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Tag: Facebook

My First 30 Days at a Raleigh PR Agency: Days 23 and 24

July 2, 2012January 31, 2023 Margot HorganBlog, Entry-Level PR Job, Social Media + Influencer Engagemententry-level PR job, entry-level PR position, Facebook, fan engagement, PR, Public Relations, Raleigh PR Agency, Raleigh Public Relations Agency, Social Media1 Comment on My First 30 Days at a Raleigh PR Agency: Days 23 and 24

When managing a brand’s Facebook page, it’s an ever-constant battle to try and secure the most likes, comments, shares, clicks and overall engagement. We craft our posts with cute and witty writing and riddle the copy with calls-to-action in an attempt to win our fans’ attention. But, a new study by a social media measuring tool called Sotrender has found that calls-to-action like “watch”, “like”, “look” and “click” are not significantly helping us win the war with fan engagement. Analysts studied 111 UK Facebook pages with more than 2,800 different posts from four different industries – food and beverage, clothing, automotive and cosmetics and hygiene. Here’s what they found:

We are “desensitized” to calls-to-action words. Fans see words like “watch”, “like”, “look” and “click” so often in wall posts that they barely notice, let alone abide by them. In fact, words even like “win” barely increase engagement or buzz among fans anymore. (Only in the cosmetics and hygiene category of the analyzed pages did the analysts see the words “win”, “get” or “on sale” boost any significant fan interaction.)

Even posts with words like “win” don’t secure the most fan engagement.

It’s ok – spill your feelings. Facebook pages of food and beverage brands garner the most fan interaction when their posts refer to emotions. Words like “love”, “like”, “good”, “favorite” and “happy” earned the highest rates of user engagement, while clothing brand pages gained the most interaction from trends-related words like “fashion”, “style”, and “collection.”

Skip the link. This stuffy found that posts containing links brought fan engagement below average. Try to avoid the “www”, “http”, “.com” or “blog” words.

Photos > Words. Witty prose and insightful questions won’t cut it when it comes to engaging fans. Posts with photos garner more fan comments than posts simply asking a question. Follow the example of clothing store Topshop. In this study, only the brand’s 25th most popular post even contained words.

A picture is worth a thousand words…or at least worth 57 percent more likes and seven times more comments!

Any of this information come as a shock to you? We’d love to hear your feedback on how to secure the most fan interaction!

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What Does A PR Agency Do? Furniture Industry Social Media Campaign

June 27, 2012January 31, 2023 Josephine ButlerAwards, Blog, Case Studies, Furniture PR, Marketing, Public Relations, Raleigh PR Agency, Social Media + Influencer Engagementawards, engagement, Facebook, InSpire Awards, measurement, NCPRSA, North Carolina Public Relations Society of America, PR case studies, PR case study, Social Media, social network, Thomasville Furniture1 Comment on What Does A PR Agency Do? Furniture Industry Social Media Campaign

People commonly ask us what a PR agency does. We thought the best way to answer that question would be to share case studies from our work that was recently recognized at the North Carolina chapter of the Public Relations Society of America’s (NCPRSA) InSpire Awards. Clairemont won 14 InSpire Awards, and we hope that this “Award Winning Wednesday” blog series will inspire you, too!

Client: Thomasville Furniture, established in 1904 and a leading name in the home furnishings industry.

Objective:  Manage the Thomasville Facebook page. Based on our research and several meetings with Thomasville executives, the Clairemont team identified the following objectives:

  • Boost overall interactions on the Facebook page, with special emphasis on increasing interactions among 18 to 34-year-olds by 5 percent.
  • Increase the number of likes on the page by 100 percent

Execution: Research provided insights on existing customers and younger consumers, including media consumption preferences. Focus groups revealed that younger consumers often see Thomasville’s furniture as special occasion furnishings, while they seek everyday furniture (of course, we know that Thomasville is very fun and fashion-forward these days!). Clairemont also evaluated social media networks and confirmed Facebook’s significant potential as Thomasville’s primary customer engagement channel.

We focused creative content in the following areas:

  • Interior Design: To position Thomasville as the fashionable brand that we know it to be, we shared ideas from shelter magazines, such as Elle Décor and House Beautiful. We uploaded product photography featuring new collections designed for a young demographic and shared decorating tips via professionally produced videos. Our chatter posts got fans talking and sharing their own interior design ideas, too.
  • Sweepstakes: Recognizing the traffic-driving power of sweepstakes, Clairemont generated steady fan engagement with giveaways throughout the year. The Best Bridal Shower Gift Ever Giveaway targeted 18 to 34-year-olds by awarding a bedroom suite as a wedding gift to a young couple. Our Best Seat in the House Giveaway earned more than 1,900 content likes, posts and comments, as fans couldn’t resist the chance to show off photos of their beloved pets. With a prize of a new sofa, our 1 Sofa 4 Looks Giveaway increased page likes by 13,767 alone. Along with additional giveaways such as the Bright Idea; Backyard Barbeque; No Tricks, Just Treats; Thanksgiving Dinner Disasters (with many hilarious accounts of Thanksgiving dinners gone wrong); and Stocking Stuffer giveaways, the Clairemont team successfully raised the fan count and interactions on the page.
  • Customer Relations: Because it’s our policy to allow fans to have a voice, when questions or complaints were posted, we worked closely with Thomasville’s corporate customer service team to provide quick responses instead of deleting or ignoring negative posts.

