a product or brand on Instagram, it feels like a recommendation from a friend.

And big brands have taken notice. Kate Edwards, the COO of social marketing technology startup, Heartbeat, recently shared with Forbes that “brands are moving away from influencers and celebrities, and more towards recognizing the voices of everyday consumers.”

And that’s just it. These nano influencers have only slightly curated feeds. They don’t require drawn out contracts. And they don’t use middleman managers to communicate. But most of all, they look a lot like, well … you. Their lifestyle is reachable; their word is reputable. In short, they’re real.

While it might look that Instagram did to authenticity what the digital camera did to candid photos, we do seem to be searching for a return to realism. And that’s refreshing. So the next time you’re scouring the “search” tab for new people to follow, consider on-boarding some nano influencers into your feed. Their content is sure to be inspiring in a much-needed fresh and relatable way.

Want to explore an influencer program for your brand? Drop us a line!

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Lost in Translation: The Greatest Hits

Lost in Translation: The Greatest Hits

March 11, 2019January 31, 2023 Clairemont InternBlog, Marketing, Public Relations#ClairemontIntern, #publicrelations, #PublicRelationsLessons, #TranslationBlunders, communication

In 2009, HSBC Bank was ready to unveil its new “Assume Nothing” U.S. campaign overseas. The perfect slogan had been chosen, and all the campaign materials were prepped. It wasn’t until after it launched its campaign that HSBC realized it had missed one of the most crucial steps for any global campaign …

… Communication. HSBC had not considered the language differences when taking its “Assume Nothing” campaign abroad. While this tagline was strategic in the United States, the translation in many foreign countries meant “do nothing,” which had the opposite effect that HSBC desired. After the campaign backfired, the bank spent almost $10 million to re-brand and play it safe with the modified tagline, “The world’s private bank,” (a little harder to misinterpret).

person holding pens and papers

Language and word translation differences across the globe are easy to overlook yet key to consider when taking a campaign abroad. Forgetting to do your research (or lacking knowledge about the chosen country for your next campaign) could leave you with a full-blown PR crisis on your hands.

A Pregnancy Preventing Pen

The Parker pens translation blunder is one of my personal favorites. Who knew such a product existed! When Parker first entered the Latin American market and introduced its product, the pen advertisements were supposed to read: “It won’t leak in your pocket and embarrass you.” However, the company had mistakenly used the Spanish word “embarazar,” thinking it meant “to embarrass.” In reality, “embarazar” is the Spanish verb for pregnant. The translated slogan, “It won’t leak in your pocket and make you pregnant,” most definitely caught the attention of locals, but not the attention that the Parker brand had been seeking.

two black and blue click pens on white book page

Taking ‘Naked Leather’ a Little Too Literally

Another famous translation blunder occurred in Mexico in 1987. Braniff Airlines unveiled its luxurious leather seats with the slogan, “Fly in leather.” Even though the Spanish translation “Vuela en Cuero,” was technically correct, it was almost identical to the phrase “en cueros” which means “naked.” When listeners heard the ad on the television or radio, they often heard “fly naked.” We can only imagine the kind of customers that jumped to book tickets for Braniff were not the ones the airline had in mind.

For every large corporation that’s made a translation blunder, there are countless examples of small businesses that have made the same mistakes.

airplane on sky during golden hour

Potatoes Find Newfound Fame

Rumor has it that when Pope John Paul II visited Miami in 1987, t-shirts were designed to say “I saw the Pope” in Spanish for locals and tourists alike. Instead of using “el Papa” (“the Pope”), a t-shirt manufacturer mistakenly substituted it for “la Papa” (‘the potato”). Somewhere in the creation of this t-shirt idea, the concept of the Spanish gender pronoun was forgotten. While the potato industry surely saw this as a bonus, we can only imagine the Pope’s reaction to the potato connotation.

Translation critiques and language understanding are must-dos for a global campaign, but it is not always about the literal translations. Making sure your team is knowledgeable on the cultural differences around the world is also crucial.

It’s a Bird, It’s a Plane, It’s a … Peach?

One of Procter & Gamble’s biggest advertising uh-oh’s occurred in the late 1900s when the firm introduced its Pampers brand in Japan. The company used an advertisement that had resonated well with U.S. customers: an animated stork delivering Pampers diapers to a happy home.

Unfortunately, the cute commercial didn’t even come close to hitting its mark with Japanese consumers. They were confused as to why a bird was delivering diapers. Unlike Western folklore, storks are not supposed to deliver babies in Japan. If more research had been done, Procter & Gamble would’ve discovered that a 14th century fable in Japan reads that babies arrive in giant peaches, floating peacefully along rivers and streams to deserving parents. Move aside storks; peaches are in!

Time and time again, a simple lack of proper translation and research have left companies with an easily avoidable crisis. The stories are laughable years later, but doing your research could prevent you from being the next public relations professional that forgets to check the meaning of “embarazar” in Spanish.

