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Year: 2012

More Advice on How to Create Effective Facebook Advertisements

June 21, 2012January 31, 2023 Josephine ButlerBlog, Marketing, Public Relations, Social Media + Influencer Engagementads, advertising, auction, best practices, cost per click, cost per thousand impressions, CPC, CPM, Facebook, Google ads, how to create Facebook ads, HubSpot, Social Media, social network, social networking, social proof, social proofing, Sponsored Stories
Thanks, HubSpot, for the great read!

In addition to my recent blog post, Does Facebook Advertising Really Work?, where I share advice that I learned from my friends over at Webtrends and Social Fresh, I wanted to share a few more best practices with you. While creating Facebook ads may not be rocket science, there certainly are a few tips and tricks that will help to maximize results while minimizing costs.

In an e-book entitled “Create Epic Facebook Ads,” experts over at HubSpot share some great ideas on how to use Facebook advertising for lead generation. While a lot of their advice was very similar to what I shared in my last post, I wanted to touch on some things that I wasn’t able to the first time around.

Before we dive in, let’s toot the Facebook advertising horn. The social networking site provides one of the most targeted advertising opportunities out there today. Did you know that projections have forecast that Facebook’s ad revenue for 2011 may have been around $2.5 billion? Yowzers! Now that we’ve got that out of the way, let’s talk a little bit about how it works.

Like Google ads, Facebook ad pricing works on an auction system. You’re essentially bidding on likes and peoples’ interests. This allows you to be as narrow or as broad as you’d like. Pricing can vary by how small or large your audience is, and yes, you guessed it — the more narrow the search, the more expensive the click.

There’s also another relatively new form of Facebook advertising out there: Sponsored Stories. These stories enable you to advertise an individual’s action. For instance, if one of your friends likes Clairemont Communications on Facebook, we can pay for it to appear alongside your newsfeed. Pretty rockin’, eh? This phenomenon, known as social proofing, is arguably the most valuable form of advertising on Facebook and can also be less expensive.

Now that we’ve covered the basics. We’d also like to share a few tips with you.

  1. Split-test your ads! It can be tough to figure out what strategy works best for your Facebook ads (it can vary from client to client, product to product, person to person). That’s why it’s important to measure what’s working, while it’s working. Remember to stay true to principles you learned in seventh grade science class, like changing only one variable at a time and keeping similar ad conditions.
  2. When you are setting up an ad, make sure to check the box next to “Show stories about people interacting with this Page with my ad.” Remember what we said about social proofing?
  3. Did you know that questions make great ad titles?
  4. Images of people tend to convert better than logos do.
  5. Don’t narrow your target to less than 20,000 unless it’s a special circumstance. That’s because Facebook will reward you with cheaper clicks when you get more clicks on your ads. May the odds be ever in your favor (and this tip should help)!
  6. Target friends of fans. You’re automatically building in the social proof factor, as ads will usually say something like this at the bottom: “Josephine Butler likes this.”
  7. Start your ads with a CPC (cost per click) bid. It’s usually cheaper than CPM (cost per thousand impressions). Facebook will do the math for you in your campaign report, so you can see which option is cheaper and make the switch, if needed.
  8. Always start your bid at the suggested bid or even higher. If you don’t bid high enough, your ad will never been seen (or maybe only three times around 4 a.m.).
  9. Don’t ignore demographics! The beautiful report Facebook will conjure up for you can come in handy, big time! By viewing your report, you’ll be able to get an idea of who is clicking on your ads, offering major target audience insight.

How’d you like this second round of tips? Did you find them helpful? Remember that while Facebook ads can be extremely effective, they should be only one part of a larger, more comprehensive social media strategy — and we can help you with that!

Have any questions for us? We’ve got answers!

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What Does a PR Agency Do? Community Relations Case Study

June 20, 2012January 31, 2023 Josephine ButlerAwards, Blog, Case Studies, Marketing, Public Relations, Raleigh PR Agency, Social Media + Influencer Engagementaward entries, award winning PR, case study, gala fundraiser, Gingerbread Benefit, media relations, non-profit, Nonprofit, PR, Public Relations, Public Relations Agency, Triangle Family Services, what does a PR agency do
ABC 11’s Angela Hampton poses with Santa Claus, himself!

