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Tag: entry-level PR position

My First 30 Days at a Raleigh PR Agency: Day 16

June 20, 2012January 31, 2023 Margot HorganBlog, Entry-Level PR Job, Raleigh PR Agency, Social Media + Influencer Engagemententry-level PR job, entry-level PR position, LinkedIn, Marketing, PR Agency, Raleigh PR Agency, Raleigh Public Relations Agency

While I was fortunate enough to land a job at a Raleigh PR agency prior to graduation, many of my friends and classmates are still searching for full-time employment. The job market is tough right now, and job openings don’t necessarily match up with the timing of graduation.

www.hubspot.com

With so many recent graduates unemployed, looking for jobs is extremely competitive. So, what can you do to make yourself stand out from the crowd? According to my Hubspot e-book, Learning LinkedIn from the Experts, “LinkedIn is one of the most powerful resources online to market yourself.”

Whether you are trying to become more influential in your industry, get more leads or clients, build your brand, drive traffic to your website or find your dream job, LinkedIn is one the most influential tools you can use. Here are just some of Hubspot’s top tips on how to use LinkedIn to market yourself.

1. Give before asking for favors. One of the best ways to give back to others on LinkedIn is by making recommendations. The more you recommend others, the more they will want to be helpful in return, especially if you weren’t asking for a favor. Introducing two connections you think would benefit from each other is another great way to give back.

2. Connect with everyone. Don’t limit yourself to only having a “small trusted network.” You never know where an opportunity will come from, so don’t limit your connections. Add a link to your LinkedIn profile to your email signature, business cards and other social networking profiles to encourage people to connect with you.

3. Use advanced applications to promote your own content. Add advanced applications to create a full profile that showcases your abilities. If you wrote a book, add the Amazon application to display a picture of your book and a link that takes anyone interested directly to the Amazon page selling it. Or, add the WordPress application to your profile to link your connections directly to your blog.

LinkedIn is a powerful asset for building a strong professional presence and standing out from the crowd. But, just having a LinkedIn account isn’t enough. Staying active on the site and employing some of the suggestions listed above is essential. Does anyone else have any tips on how to improve your LinkedIn profile? I’m going to take one of Hubspot’s suggestions and start adding my personal LinkedIn link to my different sites. You can connect with me here at: http://www.linkedin.com/in/margothorgan.

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My First 30 Days at a Raleigh PR Agency: Days 14 and 15

June 19, 2012January 31, 2023 Margot HorganBlog, Entry-Level PR Job, Social Media + Influencer EngagementCustomer Service, entry-level PR job, entry-level PR position, Raleigh PR Agency, Raleigh Public Relations Agency, Social Media1 Comment on My First 30 Days at a Raleigh PR Agency: Days 14 and 15

Working with B2C clients often means working with actual customers to resolve customer service issues. This can be a difficult situation, but in the long run, working through an issue with a customer can not only fix the problem — it can make that individual an advocate for your brand.

With the advent of more and more businesses on social media, tools like Facebook, Twitter, Yelp and many others have created just another medium where businesses have the ability to interact with their customers and confront customer service issues.

When businesses respond to issues, listen to their customers and genuinely want to make a great experience for them, social media can be a huge asset. But, for companies like Netflix (we all remember the debacle of summer/fall 2011), social media can be a nightmare if you misuse it and refuse to listen to complaints.

Customers lashed out at Netflix on Facebook when the company announced it would be separating its services.

Delivering great customer service doesn’t have to be a nightmare, though. Brands like Nordstrom have built their empire on doing just that – providing unparalleled customer service. It makes customers happy, and, in turn, creates loyal repeat customers who advocate for the brand.

