Skip to content

615-294-1886

d@clairemontcommunications.com

Clairemont Communications

Clairemont Communications

  • About Us
  • Awards
  • Blog
  • Our Work
  • Services
  • Contact Us
  • About Us
  • Awards
  • Blog
  • Our Work
  • Services
  • Contact Us

Category: Blog

From Shoe Blow Out to Custom Knockouts

From Shoe Blow Out to Custom Knockouts

March 26, 2019January 31, 2023 Clairemont InternBlog, Public Relations, Raleigh PR Agencyclairemont intern, Crisis Communications, Raleigh PR Agency, SportsPR

All it took was less than a minute of the most anticipated college basketball game of the season. Ticket prices hovered just below those of the Super Bowl LIII, and celebrities from around the country had flown to North Carolina to watch what many sports fans call one of the greatest rivalries of all times, the University of North Carolina Tar Heels versus the Duke Blue Devils.

This year’s game had an even higher percentage of viewers than normal. Duke’s Forward Zion Williamson, the likely number one pick in the 2019 NBA draft and arguably the biggest basketball powerhouse since young LeBron James, had developed an enormous following. It was 30 seconds into the game at Cameron Indoor Stadium when Williamson jumped down and planted his feet. Jaws dropped as Williamson tore entirely through his left Nike shoe, leaving him flat on the floor with a minor knee injury. Far from a tiny rip or hole in the shoe, the sole was completely ripped.

Within hours, Nike found themselves trending on social media. Viral videos of former President Barack Obama (who sat courtside at the game) saying, “His shoe broke!” took the internet by storm, and close-up pictures of Williamson’s destroyed Nike PG 2.5’s were the front-page story for countless sports outlets.

Nike Works to Dissolve Crisis

One of the hardest parts of crisis management is the inability to predict when a crisis (big or small) will happen. Unfortunately for Nike, this shoe fiasco hit during the most-watched game of the regular season, with 4.34 million viewers on ESPN.

Nike, however, pulled out all of the stops to diffuse the crisis. Immediately after the incident, the company released an official statement acknowledging the broken shoe and identifying the actions it was taking.

“We are obviously concerned and want to wish Zion a speedy recovery. The quality and performance of our products are of utmost importance. While this is an isolated occurrence, we are working to identify the issue.”

When Nike stocks dropped by more than 1 percent the following Thursday morning, Nike decided to go the extra mile. That same day, the company sent a team of upper-level employees to Durham to meet with Zion Williamson and his coach Mike Krzyzewski to figure out what had gone wrong. Following their meeting in Durham, the team then flew across the globe to China. They personally oversaw the construction of a more durable and resilient shoe for Williamson.

The priority treatment didn’t stop there. Within the same week, the Nike team returned to Durham with a variety of shoe alternatives for Williamson. Nike wanted to ensure the same incident wouldn’t happen again and that Williamson would be ready for his anticipated and suspenseful return to the court in the ACC Tournament against Syracuse.

Williamson didn’t disappoint. His return following the shoe fiasco was a basketball game filled with one-armed dunks and electrifying energy that led Duke to a quarterfinals victory. After the game, Williamson raved about his custom knockout pair of Nike Kyrie 4’s to reporters, giving an enthusiastic thanks to Nike and the steps they had taken for him.

Nike’s Next Steps

While not every company can afford to fly around the world to appease a client, public relations professionals can still take a note out of Nike’s crisis management handbook. Nike was thorough and strategic in its crisis management. Since Zion Williamson is one of the most popular players in the country, it reflected highly on Nike that the team took the time to oversee the production of a custom shoe, reinforcing the idea that even a corporate powerhouse believes in a personal touch and quality care. Nike didn’t try to deny its responsibility in the crisis. Instead, they owned up to the isolated incident and went above and beyond to ensure Williamson and devoted fans were satisfied.