People commonly ask us what a PR agency does. We thought the best way to answer that question would be to share case studies from our work that was recently recognized at the North Carolina chapter of the Public Relations Society of America’s (NCPRSA) InSpire Awards. Clairemont won 14 InSpire Awards, and we hope that this “Award Winning Wednesday” blog series will inspire you, too!

Client: Triangle Family Services, a United Way of the Greater Triangle partner agency that has been dedicated to assisting families in need for 75 years, providing programs focused on financial stability, family safety and mental health services to more than 7,000 area residents.

Objective: Provide media relations support for the Annual Gingerbread Benefit, the premier fundraising event for TFS, with the following goals in mind:

  1. Use the event to boost overall awareness of TFS and the role it plays in the community by securing local news stories
  2. Help TFS repeat revenue generation of the 2010 event, totaling $93,165 (the largest in the event’s history)
  3. Increase attendance of new donors to help address an overall challenge facing TFS – its aging donor base

Execution: In addition to providing media relations support, Clairemont team members served on the event planning committee for the Gingerbread Benefit.

  • Research: The Clairemont team researched the Gingerbread Benefits held in   previous years. We interviewed the organization’s director and event co-chairs to determine their expectations for the event. Additionally, we took a look at what other popular holiday events were going on in the Triangle around the same time. We used this information to identify what types of events would garner the most attendance and what types of auction items would secure the most interest from bidders.
  • Planning: The Clairemont team participated in monthly meetings and calls to begin planning for the event. Based on our research, we identified several target audiences, including first-time (or new) donors, as well as outlined objectives for our media relations support.
  • Execution – pre-event: Previous pitching experience, including pitching the 2010 Gingerbread Benefit, taught us that local reporters often feel overwhelmed by the number of pitches they receive surrounding holiday benefits. Because of this, we knew we had to get creative with our pitches and took the following approach:  Business angle: Any information or updates surrounding the corporate sponsors of the event, we submitted to business outlets and reporters. Business angle: Any information or updates surrounding the corporate sponsors of the event, we submitted to business outlets and reporters. Chef pitch: Because the event featured gingerbread houses created and then donated for auction by local celebrity chefs, we identified the area’s most recognized local food blog, the News & Observer’s Mouthful, as an appropriate target. With the idea in mind that building gingerbread houses offered excellent visuals, we also successfully pitched local TV stations. Attendance drivers: We submitted event information to local online event calendars. Additionally, we issued two releases on Business Wire to share with reporters and boost SEO.
  • Execution – onsite logistics: The Clairemont team provided onsite support the day of the event, with one team member serving as volunteer coordinator. Because of our strong ties to ABC 11’s Angela Hampton, the emcee for the event, the Clairemont team also served as her point of contact. Additionally, we took photographs of the gingerbread houses as they were being delivered and shared them via the Triangle Family Services Facebook page. Tagging participating vendors and chefs created last-minute buzz that enticed additional people to come to the event that evening.
  • Results: Our media relations campaign was a success! Here’s how we measured up to each of our stated objectives:
  1. Through the placement of nine news stories including interviews on ABC 11 and NBC 17, we strengthened brand recognition of TFS and the Gingerbread Benefit. Additionally, advance coverage from outlets such as Cary Magazine and Mouthful, gave the event credibility and helped increase ticket sales.
  2. Clairemont helped raise total event revenue by 3 percent from 2010 and 174 percent from 2009.
  3. Tickets purchased by new donors represented 50 percent of all ticket sales (a 20 percent increase from last year).