Results: Thomasville’s fan base on Facebook increased from 11,249 to 31,256, approximately a 178 percent increase from 2010, and we boosted weekly interactions from 2,964 to 7,571, a 155 percent increase. Additionally, we increased the number of 18 to 34-year-old fans from 20 percent of the fan base to 30 percent, exceeding our goal of a 5 percent increase. Based on the success of 2011, Thomasville has retained Clairemont to continue to manage its page on Facebook in 2012.

What did you think of this social media case study? Was it helpful? Have questions? We’ve got answers!

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More Advice on How to Create Effective Facebook Advertisements

June 21, 2012January 31, 2023 Josephine ButlerBlog, Marketing, Public Relations, Social Media + Influencer Engagementads, advertising, auction, best practices, cost per click, cost per thousand impressions, CPC, CPM, Facebook, Google ads, how to create Facebook ads, HubSpot, Social Media, social network, social networking, social proof, social proofing, Sponsored Stories
Thanks, HubSpot, for the great read!

In addition to my recent blog post, Does Facebook Advertising Really Work?, where I share advice that I learned from my friends over at Webtrends and Social Fresh, I wanted to share a few more best practices with you. While creating Facebook ads may not be rocket science, there certainly are a few tips and tricks that will help to maximize results while minimizing costs.

In an e-book entitled “Create Epic Facebook Ads,” experts over at HubSpot share some great ideas on how to use Facebook advertising for lead generation. While a lot of their advice was very similar to what I shared in my last post, I wanted to touch on some things that I wasn’t able to the first time around.

Before we dive in, let’s toot the Facebook advertising horn. The social networking site provides one of the most targeted advertising opportunities out there today. Did you know that projections have forecast that Facebook’s ad revenue for 2011 may have been around $2.5 billion? Yowzers! Now that we’ve got that out of the way, let’s talk a little bit about how it works.

Like Google ads, Facebook ad pricing works on an auction system. You’re essentially bidding on likes and peoples’ interests. This allows you to be as narrow or as broad as you’d like. Pricing can vary by how small or large your audience is, and yes, you guessed it — the more narrow the search, the more expensive the click.

There’s also another relatively new form of Facebook advertising out there: Sponsored Stories. These stories enable you to advertise an individual’s action. For instance, if one of your friends likes Clairemont Communications on Facebook, we can pay for it to appear alongside your newsfeed. Pretty rockin’, eh? This phenomenon, known as social proofing, is arguably the most valuable form of advertising on Facebook and can also be less expensive.

Now that we’ve covered the basics. We’d also like to share a few tips with you.

  1. Split-test your ads! It can be tough to figure out what strategy works best for your Facebook ads (it can vary from client to client, product to product, person to person). That’s why it’s important to measure what’s working, while it’s working. Remember to stay true to principles you learned in seventh grade science class, like changing only one variable at a time and keeping similar ad conditions.
  2. When you are setting up an ad, make sure to check the box next to “Show stories about people interacting with this Page with my ad.” Remember what we said about social proofing?
  3. Did you know that questions make great ad titles?
  4. Images of people tend to convert better than logos do.
  5. Don’t narrow your target to less than 20,000 unless it’s a special circumstance. That’s because Facebook will reward you with cheaper clicks when you get more clicks on your ads. May the odds be ever in your favor (and this tip should help)!
  6. Target friends of fans. You’re automatically building in the social proof factor, as ads will usually say something like this at the bottom: “Josephine Butler likes this.”
  7. Start your ads with a CPC (cost per click) bid. It’s usually cheaper than CPM (cost per thousand impressions). Facebook will do the math for you in your campaign report, so you can see which option is cheaper and make the switch, if needed.
  8. Always start your bid at the suggested bid or even higher. If you don’t bid high enough, your ad will never been seen (or maybe only three times around 4 a.m.).
  9. Don’t ignore demographics! The beautiful report Facebook will conjure up for you can come in handy, big time! By viewing your report, you’ll be able to get an idea of who is clicking on your ads, offering major target audience insight.

How’d you like this second round of tips? Did you find them helpful? Remember that while Facebook ads can be extremely effective, they should be only one part of a larger, more comprehensive social media strategy — and we can help you with that!

