Category: Public Relations

#CMWorld: Part I

Margot HorganBlog, Marketing, Professional Development, Public Relations, Raleigh PR Agency, Social Media + Influencer Engagement, , , , ,

Last month, I attended Content Marketing World (CMW), a three-day long conference in Columbus, Ohio, which focused on all of the ideas, hardships, tips, tricks and secret joys of content marketing. Presentations were given by industry leaders such as Sam Sebastian, director of local and B2B markets at Google; and Marcus Sheridan, blogging trailblazer and pool company owner.

Despite my urge to share every last word of knowledge that I gained on my trip, I’ll provide the abridged version. Here is my summary of one-liners of the most interesting parts of my conference:

They ask. You answer. (Golden Rule).

This first tidbit comes from Marcus Sheridan (the most energetic speaker that you will ever see in your life). If content creation is the biggest challenge you face for your blog, think again. Pull your staff together and say, “What are the questions you get asked every day about our work?” Then make a list and write an individual blog post answering every single one of those questions.

Don’t be a content hog, but a digital dandelion!

Words of wisdom from conference speaker, Jay Baer. Don’t just put content on your website, put it everywhere you can so as many people as possible can see it!

Seventy-three percent of all people who read B2B blogs are human. –Tim Washer, Cisco

This is a statistic that I was presented with during a session by Ann Handley titled, “Epic Content That’s True to Your Brand AND Drives Business.” And, yes my friends, it’s true – the majority of people that read blogs are human J So, what does that mean to us? We need to speak human when we write our blogs! Don’t get so caught up in the corporate side of the job, that you forget you are talking one human to another (or hopefully many!)

Mobile will only continue to grow in importance.

According to a presentation by Sam Sebastian, director of local and B2B markets at Google, mobile will continue to make a big impact on the way people shop, buy and consume. Sixty-one percent of all smart phone users call a business after searching it on the web, and 45 percent of all consumers use smart phones for in-store product research.

The whole myth of time doesn’t exist.

Marcus Sheridan tackles another blogging myth here. There is no such thing as, “I don’t have time to blog” because we always have enough time for pay roll. Until we accept blogging as a necessity (like payroll or breathing) we aren’t going anywhere!

Did any of these one-liners stick out to you? We would love to hear your thoughts! Stay tuned for part II of this blog coming soon!

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The Gift Economy

Margot HorganBlog, Entry-Level PR Job, Marketing, Public Relations, , , , , 1 Comment on The Gift Economy

If you remember, in the beginning of September, I went to the Content Marketing World (CMW) conference in Columbus, Ohio. CMW is the largest content marketing event in the world, and this year’s conference hosted sessions by more than 70 speakers. Our intern, Callie, watched the video recording of one of these sessions and shares her thoughts below on the talk, “The Gift Economy: Content as Social Currency” by Mark Boncheck.

Everyone uses the gift economy one way or another. During a lecture at Content Marketing World, Mark Bonchek of ORBIT+Co described the gift economy as something given without payment in return. He explained this through the example of paying friends with pizza and beer when they help you move to a new house. Obviously, you cannot pay a moving company with pizza and beer, thus creating a gift economy with social currencies. The social currency is when something is given or exchanged to establish or reinforce a relationship.

Bonchek furthered his point by explaining the differences between a market economy and a social currency. A market economy is all about the act of buying and selling, transactions, prices and supply and demand. In a market economy, the obligation is finished when there is a transaction. With social currency, the focus is on many to many and peer to peer. The social currency is all about enabling and empowering by connecting people together rather than persuading and promoting.

Finally, Bonchek tied it all together by combining the social currency concept with the idea of currency in traditions. By finding what already connects people, one can use that tradition in combination with technology to connect more people. Kraft did this with a sharing recipes online campaign, using the tradition of sharing recipes and cooking tips to connect its large fan base.

It’s such a simple concept, that it can be difficult to enact. But, if you can manage to think of that simple idea and break into a real, transcendental, traditional relationship (like paying friends with pizza and beer for helping you move; or exchanging recipes among friends and family), one can create a social currency for its brand.

Have you ever used the concept of social currency for a client or campaign? We’d love to hear your thoughts!