Nike’s actions are also a great look for a future endorsement deal with prodigy Williamson, who will be signing a contract with one lucky shoe company once he goes pro later this year.

Want to learn more about how social media can be detrimental during a crisis? Check out our blog post on Social Media in Crisis.

Written by Alex Davis-Isaac, a senior at UNC-Chapel Hill.

Read More
Fire, Fire! TV News Fans Campaign Flames

Fire, Fire! TV News Fans Campaign Flames

March 22, 2019January 31, 2023 Cherith AndesBlog, Clairemont Client News, Public Relationsfirefighter public relations, media relations, NCAFC, nonprofit public relations, TV news stories

We’ve found that where there’s smoke, there’s fire … and a good news story!

Clairemont Communications has the privilege of working with the North Carolina Association of Fire Chiefs (NCAFC) and the International Association of Fire Chiefs (IAFC) on a critical recruitment campaign.

In North Carolina, nearly 70 percent of all firefighters are volunteers, a number that is plummeting by 12 percent annually. With the continuation of this steady decrease, within a few short years, no firefighters will be available to answer the 911 calls from our community.

The NCAFC’s intensive two-year campaign strives to recruit new volunteers across 15 at-risk counties in North Carolina. And at Clairemont, one of the cool things we get to do is share the story of these brave heroes far and wide. In January, February and early March of 2019 alone, we were thrilled (jazzed, top of the WORLD, banana-grams excited!) to secure sixteen news stories for this cause across North Carolina.

Located in Charlotte, WBTV Channel 3 News recently covered an eight-minute in-depth segment, revealing the stories of local firefighters, the critical need and the unexpected joys of what it means to be a volunteer in North Carolina.


At Clairemont, we believe in working with clients we love — and we feel all the love for these incredible men and women who serve our community through their local fire departments. We’re honored to share their tales.

Couples volunteer together; families volunteer together. Teens volunteer through the fire departments’ cadet programs. And stations offer a plethora of roles, from a traditional operational firefighter to an event planner or digital designer.

Interested? Yup, us too. Visit www.volunteerfirenc.org to learn about joining the local fire department.

Cover photo from WBTV.com.

Read More
Go Green for                             St. Patrick’s Day

Go Green for St. Patrick’s Day

March 11, 2019January 31, 2023 Clairemont InternBlog, Public Relations, Sustainabilityenvironment, green community, green ideas, green living, Sustainability

St. Patrick’s Day is just around the corner, and with it comes a cavalcade of parades, floats, shamrocks and people bedecked in green hats to celebrate.

At Clairemont, we love to celebrate in every shade of green while we search for the gold at the end of the rainbow. But we also use the occasion to reconnect with a different “green” side — the kind that decreases our footprint on the planet while bolstering a sustainable legacy.

Why Go Green? (From a PR Viewpoint)

As the impact on our environment is increasingly felt, corporate social responsibility (CSR) is taking on a deeper hue of green. Companies have redefined their CSR policies to prioritize sustainability, which until a few years ago was considered by many simply a “nice to have,” feel-good factor.

Authentic CSR efforts can support innovation, boost cost savings and increase brand differentiation as well as build authentic, transparent bonds with fans. As Freya Williams states in her book “Green Giants,” some of the most respected billion-dollar companies have achieved success from a business plan built on sustainability and social good. For example, Briar Chapel and Wendell Falls, two Clairemont Communications clients, were founded on principles of sustainability — from the initial land plan to the green-built homes. The foundational positioning and commitment to a long-term legacy, coupled with quality lifestyles and homes, have helped position these master-planned communities as the top-selling areas in the Triangle. Companies from all sectors have been integrating an authentic wider purpose into their brand which, in turn, supports an enriched relationship with their audiences and, on occasion, long-term profitability

Whether a small business, a large corporation or just you, there’s no better (or more color-appropriate) time to consider your sustainability commitment than St. Patricks Day. For fun, we gathered easy tips on how to celebrate your Irish side in the greenest of ways.