Have any questions for us? We’ve got answers!

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Who is Briar Chapel’s Best Buddy on Facebook?

April 2, 2012January 31, 2023 Josephine ButlerBlog, Social Media + Influencer Engagement#BCbestbuddy, Best Buddy Contest, Briar Chapel, Buddy Scooter, contest, Facebook, Social Media, sweepstakes, win1 Comment on Who is Briar Chapel’s Best Buddy on Facebook?

It’s a special week this week. Each day we’re going to fill you in on ways you can get involved in Briar Chapel’s Best Buddy Contest and win a brand spanking new Buddy Scooter. In case you haven’t heard, the Best Buddy Contest is being hosted by our client Briar Chapel, the Triangle’s largest green community. The idea is to reward fans for their engagement across a variety of social media platforms, including Facebook, Pinterest, Twitter, Foursquare and YouTube (to mention a few). Not only do we think this is smart – it’s also a fun way to say thank-you to the community’s most loyal fans.  We’re absolutely honored to work with our client on this project!

And the winner of the Cutest Scooter Contest goes to…Buddy!

Even though the Best Buddy Contest has been going on for a couple of weeks now, it’s definitely not too late to join in on the fun. Here are a few easy (and did we mention fun?) ways to get points this week and get into the running to win a Buddy Scooter:

  • 5 pts: “Like” the Briar Chapel community page. Easy enough, right?
  • 5 pts: Link a video to the wall. Think educational videos on things like composting, community gardens, solar panels, etc. There are tons on YouTube!
  • 4 pts: Upload a photo to the wall. Looking for inspiration? We love the community art at Briar Chapel!
  • 3 pts: Share a link on the wall. Read anything interesting about green living? Post a link!
  • 2 pts: Share some love on the Briar Chapel wall. Feel free to share a few words of advice or something you like about the community. No photos or links necessary.
  • 1 pt: Like a post on the Briar Chapel wall.
  • 1 pt: Like The Abundance Foundation page.
  • 1 pt: Like the Triangle Off-Road Cyclist (TORC) page.

Want to go the extra mile? Here are a few ways to get even more points:

  • 10 pts: Post a photo of yourself in one of Briar Chapel’s model homes. Be sure to share your favorite feature about the home, as well as mention the builder.
  • 30 pts: Show some fanfare! Fanfare is anything a participant does that is deemed “fanfare worthy” by the folks at Briar Chapel. What are some ways you can get creative on Facebook?

OK, everyone! It’s time to get on Facebook and win a Buddy Scooter!

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More Monday: Are You Briar Chapel’s Best Buddy?

March 5, 2012January 31, 2023 Josephine ButlerBlog, Social Media + Influencer EngagementBest Buddy Contest, Blog, Briar Chapel, Buddy Scooter, Facebook, green community, Pinterest, Social Media, sweepstakes, Twitter

Our client Briar Chapel, the Triangle’s largest green community, just launched its Best Buddy Contest, and we’ve got one question: are you up to the challenge? We’ve spent the past several months working closely with the Briar Chapel team to develop this contest, and during the process, we helped to chose what we think is an incredibly awesome, green-thinking prize — a Buddy Scooter. So let us ask you again. Are you up to the challenge?

Here’s a little more about the contest straight from the Briar Chapel blog.

Are You Briar Chapel’s Best Buddy?

BUDDY SCOOTER Photo - Wikipedia Public Image
The big prize: a Buddy Scooter!

With Earth Day fast approaching, we at Briar Chapel want to pay tribute to Mother Earth by hosting a fun contest, open to all of our friends, in the hopes of finding our #bcBestBuddy. What makes someone our best buddy, you might ask.  The way we at Briar Chapel see it, it’s someone who loves our brand, our community and living a green lifestyle, and makes an effort to share this information through their various social networking outlets. For example, do you read our blog or Facebook page and comment? Do you “check in” to various spots around the neighborhood using Foursquare? What about our events – Did you attend our Pepper Festival and tweetpic photos? While these are just a few examples, you get the idea!

If you partake in things of this nature, Briar Chapel wants to reward you with our “Best Buddy Contest,” beginning March 2 and ending April 15, 2012, with the grand prize winner being announced on April 21 at our Earth Day event.  Each week, participants will have the opportunity to earn a maximum of 50 points through various tasks. While we will give you specific opportunities to earn 25 points each week, which are mandatory, the other 25 are up to you to acquire through the many methods we’ve laid out below. We will reward the Buddy with the most points each week with cool gifts (iTunes cards, certificates to local restaurants, gas cards, etc.), and our Grand Prize winner will win a “Buddy” scooter, similar to the one pictured. Interested? Keep reading to find out how to enter.