All in all, our efforts were a total success and helped us exceed each of our objectives. Now, we’re already kicking things into high gear to begin planning (and pitching) the organization’s 10th Annual Gingerbread Benefit and 75th anniversary! Stay tuned…

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My First 30 Days at a Raleigh PR Agency: Day 16

June 20, 2012January 31, 2023 Margot HorganBlog, Entry-Level PR Job, Raleigh PR Agency, Social Media + Influencer Engagemententry-level PR job, entry-level PR position, LinkedIn, Marketing, PR Agency, Raleigh PR Agency, Raleigh Public Relations Agency

While I was fortunate enough to land a job at a Raleigh PR agency prior to graduation, many of my friends and classmates are still searching for full-time employment. The job market is tough right now, and job openings don’t necessarily match up with the timing of graduation.

www.hubspot.com

With so many recent graduates unemployed, looking for jobs is extremely competitive. So, what can you do to make yourself stand out from the crowd? According to my Hubspot e-book, Learning LinkedIn from the Experts, “LinkedIn is one of the most powerful resources online to market yourself.”

Whether you are trying to become more influential in your industry, get more leads or clients, build your brand, drive traffic to your website or find your dream job, LinkedIn is one the most influential tools you can use. Here are just some of Hubspot’s top tips on how to use LinkedIn to market yourself.

1. Give before asking for favors. One of the best ways to give back to others on LinkedIn is by making recommendations. The more you recommend others, the more they will want to be helpful in return, especially if you weren’t asking for a favor. Introducing two connections you think would benefit from each other is another great way to give back.

2. Connect with everyone. Don’t limit yourself to only having a “small trusted network.” You never know where an opportunity will come from, so don’t limit your connections. Add a link to your LinkedIn profile to your email signature, business cards and other social networking profiles to encourage people to connect with you.

3. Use advanced applications to promote your own content. Add advanced applications to create a full profile that showcases your abilities. If you wrote a book, add the Amazon application to display a picture of your book and a link that takes anyone interested directly to the Amazon page selling it. Or, add the WordPress application to your profile to link your connections directly to your blog.

LinkedIn is a powerful asset for building a strong professional presence and standing out from the crowd. But, just having a LinkedIn account isn’t enough. Staying active on the site and employing some of the suggestions listed above is essential. Does anyone else have any tips on how to improve your LinkedIn profile? I’m going to take one of Hubspot’s suggestions and start adding my personal LinkedIn link to my different sites. You can connect with me here at: http://www.linkedin.com/in/margothorgan.

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Meet Clairemont Summer Intern Emily Tracy

June 19, 2012January 31, 2023 Tracy LathanBlog, Professional Development, Public Relations, Raleigh PR AgencyEmily Tracy, Raleigh PR Agency, Summer Internship, UNC

And last but certainly not least, meet Emily Tracy, Clairemont’s third “e” summer intern! Like Erin, Emily also joins us as a rising senior at The University of North Carolina at Chapel Hill, where she is a J School student. Emily has hit the ground running (no surprise as she ran cross country and track in high school) and we are excited to have her join the Clairemont team. I recently had the chance to sit down with Emily, and here are a few highlights from our conversation…

A Triangle native, Emily is from Apex and attended Middle Creek High School. She is into house music, running, blogging, and is currently pursuing a double major in journalism and political science. She is passionate about the non-profit sector. She studied abroad for the summer – not in Italy or Spain like most students – but in Kosovo, Bosnia-Herzegovina and Croatia.

I asked Emily about other jobs, groups or organizations she is involved with. Turns out Emily is a busy girl. Prior to joining Clairemont as a summer intern, Emily also completed internships at WCHL and KnowTheMusicBiz.com. She works part-time as a barista at Cup-a-Joe in Chapel Hill and has served on the PR committee for UNC-Dance Marathon, a UNC fundraiser. She is also a campus ambassador for Procter and Gamble and helps plan events and market P&G products to students. (Best part about this is she gets tons of free samples of great new products!)

We talked about her plans for after college and she shared that she would like to join the Peace Corps and hopes to someday live in New York City. She is very interested in the non-profit sector, and women’s health issues in particular, so hopes to find a public relations job in that area.