Here are four easy ways to encourage your business with a few green practices:

1. Make it Fun

Add a little extra encouragement for employees to go green by implementing an office challenge. Give “points” to those that walk, bike (or scoot!) to work, participate in a carpool, abandon the elevator for stairs and cut down on their printing. Each week, reward the employee with the most points with a treat such as a gift card to their favorite coffee shop or lunch on the company. Incentives work, and if the office is consistent about hosting and promoting the challenge throughout the year, these employee efforts – no matter how small – have the chance to become real habits which can make a big difference over time.

2. Flex Your Green Thumb

Encourage employees to bring in a desk plant. Not only is the greenery appealing to the eye, but it will purify the air and liven things up a bit around the office. Plus, it’s fun to watch something that you’re responsible for grow. There are many plants that thrive indoors easily, needing little to no care. Have even more space? How about grow some window tomatoes (yes, inside) or plant a small garden of herbs (even if only for the smell)? Have some outdoor space? Get crazy and plant a whole bed of seasonal veggies, which is sure to get a cluster of people involved. A bonus: offer up those “points” to those that help care for the garden.

3. Walk the Walk

It’s very important that owners, managers and senior staff set the example for the rest of the company. Make sure company-wide policies are in place that cover the basics, like keeping the thermostat at a certain temperature, initiating a recycling program, going paperless and turning off the lights when employees leave their offices.

4. Go Local

Try to find local suppliers to cut down on transportation time and greenhouse gas emissions, and ultimately help your community. Browse business directories, attend small business meetups in your area and, if need be, ask your local officials for help.

To learn more about our CEO’s journey in launching Clairemont Communications as an agency that is sustainbly aware, read our blog “Doing Our Best at Doing our Part.”

Written by Clairemont Intern Ru Wolle, a senior at NCSU.
Photos from Canva

Read More
Lost in Translation: The Greatest Hits

Lost in Translation: The Greatest Hits

March 11, 2019January 31, 2023 Clairemont InternBlog, Marketing, Public Relations#ClairemontIntern, #publicrelations, #PublicRelationsLessons, #TranslationBlunders, communication

In 2009, HSBC Bank was ready to unveil its new “Assume Nothing” U.S. campaign overseas. The perfect slogan had been chosen, and all the campaign materials were prepped. It wasn’t until after it launched its campaign that HSBC realized it had missed one of the most crucial steps for any global campaign …

… Communication. HSBC had not considered the language differences when taking its “Assume Nothing” campaign abroad. While this tagline was strategic in the United States, the translation in many foreign countries meant “do nothing,” which had the opposite effect that HSBC desired. After the campaign backfired, the bank spent almost $10 million to re-brand and play it safe with the modified tagline, “The world’s private bank,” (a little harder to misinterpret).

person holding pens and papers

Language and word translation differences across the globe are easy to overlook yet key to consider when taking a campaign abroad. Forgetting to do your research (or lacking knowledge about the chosen country for your next campaign) could leave you with a full-blown PR crisis on your hands.

A Pregnancy Preventing Pen

The Parker pens translation blunder is one of my personal favorites. Who knew such a product existed! When Parker first entered the Latin American market and introduced its product, the pen advertisements were supposed to read: “It won’t leak in your pocket and embarrass you.” However, the company had mistakenly used the Spanish word “embarazar,” thinking it meant “to embarrass.” In reality, “embarazar” is the Spanish verb for pregnant. The translated slogan, “It won’t leak in your pocket and make you pregnant,” most definitely caught the attention of locals, but not the attention that the Parker brand had been seeking.

two black and blue click pens on white book page

Taking ‘Naked Leather’ a Little Too Literally

Another famous translation blunder occurred in Mexico in 1987. Braniff Airlines unveiled its luxurious leather seats with the slogan, “Fly in leather.” Even though the Spanish translation “Vuela en Cuero,” was technically correct, it was almost identical to the phrase “en cueros” which means “naked.” When listeners heard the ad on the television or radio, they often heard “fly naked.” We can only imagine the kind of customers that jumped to book tickets for Braniff were not the ones the airline had in mind.