How to Play:
Over the next 45 days, we will post a series of weekly blogs that will ask you to do specific things: ex. We may ask you to visit the community and check in on FourSquare @ the Dog Park, or you could be asked to retweet an announcement about an upcoming event or upload a Photo to Facebook of your favorite kitchen at Briar Chapel.

We will monitor all that is happening via social media networks and will allocate points based upon what you guys do.   There are multiple social media networks that Participants can use to obtain points.  Below is a list of the activities that are recognized to obtain points:

Facebook:

Points Allocated Participant’s Facebook Activity
10 Points Participant uploads a photo of himself/herself in a model home in the Briar Chapel Community on the Briar Chapel Community’s Facebook Page and mentions the builder of the model home and their favorite feature about the model home.
5 points Participant “likes” the Briar Chapel Community Facebook Page.
5 points Participant uploads a video to the Briar Chapel Community Facebook Page.  The video must relate to the Briar Chapel Community and its lifestyle and mission or green living.  One (1) additional point will be given for each person who is tagged in the video.
4 points Participants will upload photos to the Briar Chapel Community Facebook Page.  The photos must relate to the Briar Chapel Community and its lifestyle and mission or green living.   One (1) additional point will be given for each person who is tagged in the photo.
3 points Participant shares a link on the Briar Chapel Community Facebook page.  Links must be related to the Briar Chapel Community and its lifestyle and mission or green living.  One (1) additional point will be given for each person that is tagged in the link.
2 points Participant posts on the Briar Chapel Community Facebook page.  Points can only be earned for two (2) posts per day.  One (1) additional point will be given for each person who is tagged in the post.
1 point Participant comments on a Briar Chapel Community Facebook  post.
1 point Participant likes a Briar Chapel Community Facebook  post.

Twitter:

Points Allocated Participant’s Facebook Activity
10 Points Participant uploads a photo of himself/herself in a model home in the Briar Chapel Community on the Briar Chapel Community’s Facebook Page and mentions the builder of the model home  and their favorite feature about the model home.
5 points Participant “likes” the Briar Chapel Community Facebook Page.
5 points Participant uploads a video to the Briar Chapel Community Facebook Page.  The video must relate to the Briar Chapel Community and its lifestyle and mission or green living.  One (1) additional point will be given for each person who is tagged in the video.
4 points Participants will upload photos to the Briar Chapel Community Facebook Page.  The photos must relate to the Briar Chapel Community and its lifestyle and mission or green living.   One (1) additional point will be given for each person who is tagged in the photo.
3 points Participant shares a link on the Briar Chapel Community Facebook page.  Links must be related to the Briar Chapel Community and its lifestyle and mission or green living.  One (1) additional point will be given for each person that is tagged in the link.
2 points Participant posts on the Briar Chapel Community Facebook page.  Points can only be earned for two (2) posts per day.  One (1) additional point will be given for each person who is tagged in the post.
1 point Participant comments on a Briar Chapel Community Facebook  post.
1 point Participant likes a Briar Chapel Community Facebook  post.

YouTube:

Points Allocated Participant’s YouTube Activity
25 points Participant uploads an original video.  In order to be eligible, “Briar Chapel Best Buddy” must clearly be in the title. One (1) additional point will be given for each view. One (1) additional point will be given for each “like”. Two (2) additional points will be given for each comment.
5 points Participant subscribes to the Briar Chapel Community on YouTube.

Blogs:

Points Allocated Participant’s Blog Activity
15 points Participant creates a blog post on their personal blog for “Why I am Briar Chapel’s Best Buddy.” One (1) additional point is given for each comment.
1 point Participant comments on Briar Chapel blog entry.

Pinterest:

Points Allocated Participant’s Pinterest Activity
2 points Participant uploads a photo of a Briar Chapel home, amenity or green feature. The name “Briar Chapel” must appear in the title.
1 point Participant re-pins a Briar Chapel photo.
1 point Participant “likes” a Briar Chapel photo.

FourSquare:

Points Allocated Participant’s FourSquare Activity
10 points Check-in at one of the designated Briar Chapel check-in places.

Green Community Activities:

Points Allocated Participant’s Activity
Up to 30 points Fanfare: anything a participant does that is deemed “fanfare worthy” at the discretion of the Briar Chapel team. Fanfare will be judged based on the quality and creativity of the content.
2 points “The Integration Factor”: Cross platform posts on Briar Chapel Facebook page (i.e. Fan creates a YouTube video and then posts a link to the video on the Briar Chapel Facebook page; these points will be rewarded in addition to points for the post.)
1 point Participant likes the Abundance Foundation on Facebook
1 point Participant likes the Triangle Off-Road Cyclist (TORC) page on Facebook
1 point Participant follows the Abundance Foundation on Twitter.

To enter and start playing, click here.  Entry forms also available during this contest period at the Briar Chapel Information Center, 16 Windy Knoll Circle, Chapel Hill.

View Official Contest Rules and Regulations.

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