According to Tony Hsieh, CEO of Zappos, providing great customer service means he doesn’t have to spend as much money on marketing and advertising – his happy customers are his marketing (just ask Dana!). In his book, Delivering Happiness: A Path to Profits, Passion and Purpose, Hsieh writes about his journey to discovering that customer service should be the foundation for any successful brand. (If you haven’t read his book, I would highly suggest it! It is my favorite nonfiction read.)

http://www.deliveringhappiness.com/

Just from examining the examples above, one could make the argument that customer service is a quality that could propel a brand forward (i.e., Nordstrom and Zappos), or severely damage it (Netflix). Knowing how to listen to complaints and work with customers, especially with the help of social media, is a tremendous opportunity for businesses, and one that should not be overlooked.

What are your opinions on this? Has anyone encountered any great customer service that has made you a lifetime customer?

 

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My First 30 Days at a Raleigh PR Agency: Day 12

June 14, 2012January 31, 2023 Margot HorganBlog, Entry-Level PR Job, Professional DevelopmentAP style, copywriting, entry-level PR job, entry-level PR position, Public Relations, Raleigh PR Agency, Raleigh Public Relations Agency, writing skills

Working in public relations is a lot more than planning events or helping a celebrity or corporation recover from a public blunder. Yes, event planning and crisis communications are very important skills for public relations professionals, but the most fundamental, absolutely necessary, hire-or-fire skill is something a little less glamorous – great writing. Whether it’s a tweet, blog, press release or annual report, clear and concise writing is one of the most important weapons a PR practitioner can have in his or her arsenal.

2012 AP Stylebook — the #1 resource for all things style and grammar!

The difference between good writing and bad writing is a press release that gets primetime media coverage verses a release that gets ignored because of its weak lead; it’s the difference between an attention-grabbing tweet that is shared and retweeted, boosting a company’s ROI and SEO, compared to a tweet that is too long or boring to get noticed; it’s the difference between a strong, convincing, informative brochure or fact sheet that can inspire publics to act and change their behaviors, compared to a ready-to-use piece that inspires nothing and no one. But, most importantly, it’s the difference between the ability to generate results for the client or to not.

At Clairemont, the importance of writing is stressed on a continual basis, and nearly all of my daily tasks are centered on writing in one way or another. A number of my assignments are creative writing projects, and this past week, I’ve been working on writing copy for a furniture client’s new collections. While the style of writing is certainly different than that of a press release, it still comes down to the same concept of aiming to create results. For furniture copy, this means exuding the feeling and style of the collection or piece. It is about making a customer feel the sophistication of the product. Furniture copy is not just a description – it’s a feeling.

Writing furniture copy isn’t always the easiest, though. It takes time to perfect and to know how to write in the client’s style. For me, the biggest help is to sit down with Josie and walk through the editing process with her. Instead of just passing my copy on to her to edit, she will sit down with me and show me exactly what she is looking for and how to make those edits. This way, I can see the mistakes or style issues in my writing and address them in future assignments.

Does anyone else have any other writing or editing tips? We are always looking for ways to improve because it is such an important skill!

 

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My First 30 Days at a Raleigh PR Agency: Day 11

June 13, 2012January 31, 2023 Margot HorganBlog, Entry-Level PR Job, Marketingentry-level PR job, entry-level PR position, PR Agency, Public Relations, Raleigh PR Agency, Twitter, Twitter for businesses

If you remember my blog from day four on the job, I recently put together several e-books for professional development. This week, Dana has assigned each of us a different one of these books, and I have been reading a Hubspot manual about how to attract customers with Twitter. I’m familiar with recreational Twitter use, but it’s not my favorite social media platform, so I have never really taken it upon myself to do more research into how to use Twitter for business purposes (beyond the basics). 6 Steps to Optimize Twitter for Search was one of the chapters that really appealed to me, and I’ve shared some of the tips below:

Make Twitter pay off for your company with these tips from Hubspot

1. Make Twitter handles spam-free. To ensure that your Twitter page is one of the top hits on Google, Bing or any other search engine, try to avoid using numbers in your user name. Since many spammers’ Twitter handles include numbers (e.g., @Name456781), when Google’s algorithm scans links on Twitter, it often disregards such usernames because it cannot differentiate what is a legitimate username and what is spam.