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Clairemont Welcomes UNC Intern with Variety of Previous PR Internships

Josephine ButlerBlog, Professional Development, Public Relations, Raleigh PR Agency, The Clairemont Team, , , , , , , , , , 1 Comment on Clairemont Welcomes UNC Intern with Variety of Previous PR Internships

Meet Callie Henson, joining us from the beautiful campus of the University of North Carolina at Chapel Hill where she is studying PR. While we’d really like to tell you more, we don’t want to steal her thunder! We hope you enjoy hearing about where she was before she started her internship here at a Raleigh PR agency.

Say hello to Callie Henson, our newest intern!

When I came to UNC, I knew I wanted to study in the School of Journalism and Mass Communication. The field has always interested me, and after my first public relations course, I knew this was the profession for me.

Now that I am a senior at UNC and a profession in the real world awaits, I’ve realized it is my different experiences in PR that will help me stand out in the crowd of recent graduates. From interning at local North Carolina agencies (including my internship right here at a Raleigh public relations agency!) to chairing the public relations and outreach committee of UNC’s student government, I feel like I am gaining a wide variety of experience while I am still in school. My past summer interning in New York City especially opened up my eyes to the possibilities in PR.

Every single day during my internship in NYC, I learned something new and usually witnessed a supervisor or two learning a new skill or concept, as well. From strategy for new business pitches to audience profile research, there is always something new to discover.

I love how in PR you can work for so many different kinds of clients. Every company needs good publicity, and the opportunities are endless. I love how when starting a new internship I get to not only learn more about different public relations practices, but I also get to learn more about different professions around the world.

I want to continue to learn as much as I can before I graduate and be ready to be thrown any assignment or into any situation, and thrive. I’m going to continue to ask questions, continue to network and make connections, continue to be curious and continue to volunteer for any and all tasks. What I have learned from my internships in PR is to never let an opportunity pass – you never know where it could take you!

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What does a PR Agency Do? Case Study for Real Estate PR

Josephine ButlerAwards, Blog, Case Studies, Marketing, Public Relations, , , , , , ,

People commonly ask us what a PR agency does. We thought the best way to answer that question would be to share case studies from our work that was recently recognized at the North Carolina chapter of the Public Relations Society of America’s (NCPRSA) InSpire Awards. Clairemont won 14 InSpire Awards, and we hope that this “Award Winning Wednesday” blog series will inspire you, too!

EMS station dedication ceremony

Client: LStar Management

Situation Analysis: When the original developer of Edenmoor went bankrupt, it left behind an unfinished master-planned community. With 68 families living there, but no developer to finish the construction or maintain what had been built, roads began to collapse, the clubhouse was vandalized and residents grew concerned about the increasing safety hazards.

The demise of Edenmoor was widely reported in local media. The extent of the negative coverage was reason for concern when new developer, LStar Management, purchased the community. Could LStar overcome the stigmas associated with the neighborhood brought on by its predecessor, convince media that the company had the expertise and financial backing to turn around this failed community and attract builders to start constructing homes again? With the new ownership going into effect in October, LStar turned to Clairemont for help in securing neutral to positive media coverage and improving the perception of the community by the end of the year, allowing for less than three months to make progress.

Objectives: Based on extensive primary and secondary research and a timeframe of less than three months, our objectives were very straightforward, as follows:

  1. Build an arsenal of communications materials prior to the property acquisition announcement.
  2. Secure at least five neutral or positive news articles by year’s end.
  3. Establish a social media presence prior to a mid-December ribbon-cutting ceremony.
  4. Recruit 10 homebuilders interested in buying and building on lots in the community.

Execution:

Communications Materials: Clairemont conducted a messaging session with the community development team in order to devise a message board to guide all communications. We also crafted a fact sheet, a Q&A document and backgrounders, as well as event and pitch-specific media kits.

Acquisition Closing Announcement: While there had been media speculation about LStar’s acquisition of Edenmoor, Clairemont advised LStar to wait until the deal closed before publicly disclosing details. Skeptical about how reporters might respond given the negative coverage we uncovered during the media audit, our pitches directly addressed their previously reported concerns. Our goal was to receive neutral and unbiased coverage. We were pleasantly surprised at the reporters’ positive reactions. Headlines told the story of the community getting a “facelift” and a “second chance” from the new owners. Our client’s favorite story referred to LStar as the white horse.