For every large corporation that’s made a translation blunder, there are countless examples of small businesses that have made the same mistakes.

airplane on sky during golden hour

Potatoes Find Newfound Fame

Rumor has it that when Pope John Paul II visited Miami in 1987, t-shirts were designed to say “I saw the Pope” in Spanish for locals and tourists alike. Instead of using “el Papa” (“the Pope”), a t-shirt manufacturer mistakenly substituted it for “la Papa” (‘the potato”). Somewhere in the creation of this t-shirt idea, the concept of the Spanish gender pronoun was forgotten. While the potato industry surely saw this as a bonus, we can only imagine the Pope’s reaction to the potato connotation.

Translation critiques and language understanding are must-dos for a global campaign, but it is not always about the literal translations. Making sure your team is knowledgeable on the cultural differences around the world is also crucial.

It’s a Bird, It’s a Plane, It’s a … Peach?

One of Procter & Gamble’s biggest advertising uh-oh’s occurred in the late 1900s when the firm introduced its Pampers brand in Japan. The company used an advertisement that had resonated well with U.S. customers: an animated stork delivering Pampers diapers to a happy home.

Unfortunately, the cute commercial didn’t even come close to hitting its mark with Japanese consumers. They were confused as to why a bird was delivering diapers. Unlike Western folklore, storks are not supposed to deliver babies in Japan. If more research had been done, Procter & Gamble would’ve discovered that a 14th century fable in Japan reads that babies arrive in giant peaches, floating peacefully along rivers and streams to deserving parents. Move aside storks; peaches are in!

Time and time again, a simple lack of proper translation and research have left companies with an easily avoidable crisis. The stories are laughable years later, but doing your research could prevent you from being the next public relations professional that forgets to check the meaning of “embarazar” in Spanish.

What are your favorite translation blunders? Tell us here.

Written by Alex Davis-Isaac, a senior at UNC-Chapel Hill.

Read More
7 Insta Accounts You Can’t Miss

7 Insta Accounts You Can’t Miss

March 7, 2019January 31, 2023 Cherith AndesBlog, Social Media + Influencer Engagement, The Clairemont Teamdesign instragram, fashion instagram, inspiration, Inspiring Instagram, Instagram accounts to follow, social media marketing, travel instagram

The hues of a local mural. The strains of a blues artist in a music bar. Heck, even the copy on the back of a cereal box.

At Clairemont, we find inspiration in the darnedest of places. Lately, we’ve been lovin’ scrolling through our Instagram to uncover new ideas and helpful tidbits.

Looking for a few life hacks? A pick-me-up? Our team shared a few of its favorite folks to follow. Open the ‘Gram and check out these accounts!

Kelli Recommends: @EmilySchuman
For: Lifestyle, Beauty

Emily is founder of Cupcakes and Cashmere. I love her style, her tips and the fun activities she does with her girlfriends and family. She also has a great beauty routine (skincare and makeup), and I’m a huge beauty fan. So I often end up trying a ton of products she recommends — with great success. I’ve been a follower of her blog for seven years now, and her content just keeps getting better and better. 

Tracy Recommends: @Fashion_Jackson
For: Fashion

I love her style, and you can link directly to what she is wearing and purchase. #EASYSHOPPING, people.

Ru Recommends: @Nnekaj
For: Travel

My favorite personality on Instagram I absolutely adore is Nneka Julia. She’s a travel blogger who specifically chooses culturally rich destinations, ones that many have ignored. Not only will her photos make you antsy to pack your suitcase, but she also has a podcast called “Passing Through” that shares her revelations and wisdom collected through travel, conversation and self-education. Each episode is dedicated to a city she has explored, giving you insider tips and opinions. Her wisdom is beyond her years!