Other fun facts about Emily:

  • She is a terrible driver – so watch out!
  • Her favorite TV show is Girls on HBO
  • She loves any kind of dip or condiment – salsa, queso, etc.
  • She has two tattoos
  • The last book she read was Everything is illuminated
  • She has a new cat named Purrito
  • She drinks a lot of caffeine – not a big surprise since she works at a coffee shop
  • She considers herself to be technologically challenged, so new phones, cameras, and computers don’t stand a chance

I’m sad to say it’s been more than a decade since I was a senior in college, but I’m quite certain I was not this civic minded or focused on my future plans at this point. It’s exciting to see the next generation of PR practitioners – we are in good hands! So, welcome to Emily and all of our Clairemont summer interns – we hope it’s a worthwhile experience for us all!

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My First 30 Days at a Raleigh PR Agency: Days 14 and 15

June 19, 2012January 31, 2023 Margot HorganBlog, Entry-Level PR Job, Social Media + Influencer EngagementCustomer Service, entry-level PR job, entry-level PR position, Raleigh PR Agency, Raleigh Public Relations Agency, Social Media1 Comment on My First 30 Days at a Raleigh PR Agency: Days 14 and 15

Working with B2C clients often means working with actual customers to resolve customer service issues. This can be a difficult situation, but in the long run, working through an issue with a customer can not only fix the problem — it can make that individual an advocate for your brand.

With the advent of more and more businesses on social media, tools like Facebook, Twitter, Yelp and many others have created just another medium where businesses have the ability to interact with their customers and confront customer service issues.

When businesses respond to issues, listen to their customers and genuinely want to make a great experience for them, social media can be a huge asset. But, for companies like Netflix (we all remember the debacle of summer/fall 2011), social media can be a nightmare if you misuse it and refuse to listen to complaints.

Customers lashed out at Netflix on Facebook when the company announced it would be separating its services.

Delivering great customer service doesn’t have to be a nightmare, though. Brands like Nordstrom have built their empire on doing just that – providing unparalleled customer service. It makes customers happy, and, in turn, creates loyal repeat customers who advocate for the brand.

According to Tony Hsieh, CEO of Zappos, providing great customer service means he doesn’t have to spend as much money on marketing and advertising – his happy customers are his marketing (just ask Dana!). In his book, Delivering Happiness: A Path to Profits, Passion and Purpose, Hsieh writes about his journey to discovering that customer service should be the foundation for any successful brand. (If you haven’t read his book, I would highly suggest it! It is my favorite nonfiction read.)

http://www.deliveringhappiness.com/

Just from examining the examples above, one could make the argument that customer service is a quality that could propel a brand forward (i.e., Nordstrom and Zappos), or severely damage it (Netflix). Knowing how to listen to complaints and work with customers, especially with the help of social media, is a tremendous opportunity for businesses, and one that should not be overlooked.

What are your opinions on this? Has anyone encountered any great customer service that has made you a lifetime customer?

 

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Have you heard about Meta’s newest social media pl Have you heard about Meta’s newest social media platform? It’s called Threads, and it’s being referred to as “the new Twitter.” Read everything you need to know about Threads in our latest blog post - link in bio!
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We are proud to represent Raleigh as a member of P We are proud to represent Raleigh as a member of Public Relations Consultants Group, allowing us to offer clients expertise and support across the country! Clairemont founder, Dana Phelps aka @blah2voila, recently attended the PRCG conference in Oklahoma City.
2022 has been a fantastic year for Clairemont Comm 2022 has been a fantastic year for Clairemont Communications! Visit our blog for the full 2022 year in review!
As communications professionals, we wear a variety As communications professionals, we wear a variety of hats to meet our clients’ needs.
 
We’re writers, social media managers, photographers, marketers, editors, content creators- the list goes on and on.
 
