Category: Case Studies

What does a PR agency do? The Vita Vite Lifestyle

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Vita Vite, a wine bar and art gallery in downtown Raleigh, had quickly surfaced as a local hotspot since its grand opening in 2015. With her growing customer base, owner Lindsay Rice sought to leverage her Facebook social media presence to increase awareness, engagement and on-site traffic. Vita Vite turned to Clairemont Communications to craft a creative Facebook strategy that would transform casual observers into active, lifelong fans.

STRATEGY

Our objective was to increase Facebook followership by at least 25 percent by the end of 2017. Clairemont’s campaign portrayed Vita Vite not just as a wine bar but ultimately as a cultural lifestyle. To forge an emotional connection, Clairemont showcased the ways fans enjoyed Vita Vite. For example, since the target demographic valued fitness, friendships and their four-legged pup friends, content highlighted Vita Vite’s pooch-friendly porch, “Sip and Sweat” exercise classes and even board games for girls’ nights. The campaign solicited personal feedback (“Which Vita Vite nook is your favorite?”) and Vita Vite-themed personality quizzes (“Red, white or rose today?”). Vita Vite partnered with organizations like barre3 Fitness Studio and the Downtown Raleigh Alliance for social media takeovers to increase visibility along with advertised posts.

EXECUTION

To ensure quality from start to finish, Clairemont held weekly client calls to discuss our strategy and tactics, aligning each phase with client objectives. Checklists and thorough calendars guided the social media calendar, and Clairemont provided on-site support to capture, deliver and evaluate the content.

RESULTS

Clairemont’s initiative increased Facebook followership by 42 percent by the end of 2017 as well as increased engagement by 1.5 percent; this was a particularly notable byproduct since average Facebook engagement decreased by 20 percent in 2017 across all industries. In addition, Vita Vite reported one of its most successful sales years to date and a full schedule of sold-out events that increased traffic and revenue.

As a result, Vita Vite secured awards like “Best Place to Get a Glass of Wine” and “Best Girls’ Night Out Spot,” and owner Lindsay earned the Top 40 Under 40 and Women in Business awards from the Triangle Business Journal.

The work Clairemont Communications conducted in partnership with Vita Vite earned an Award of Excellence by the North Carolina Public Relations Society of America (NCPRSA). We are proud that this campaign represents one of the 190 awards we’ve received since starting Clairemont in 2010.

Congratulations to Vita Vite owner Lindsay Rice who is launching her second VV location this August in North Hills!

To read more about the work we do with clients, please visit the case study section of our blog.

Image courtesy of Vita Vite.

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What does a PR agency do? Il Palio at the James Beard House

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Il Palio, Chapel Hill’s AAA-rated Four Diamond Italian restaurant, wanted to break into the national culinary scene and gain acclaim as one of the leading restaurants in the Southeast. When Il Palio turned to Clairemont Communications for help, Clairemont devised a creative tactic to target the innermost circle of food influencers, the James Beard Foundation, and forge relationships between Il Palio’s chef Teddy Diggs and these national culinary gatekeepers.

STRATEGY

We positioned Chef Teddy to the James Beard Foundation as the country’s newest kind of “sommelier,” an olive oil expert, qualified by his extensive culinary experience in Italy’s olive oil producing regions. In addition, we seeded the social media landscape with posts that tied him to other James-Beard-winning chefs and James Beard Foundation activities to forge connections.

Clairemont leveraged the dinner as a news angle for busy New York food reporters. Pitches like “Olive You, Darling” utilized the upcoming Valentine’s season to include a timely editorial hook, while “Olive Oil: The New Wine” positioned olive oil as a luxurious, soiree-worthy staple for New York’s posh publications. Clairemont overnighted media kits featuring Teddy’s hallmark fresh Rosemary and Sea Salt Olive Oil Focaccia with an accompanying dinner invitation. Clairemont also leveraged the James Beard Dinner to boost visibility at home, inviting Raleigh influencers to join the dinner remotely via the James Beard live camera feed.

EXECUTION

To ensure quality from start to finish, Clairemont held weekly client meetings to discuss dinner themes, messaging and tactics. We frequently toured the kitchen, interviewed staff and observed the cooking process to accurately portray Il Palio’s specialties and culture. Clairemont provided on-site support at media interviews and the James Beard House to ensure concise messaging.

RESULTS

  1. The James Beard Foundation invited Chef Teddy to cook at the James Beard House in February 2017.
  2. Clairemont secured in-person interviews with two media and dinner attendance from five key media from outlets like Food and Wine Magazine and NBC’s Today Show, surpassing the original objectives.
  3. With the objective of three stories, Clairemont placed six national media stories by December 2017 in coveted outlets such as Saveur, The Daily Meal and Food Republic. Social media posts reached approximately 1.2 million followers on Twitter alone, far exceeding the original goal.