EMS Dedication + Name Change: Following on the success of our first announcement, six weeks later Clairemont helped LStar host a ribbon cutting and dedication ceremony for a new EMS station that the developer donated to the county. Once at the event, residents and media were surprised with even more news, as we unveiled the new name, Walnut Creek, and brand identity to go along with all of the improvements being made in the community. The response was overwhelmingly positive with media coverage continuing along with a transformation and renewal theme, and LStar receiving accolades at the event from residents, county officials and media for the impressive amount of progress it had made in improving the community in a short period of time.

Social Media: In order to keep residents, potential homebuyers, builders, real estate brokers and media informed about Walnut Creek, Clairemont established a Walnut Creek Facebook page and Twitter feed. We devised a blog strategy and editorial calendar, to start in 2012.

Evaluation:

Our results directly correlate to our objectives, as follows:

1. Build an arsenal of communications materials prior to the property acquisition announcement.

  • Clairemont created key messages, a fact sheet, backgrounders and other materials to support LStar, delivered on time prior to the closing announcement.

2. Secure at least five neutral or positive news articles by year’s end.

  • Clairemont secured 14 positive news stories between Oct. 31 and the end of 2011. By issuing our media releases on BusinessWire, the two announcements also received 1,272 online views.

3. Establish a social media presence prior to a mid-December ribbon-cutting ceremony.

  • Per our client-approved timeline, Clairemont set up and launched Facebook and Twitter for Walnut Creek in conjunction with the event.  A new blog was launched in January.

4. Recruit 10 homebuilders interested in buying and building on lots in the community.

  • As a result of the positive news coverage, LStar has been contacted by several builders interested in constructing new homes in Walnut Creek. One builder has already started construction, and 14 more are undergoing LStar’s stringent homebuilder application process.

LStar recognizes that the first three months of community and public interaction under its new ownership were critical to its rebranding and reputation management efforts and attribute the early success to Clairemont. As a result, Clairemont has been retained as the agency of record for Walnut Creek in 2012.

What did you think of this public relations case study? Was it helpful? We’re here to answer any questions you may have!

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How to Write Convincing Calls-to-Action Copy

Josephine ButlerBlog, Marketing, Public Relations, , , , , , , , , , , , ,

Like we’ve mentioned before, one of the ways that Clairemont team members work on professional development is by reading. We’re constantly seeking the latest and greatest when it comes to social media and public relations. Without further ado, here’s a review of our most recent find: an e-book from Hubspot entitled, “Mastering the Design and Copy of Calls-to-Action.”

When it comes to click-through rates, lead conversions and sales, good writing practices are important. Public relations professionals must master the art of calls-to-action (CTAs), a website’s request for a visitor to take action (think of the copy that precedes a “Like us”).

While we’d really love to write the copy for you (seriously, contact us!), we’d also like to share a few tips on how to write your own compelling CTAs. They are:

  • Start with subjects and verbs. It helps readers to quickly understand the meaning of the sentence and what you’re asking them to do. Never forget to include a verb – if you do, you aren’t prompting any action!
  • Include numbers. This way, you can be specific about what you’re offering. Research proves that CTAs with numerical data have high view rates.
  • Use adverbs sparingly. They have no fixed position in a sentence and are the part of speech that gets the fewest number of shares on Twitter.
  • Keep your CTA between 90-150 characters. In true Twitter fashion, your CTAs should also stay within the 140-character limit. It’s always better to be short, concise and to the point!
  • Stay away from technical lingo. If you had to look it up, your reader probably will have to do the same. Instead, use words like “insights,” “analysis,” “answers,” etc. These words suggest that your content can help improve your reader in some way.
  • Be specific. Instead of the vague “click here” or “submit” button, try being more upfront about what it is that you want your reader to do (i.e. “browse,” “compare,” or “grab”).

We hope you found these tips helpful. Stay tuned as we continue to share more best practices in the weeks to come. In the meantime, be sure to share your questions and comments. We’d love to help!

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