Cherith Recommends: @OakCityKitty
For: A Little ‘Tude

Meet Tucker, the mascot of downtown Raleigh and possibly the world’s driest pessimist. He keeps a first-person running commentary of life in the heart of the Oak City, peppered with his disdain of dogs, love of food and aspirations to be governor. You need this laugh today; I promise you won’t be sorry.

Alex Recommends: @HumansofNY
For: Life Inspiration

As a passionate people person and New York City enthusiast, I love connecting with stories of strangers from all over the world. You can find empathy, validation and a connection with a stranger all from a single Instagram post — that’s pretty inspiring to me! 

Dana Recommends: @Cottage_a_Day
For: Design

… because it feeds my visual house hunting hunger and is way cheaper than actual house hunting.

Dana Also Recommends: @SouthoftheBully
For: Your Cuteness Fix

… because, well, dogs.

We’re always looking for other inspiring accounts. Visit us on Instagram at @ClairemontCommunications, and tell us who we should follow next!

Read More

Posts navigation

Older posts
Newer posts

Categories

  • APR
  • Awards
  • Blog
  • Case Studies
  • Clairemont Client News
  • Copy Cat
  • Counselors Academy
  • Entry-Level PR Job
  • Fashion
  • Free Advice
  • Furniture PR
  • Hiring a PR Firm
  • In Our Community
  • Inspirational
  • Internal Communications
  • Marketing
  • Oh Momma Monday
  • On the Record
  • Our Work
  • Owning a Business
  • Photo of the Week
  • PR People
  • Professional Development
  • Public Relations
  • Raleigh PR Agency
  • Real Estate PR
  • Restaurant PR + Hospitality PR
  • Social Media + Influencer Engagement
  • Starting a business
  • Sustainability
  • The Clairemont Team
  • Travel
  • Trends
  • Wonderfully Random

clairemontcommunications

Have you heard about Meta’s newest social media pl Have you heard about Meta’s newest social media platform? It’s called Threads, and it’s being referred to as “the new Twitter.” Read everything you need to know about Threads in our latest blog post - link in bio!
SNEAK PEEK! @dellthepig landed at @wendellfallsnc SNEAK PEEK! @dellthepig landed at @wendellfallsnc (client) today, and rumor has it that @blah2voila has already been hamming it up with Dell! We know you want a selfie with Dell to post on Pigstagram, too!
We are proud to represent Raleigh as a member of P We are proud to represent Raleigh as a member of Public Relations Consultants Group, allowing us to offer clients expertise and support across the country! Clairemont founder, Dana Phelps aka @blah2voila, recently attended the PRCG conference in Oklahoma City.
2022 has been a fantastic year for Clairemont Comm 2022 has been a fantastic year for Clairemont Communications! Visit our blog for the full 2022 year in review!
As communications professionals, we wear a variety As communications professionals, we wear a variety of hats to meet our clients’ needs.
 
We’re writers, social media managers, photographers, marketers, editors, content creators- the list goes on and on.
 
Check out our recent blog post to learn what @olivia.noles , account coordinator here at Clairemont, does on a weekly and monthly basis.
#communicationsagency #communicationsmajor #pragencylife #pragency #raleighpr
This Friday, Clairemont’s Dana Phelps, @blah2voila This Friday, Clairemont’s Dana Phelps, @blah2voila , will be speaking at the 2022 @nc_prsa Strategic Communication & MarCom Conference! Phelps is a repeat presenter at this annual conference, and this year she is leading a session called Growing from Communication Technician to Strategic Counselor during which she will share three of her coined concepts: knowcasting, morecasting and collabolighthing. Visit our blog for the link to register for the conference!
@clairemontcommunications and @yellowdogcreative g @clairemontcommunications and @yellowdogcreative go together like the bacon and eggs! And speaking of bacon and eggs, have you been to @therainbowluncheonette yet? YUM!
Later this year, Clairemont client @wendellfallsnc Later this year, Clairemont client @wendellfallsnc, a master-planned community just 15 miles from downtown Raleigh, will welcome @parksideraleigh, a Raleigh-favorite restaurant known for its fresh, made-from-scratch dishes, to the community!
 