Clairemont successfully positioned Il Palio as a desirable, modern dining hotspot. Bolstered by diner reviews and media coverage, Il Palio earned a Silver Medal from food critics as a “Best Restaurant in the Triangle in 2017.” In addition, the James Beard dinner sparked the “Taste of James Beard,” a collaborative dinner with leading Raleigh chefs that Chef Teddy hosted upon return, leveraging his New York trip to attract new customers and boost sales at Il Palio.

The work Clairemont Communications conducted in partnership with Il Palio won an Honorable Mention by the North Carolina Public Relations Society of America (NCPRSA). We are proud that this campaign represents one of the 190 awards we’ve received since starting Clairemont in 2010.

To read more about the work we do with clients, please visit the case study section of our blog.

Image courtesy of the James Beard House.

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What Does a PR Agency Do? A Top-Selling Real Estate Community

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Briar Chapel is one of largest master-planned green communities in North Carolina and part of Newland Communities, the country’s most prominent privately held residential real estate developer. As it approached its eighth year in business, the marketing team turned to Clairemont, its agency of record, to continue to position Briar Chapel as one of the Triangle’s most desirable living destinations.

Strategy

Clairemont crafted a strategy to reenergize Briar Chapel’s organizational identity through media relations, creative on-site events and community partnerships. Since research showed that target buyers valued self-expression and innovation along with a sense of community, our methods provided opportunities for prospects to interact and personally experience the relational atmosphere at Briar Chapel while highlighting its cutting-edge, customizable lifestyle offerings.

Execution

The Pepper Festival: Hosted on-site at Briar Chapel, the annual Pepper Festival celebrates local culture and food, featuring the largest chef competition in the state. As the team planned for the 9th Pepper Festival, Clairemont spiced up the event to increase attendance and gain stronger visibility for Briar Chapel. To connect with families, we launched the inaugural Spicy Kid Chef Competition, pairing top chefs with aspiring “Pint-Sized Chefs” and challenging the peppery pairs to craft their most creative pepper-themed dish. We tapped into the creative class by hosting a “Hot Glam Fashion Show” where designers showcased pepper-themed couture.

To boost online visibility and social sharing, Clairemont created an interactive personality quiz peppered with twists of wit; seven short questions posed unexpected queries and prescribed a pepper-themed personality type (like “Mild Child,” “Sweet Heat” or “Flame Thrower”), encouraging users to share their results and enter to win festival tickets. Creative and individualized pitches piqued the interest of target influencers. These efforts attracted a record 2,500 festivalgoers on-site to Briar Chapel and secured record coverage, including features in regional magazines and on TV segments.

Launching Veranda: As Briar Chapel prepared to unveil Veranda, its first commercial segment, Clairemont added zest to the strategy to snag the interest of media and guests. For example, we bypassed standard shovels at the ground-breaking ceremony and opted instead to put our officials at the helm of Bobcat excavators.

The ground-breaking ceremony secured visits from the Triangle’s top reporters through creative pitches and placed stories in almost all of the area’s major outlets. To foster community engagement before grand opening, Briar Chapel hosted “Meet the Neighbors,” inviting residents to enjoy complementary food, beverages, live music and services from their new Veranda neighbors at a block-style party. Veranda opened its doors as an attractor for homebuyers and destination for Chapel Hill visitors.

Partnerships and Community Events: To attract prospective homebuyers, Clairemont ditched blasé home tours and helped launch a series of creative on-site events. The team reinstated Music in the Meadow, an outdoor summer concert series featuring local bands, food trucks and family activities in Briar Chapel’s renowned parks. Briar Chapel also hosted a Triangle Off-Road Cyclists (TORC) race to attract the public on-site while showcasing its extensive trail system. Standard open-house weekends were transformed into interactive celebrations that offered guests guides to explore amenities and gift certificates to enjoy the shops and restaurants at Veranda, Briar Chapel’s new commercial segment.

Online Presence: Clairemont retooled Briar Chapel’s website content to reflect its innovative homes and the sense of community that target demographics prized. To boost reader interest, we transformed data into useful, creative content, such as a DIY home blog series, sneak peek tours of developments and resident spotlights on programs such as “Pooches on the Porch.”

Creative Media Pitches: Clairemont brainstormed creative angles beyond home construction to pique the interest of reporters throughout the year. Our pitches explored everything from Briar Chapel’s commitment to green building and its new age-qualified section to its active, vibrant vibe.

Results

In direct correlation with our stated objectives above, we met every goal, exceeded expectations and produced the following results:

  1. Clairemont secured a total of 36 news stories and blogs.
  2. Special events drew an additional 4,000 people on-site.
  3. Home sales increased by 49 percent in 2016.

As a result of this campaign, Clairemont successfully positioned Briar Chapel as one of the top places to live in the Triangle, which helped Briar Chapel meet its annual sales goal and earn the title of Best Neighborhood by Chapel Hill Magazine.