What are your favorite translation blunders? Tell us here.

Written by Alex Davis-Isaac, a senior at UNC-Chapel Hill.

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3 Tips to Telling a Compelling Story

3 Tips to Telling a Compelling Story

February 12, 2019January 31, 2023 Cherith AndesBlog, Marketing, Public Relationshow to write good copy, Storytelling, writing a story, writing ads, writing tips

“Tell me and I forget, teach me and I may remember, involve me and I learn.” (Benjamin Franklin)

Data, facts and figures appeal to the intellect but, as Benjamin Franklin astutely notes, information falls flat when it comes to inciting action or affecting lasting change. Human emotion is far more powerful a tool, beckoning the listener to become involved and personally invested.

Whether honing ad copy, penning an op ed or crafting a comprehensive messaging campaign, all effective stories share a similar trajectory and common cornerstones.

1. Know Thy Audience

Any marketer worth his or her salt will already have defined a target audience, perhaps even complete with a persona. Yes, clearly, we need to know the demographics and life stages, but focus on the emotional dynamic. In fact, treat your audience as a good friend with whom you’ve been having an ongoing dialogue. What are his fears, his annoyances? What is the one thing that he or she craves most this weekend … or right now from the office chair? Market research coupled with focus groups and other qualitative studies can flesh out these critical details.

2. Identify Thy Problem (Enter conflict, stage right)

No good movie or book depicts character skipping along in a worry-free life. You watch or read on the edge of your seat because of a conflict. Will she get the job? Will he get the girl? Marketing stories are no different. What specific dissonance are you addressing in your “friend’s” (audience’s) day?

Now, here is an opportunity to beef up your case with data or information, if applicable. But choose wisely, young Jedi. Select only facts that are crucial; you’re not building a case. You’re taking your friend on a journey to show — involve — him or her in a story. It’s his pain point that eventually will reach a point of no return where he must act to settle the dissonance.

3. Offer Possible Solutions

Hope! Offer a smidgen of light that there are indeed answers to your friend’s predicament. And keep in mind, if you’re selling a product or service, you’re not really selling that product or service. You’re selling an emotion — relief, convenience, pleasure, power, status and others mentioned here.

At this juncture in your story, showcase a few different solutions, including those that might not be effective. What will happen if your friend chooses to do nothing or go with a different product? And of course, what will happen if he chooses your solution? Show. Show the relief, the convenience, the happiness, the freedom, what he now will be able to do once he chooses your offer.

4. Other Miscellaneous Tips

  • Write and rewrite. Few stellar stories come from the first draft. Cut out unnecessary thoughts or points, and then cut a few more. Lead with your strongest point. Proof with the “so what test.” If your friend listens to your story and then shrugs and says, “so what?”, we need to retool.
  • Keep it conversational. Remember, you’re helping a friend, not selling to a stranger. Write the story as if you’re picking up in the middle of a conversation over coffee.
  • Keep it timely. Monitor topics and cultural tones in the news. Stories connected to already poignant issues carry another opportunity to emotionally involve your reader.

We need to be completely clear that effective stories are authentic. They’re transparent. They’re genuine. We’re not manufacturing techniques to a manipulate the masses. What we are doing is truly understanding the pain points of our friend and offering a way for him to solve the struggle and see change. We respond to real things. The best stories are authentic and honest.

We love telling stories. How can we help you tell yours?

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Marketing Real Estate in 2019

Marketing Real Estate in 2019

January 25, 2019January 31, 2023 Cherith AndesBlog, Marketing, Real Estate PR2019 real estate trends, construction marketing, Raleigh PR Agency, real estate marketing, real estate PR

Change is in the wind, or in the case of the real estate market, it’s coming with a blustery gust. 

The Federal Reserve’s recent interest rate increase along with national and international economics have impacted the 2019 real estate projection in several ways.

The shift in real estate necessitates an adjusted approach to marketing and public relations. It’s an opportunity for exploration and creativity along with a re-invigorated look to specific tactics.

So what’s around the bend in 2019?

1. Drop in Sales, Growth in Price

Lovely news right out of the barrel, no? Affected by numerous factors, including rising interest rates, affordability will pose an issue to most demographics. According to Forbes, sales will likely slow with a simultaneous increase in demand for houses in the $250,000 – $300,000 range.

Since buyers will be much more wary of purchasing, communities and homebuilders should take the opportunity to showcase their differentiating factors beyond just products. Take a step back and highlight your community’s lifestyle. Pinpoint key, visceral ways to forge an emotional connection with the buyer, perhaps through tactics including resident stories, virtual tours or resident-for-a-day programs like those at Clairemont clients Briar Chapel and Wendell Falls. Social media plays a strong role in helping the young mother find her stroller-mom run club or the mountain biker set eyes on your community’s miles of trails. Play matchmaker — connecting homebuyer with their ready-made-and-waiting lifestyle.