Visit our blog to see the @trianglebizjrnl coverage and read the full feature in the TBJ to learn more about Parkside.
“What exactly does a PR Agency do?” Because we get “What exactly does a PR Agency do?” Because we get this question often, we have a series on our blog where we dive into our recent projects to give you a look at what a PR Agency really does.
 
For example, a statewide resource for small businesses recently hired Clairemont to devise an executive visibility campaign to help position the organization and its director as the leading small business resource in North Carolina.
 
Head to our blog to read what exactly an executive visibility campaign entails and to learn more about our services!
So you say it’s National Coffee Day? We say let us So you say it’s National Coffee Day? We say let us tell you about our new favorite @drink321coffee ! If you are in Raleigh, go see Paul, the other Paul, Emma  or whichever smiling faces are working today. We LOVE this place and the coffee! ❤️❤️❤️
Our client @wendellfallsnc, one of the largest mas Our client @wendellfallsnc, one of the largest master-planned communities in the Triangle, closed on its first age-eligible rental community plan, Arden at Wendell Falls, that will offer 140 open-concept units and exclusive onsite amenities!
 
Visit our blog to see the @trianglebizjrnl coverage and read the full feature in the TBJ to learn more about Arden at Wendell Falls.
Staying in Raleigh this Labor Day weekend? Stop by Staying in Raleigh this Labor Day weekend? Stop by client @vitaviteraleigh for good snacks and great wine!🍷 Both locations are open normal hours Friday-Sunday and closed on Monday.
You never know who might be hanging out at The Cla You never know who might be hanging out at The Clairemont House. Thanks to @yellowdogcreative for helping save this buddy. Notice that we speak lizard. Or skink. Or gecko or whatever he is. Or maybe it’s the extra caffeine before our client presentation.
Yep, our town is pretty cool. #raleigh Yep, our town is pretty cool. #raleigh
Who wants to have a Friday afternoon porch meeting Who wants to have a Friday afternoon porch meeting?
Congrats to our new neighbor on Bloodworth Street Congrats to our new neighbor on Bloodworth Street South @raleighwineshop ! @blah2voila was there today representing Clairemont at the grand opening festivities and enjoying the @grandchamphospitality sandwich pop up. Yum! 🍷🥪
It’s National Volunteer Month, and volunteers are It’s National Volunteer Month, and volunteers are needed more than ever! Many organizations with scarce resources rely on volunteers and would not exist without them. Visit our recent blog post to read about the organizations Clairemont has supported and how you can make a difference in your community!
Authenticity is trending, and research shows that Authenticity is trending, and research shows that consumers are 2.4 times more likely to view user-generated content as authentic. Read our recent blog post to learn about UGC, how it can benefit your brand and how to use it in your marketing strategy.
From social values to behavior patterns, COVID-19 From social values to behavior patterns, COVID-19 has left an impact on every sector of life, including marketing. Read our blog on marketing in a post-COVID world to learn how things have changed and how that should impact your business strategy.
We are so excited to share that Clairemont earned We are so excited to share that Clairemont earned eight awards, five gold🥇and three silver🥈, at this year's Sir Walter Raleigh Awards hosted by the Raleigh Public Relations Society!🎉 We are beyond grateful to work with so many amazing partners, clients and industry friends!
Follow on Instagram
  • 2023
  • 2022
  • 2021
  • 2020
  • 2019
  • 2018
  • 2017
  • 2016
  • 2015
  • 2014
  • 2013
  • 2012
  • 2011
  • 2010
Proudly powered by WordPress | Theme: realy-store by inverstheme.
Cleantalk Pixel