The work Clairemont Communications conducted in partnership with Briar Chapel earned a Gold Award in Organizational Identity/Promotion the Raleigh Public Relations Society. We are proud that this campaign represents two of the 175 awards we’ve received since starting Clairemont in 2010.

To read more about the work we do with clients, please visit the case study section of our blog.

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What Does a PR Agency Do? Hoedown Showdown

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Newland Communities, the country’s most prominent privately held residential developer, turned to Clairemont Communications to increase awareness of Wendell Falls, a new-home community situated in a relatively undeveloped section of Wake County. As part of a comprehensive communications strategy, Clairemont worked with Wendell Falls to plan a celebration with a barn-raising theme to commemorate the community’s first anniversary and bring prospective buyers on-site.

Strategy

Clairemont was tasked with securing local media and influencer attendance to help combat the perception that Wendell Falls is in a remote location far from downtown Raleigh. Our one main objective was to get key contacts to attend the Wendell Falls Barn Raising 2016 in order to introduce them to the location and atmosphere of the community, and serve as a building block for future stories.

Execution

In order to attract media and influencers to the location, Clairemont conceptualized the Wendell Falls Hoedown Showdown. We invited TV, print and online personalities to bow to their partners, allemande left and do-si-do for a little dough to donate. This celebrity square-dancing competition was part of the Wendell Falls Barn Raising and offered the winner $1,000 to donate to a charity of his or her choice.

Clairemont ditched standard pitch for a more playful angle that would snag the busy reporter’s attention and put them in a dancing mood. Media received invitations that included a “wanted” poster and a cowboy hat, which one TV reporter even sported on her station’s morning show! The event was planned to be similar to the popular show “Dancing with the Stars;” it was active and engaging yet required minimal time from the participants outside of the actual event day. The influencers who danced at the event didn’t have to practice; rather, they learned via a fun crash course on the morning of the Hoedown.

Results

Clairemont designed and implemented this creative tactic to engage the participating media person and his/her audiences, draw media on-site and engage the nonprofit for which he/she was dancing. This allowed us to exceed our stated objective with the following results:

  1. We recruited media and influencers to participate as either Hoedown Showdown dancers or judges, securing prominent media stories and/or mentions.
  2. Influencers shared the Barn Raising to approximately 52,000 followers on Twitter alone, helping to draw more than 1,000 attendees to this afternoon bash. Additionally, we used the (then) new Facebook Live feature for the first time for the community to broadcast the Hoedown Showdown to 503 viewers.

The work Clairemont Communications conducted in partnership with Wendell Falls earned Best in Show for Creative Tactics and Best in Category for Creative Tactics from the North Carolina Public Relations Society of America. It also received a Silver Award in Media Events from the Raleigh Public Relations Society. We are proud that this campaign represents two of the 175 awards we’ve received since starting Clairemont in 2010.

To read more about the work we do with clients, please visit the case study section of our blog.

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What Does a PR Agency Do? DQ’s Miracle Treat Day

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Triangle Dairy Queen has grown to be the largest DQ franchise in Wake County since Andy Valkanoff founded it in 2005. In 2016, Triangle Dairy Queen celebrated its 11th annual Miracle Treat Day as part of a nationwide fundraiser that supports more than 170 Children’s Miracle Network hospitals across North America. On Miracle Treat Day, proceeds from Blizzard purchases at Triangle Dairy Queen locations are donated to Duke Children’s Hospital for research, care and family support programs.

Strategy

Looking to drive traffic to Triangle DQ locations to raise funds on Miracle Treat Day, Andy turned to Clairemont Communications to create a media relations campaign. Our objectives were to build awareness of Miracle Treat Day and help drive traffic to Dairy Queen locations by securing media placements, community calendars posts and media and blogger coverage on social media. 

Fans visit Triangle Dairy Queen on Miracle Treat Day!

Execution

To drive traffic to Dairy Queen locations on Miracle Treat Day and raise money for Duke Children’s Hospital, Clairemont chose to craft a news release to share with

local media contacts. We recognized that a release would provide the most concise and efficient vehicle to communicate the full story of the event and maximize coverage opportunities to media and influencers – especially when partnered with targeted and personalized pitches. A release would also allow us to easily share the event on community calendars and news release sites to increase visibility and attract potential customers to the restaurants. 

Results

Clairemont surpassed its original objectives, securing leading media placements, including in our state’s most read paper, The News & Observer, and an exclusive feature story with our ABC TV affiliate. We also secured prominent posts on community calendars and across social media. Miracle Treat Day was a strong success for Triangle Dairy Queen and continues to be part of its ongoing legacy.

The work Clairemont Communications conducted in partnership with Triangle Dairy Queen won an Award of Excellence from the North Carolina Public Relations Society of America. It also won a Silver Award in PR Writing from the Raleigh Public Relations Society. We are proud that this campaign represents two of the 175 awards we’ve received since starting Clairemont in 2010.

To read more about the work we do with clients, please visit the case study section of our blog.

*Cover image courtesy of Dairy Queen.

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