2. More Millennials Buy Houses

Despite rising costs, millennials may become the highest home-purchasing demographic. With the millennial homebuyer comes millennial communication preferences. 

Millennials crave experiences; they’re willing to sacrifice resources for time richly spent with friends or loved ones. Often, connection drives decisions, and this group turns to social media to seek that connection. Now more than ever, companies should focus on a well-honed social media strategy that includes both organic and paid reach. Simple reposts or links to articles and blogs won’t cut it. This group seeks relatable, unvarnished peeks into your community — what will they feel, what will they see, who will they meet? Brands should hone an authentic online experience through videos, images, apps and even VR tools to bridge the gap.

In addition, millennials do their research — including online reviews. It’s time to revisit your online review process highlighting Google and even Facebook. Decide how you’ll make this program grow (referrals? direct asks? approved incentives?) and dedicate resources to improving that presence.

3. The Rise of Experiential Retail

Smart Cities points out that e-commerce has cannibalized physical shopping destinations. To combat this, developers will be beefing up the offerings of brick-and-mortar stores, positioning retail as an experience rather than just a transaction. As Tech Crunch says, stores must go far beyond functionality. Meaningful interaction plays a vital role; it’s about the doing, not the buying. For example, Casper mattresses recently opened a room reserved for 45-minute naps called The Dreamery.

In this case, thoughtful marketing can unveil the experiences that developers craft. Videos and even VR can provide a taste of the experiential retail online to attract customers to the brick-and-mortar location. Better yet, social media can help co-create the experience through apps, games, challenges and Instagrammable moments that translate from the physical into the virtual. 

As you adjust your real estate sales strategy into 2019 and 2020, take full advantage of the benefits a strong marketing plan can provide.

Looking for a new approach or want to bounce around a few ideas?

Drop us a line!

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Best of 2018: Top 3 Marketing Campaigns

Best of 2018: Top 3 Marketing Campaigns

December 17, 2018January 31, 2023 Clairemont InternBlog, Marketing, Restaurant PR + Hospitality PR2018 marketing trends, advertising, food marketing, Marketing, Public Relations

As 2018 comes to a close, it’s important to highlight some of the most creative campaigns within the public relations, advertising and marketing industries. Perhaps this stems from my love of food, but my top three campaigns happen to be within the culinary industry.

1. IHOP

On June 4, 2018, IHOP told the world via Twitter it would be changing its name to IHOb. After one long week of speculation in regards to what the “b” would stand for, it released that the International House of Pancakes was now the International House of Burgers. IHOP, a haven for breakfast lovers with its fluffy buttermilk pancakes smothered in maple syrup, suggested that it would be parting ways with this fan-favorite.

IHOb later reassured concerned customers that pancakes wouldn’t be going anywhere, but that the company was firing up its grills and adding ultimate steakburgers to its menu. Little did we know that the name IHOb wasn’t here to stay. It was only a marketing ploy and a genius one at that.

This campaign is extremely memorable, even to someone like myself who hasn’t been to IHOP in several years, which is why I believe it ranks as the top marketing campaign of the year. Additionally, IHOP reached nearly 4 billion social media users by using Twitter to release this campaign, and its burger sales have quadrupled.

2. KFC

Believe it or not, some of the best marketing campaigns originate from mistakes. In the United Kingdom, Kentucky Fried Chicken (KFC) experienced a chicken shortage. Yep, you read that right; a fast food company whose menu consists of all things chicken ran out of chicken. KFC’s crisis management team responded by rearranging its letters and released an advertisement that read “FCK, We’re Sorry.”

The chicken shortage was caused by issues with DHL, the company’s delivery service. As a result, hundreds of KFC locations shut down throughout the U.K., causing major backlash from hungry customers. The hashtag #KFCCrisis was trending on social media, and some KFC lovers even tried to get the police involved.

The chicken deficiency impacted stores for a week, which warranted an apology from the company. KFC decided to publish a full page print ad in The Sun and Metro, U.K.’s best-selling newspaper. KFC fans took the apology well and praised the company for its witty response to a serious matter.

3. McDonald’s 

For International Women’s Day on March 8, 2018, McDonald’s decided to flip its famous golden arches upside down to form a “W” to recognize women around the world for all of their hard work and accomplishments.

The fast food company also pushed out this campaign by changing its packaging from displaying the standard “M” to “W”, as well as its logo on employee uniforms in 100 stores across the United States. It used social media to engage its consumers and to generate awareness of the campaign and International Women’s Day as a whole.

This campaign reached 1.6 billion people and increased sales significantly. It received some repercussions, however, regarding whether it was intended to promote social justice or only to increase sales. Regardless, this campaign sparked conversation about International Women’s Day and gave women much needed recognition.

We’ve seen some of the best marketing campaigns so far in 2018, and I’m excited to see what’s in store for next year. Bring it on, 2019.

Written by Clairemont Intern Anna Ostrowski, a senior at UNC.
All photos from Unsplash.com

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