Check out our recent blog post to learn what @olivia.noles , account coordinator here at Clairemont, does on a weekly and monthly basis.
#communicationsagency #communicationsmajor #pragencylife #pragency #raleighpr
This Friday, Clairemont’s Dana Phelps, @blah2voila This Friday, Clairemont’s Dana Phelps, @blah2voila , will be speaking at the 2022 @nc_prsa Strategic Communication & MarCom Conference! Phelps is a repeat presenter at this annual conference, and this year she is leading a session called Growing from Communication Technician to Strategic Counselor during which she will share three of her coined concepts: knowcasting, morecasting and collabolighthing. Visit our blog for the link to register for the conference!
@clairemontcommunications and @yellowdogcreative g @clairemontcommunications and @yellowdogcreative go together like the bacon and eggs! And speaking of bacon and eggs, have you been to @therainbowluncheonette yet? YUM!
Later this year, Clairemont client @wendellfallsnc Later this year, Clairemont client @wendellfallsnc, a master-planned community just 15 miles from downtown Raleigh, will welcome @parksideraleigh, a Raleigh-favorite restaurant known for its fresh, made-from-scratch dishes, to the community!
 
Visit our blog to see the @trianglebizjrnl coverage and read the full feature in the TBJ to learn more about Parkside.
“What exactly does a PR Agency do?” Because we get “What exactly does a PR Agency do?” Because we get this question often, we have a series on our blog where we dive into our recent projects to give you a look at what a PR Agency really does.
 
For example, a statewide resource for small businesses recently hired Clairemont to devise an executive visibility campaign to help position the organization and its director as the leading small business resource in North Carolina.
 
Head to our blog to read what exactly an executive visibility campaign entails and to learn more about our services!
So you say it’s National Coffee Day? We say let us So you say it’s National Coffee Day? We say let us tell you about our new favorite @drink321coffee ! If you are in Raleigh, go see Paul, the other Paul, Emma  or whichever smiling faces are working today. We LOVE this place and the coffee! ❤️❤️❤️
Our client @wendellfallsnc, one of the largest mas Our client @wendellfallsnc, one of the largest master-planned communities in the Triangle, closed on its first age-eligible rental community plan, Arden at Wendell Falls, that will offer 140 open-concept units and exclusive onsite amenities!
 
Visit our blog to see the @trianglebizjrnl coverage and read the full feature in the TBJ to learn more about Arden at Wendell Falls.
Staying in Raleigh this Labor Day weekend? Stop by Staying in Raleigh this Labor Day weekend? Stop by client @vitaviteraleigh for good snacks and great wine!🍷 Both locations are open normal hours Friday-Sunday and closed on Monday.
You never know who might be hanging out at The Cla You never know who might be hanging out at The Clairemont House. Thanks to @yellowdogcreative for helping save this buddy. Notice that we speak lizard. Or skink. Or gecko or whatever he is. Or maybe it’s the extra caffeine before our client presentation.
Yep, our town is pretty cool. #raleigh Yep, our town is pretty cool. #raleigh
Who wants to have a Friday afternoon porch meeting Who wants to have a Friday afternoon porch meeting?
Congrats to our new neighbor on Bloodworth Street Congrats to our new neighbor on Bloodworth Street South @raleighwineshop ! @blah2voila was there today representing Clairemont at the grand opening festivities and enjoying the @grandchamphospitality sandwich pop up. Yum! 🍷🥪
It’s National Volunteer Month, and volunteers are It’s National Volunteer Month, and volunteers are needed more than ever! Many organizations with scarce resources rely on volunteers and would not exist without them. Visit our recent blog post to read about the organizations Clairemont has supported and how you can make a difference in your community!
Authenticity is trending, and research shows that Authenticity is trending, and research shows that consumers are 2.4 times more likely to view user-generated content as authentic. Read our recent blog post to learn about UGC, how it can benefit your brand and how to use it in your marketing strategy.
From social values to behavior patterns, COVID-19 From social values to behavior patterns, COVID-19 has left an impact on every sector of life, including marketing. Read our blog on marketing in a post-COVID world to learn how things have changed and how that should impact your business strategy.
We are so excited to share that Clairemont earned We are so excited to share that Clairemont earned eight awards, five gold🥇and three silver🥈, at this year's Sir Walter Raleigh Awards hosted by the Raleigh Public Relations Society!🎉 We are beyond grateful to work with so many amazing partners, clients and industry friends!
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