2. Include keywords in your bio. With only 160 characters to create a valuable Twitter bio, don’t waste space with too many industry keywords. Instead, reflect your business in an accurate and meaningful way that will help improve your search visibility. Also, since search engines often display Twitter bios in the links’ description on the results page, make sure you bio is attention grabbing!

3. Build your reach. Simple concept, but apparently overlooked by many. According to Google and Bing, both of their algorithms check the authority of every user tweeting, so make sure to gain a following for better SEO.

4. Create a special subset of keywords. Make a list of keywords or phrases that your business attempts to rank in search engines. For instance, key phrases Clairemont would want to rank for include “Public Relations” or “Raleigh PR agency.” Shorten longer key phrases and pick a smaller subset of keywords for Twitter. Then, use theses phrases regularly in your tweets to boost SEO.

5. Keep tweet lengths in the retweet safe zone. To ensure that your SEO keywords and phrases are not deleted when another user shares your tweets, give your tweets about 10-20 characters of wiggle room. This keeps those keywords safe from being deleted when ”RT @username” is added to the shared tweet. Plus, data indicates that 120-130 character tweets have the highest click-through rates.

6. Create your own inbound links. Lastly, make your content interesting enough that other influencers on Twitter will retweet it. Both Google and Bing take the value of Twitter authority figures and correlate it with the value of the link. So, the number of followers a user who retweets your content has is important for search engines that are measuring the value and importance of the retweeted link.

Any other Twitter tips worth sharing? We’d love to hear them!

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My First 30 Days at a Raleigh PR Agency: Days 9 and 10

June 12, 2012January 31, 2023 Margot HorganBlog, Entry-Level PR Job, Public Relationsentry-level PR job, entry-level PR position, Internships, Public Relations Agency, Raleigh PR Agency, Summer PR Internships

A little more than two months ago, I was still an intern at Clairemont, but as a full-time employee, it is now one of my responsibilities to help manage our three new summer interns, Erin, Erica and Emily (our “E” interns). It has taken some getting used to being on the other side of this relationship, but I’m finally feeling more at ease giving the directions instead of taking them.

Of course, managing interns has taken some practice, and I haven’t always been the best leader. It takes time to delegate and explain tasks, but in the end, having these women in the office has been a huge help, and they make such a great addition to our team! Here’s a little list of the top things I have learned from our interns:

  • Don’t forget to check in and make sure they have work! Just last week, I left one of our “E” interns without a task. Our interns are quick workers so don’t forget to keep track of their progress!
  • Interns are invaluable when it comes to completing a seemingly endless to-do list. Many hands make light work!
  • Our interns have introduced us to a lot of great new apps. With so many apps available, we love new suggestions to help make our lives more convenient and fun!
  • I’m not as good at explaining things as I thought I was. I might know how to do something, but not necessarily explain the task very well to our interns. This is an on-going lesson and work in progress!

When I was an intern, I didn’t realize how much I helped with day-to-day tasks, but in hindsight, I can see how much interns really do contribute to agency work. We are very lucky to have Erin, Erica and Emily working with us this summer. Keep posted because we will be introducing each of them to you in our blog over the next few days!

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Have you heard about Meta’s newest social media Have you heard about Meta’s newest social media platform? It’s called Threads, and it’s being referred to as “the new Twitter.” Read everything you need to know about Threads in our latest blog post - link in bio!
SNEAK PEEK! @dellthepig landed at @wendellfallsnc SNEAK PEEK! @dellthepig landed at @wendellfallsnc (client) today, and rumor has it that @blah2voila has already been hamming it up with Dell! We know you want a selfie with Dell to post on Pigstagram, too!
We are proud to represent Raleigh as a member of P We are proud to represent Raleigh as a member of Public Relations Consultants Group, allowing us to offer clients expertise and support across the country! Clairemont founder, Dana Phelps aka @blah2voila, recently attended the PRCG conference in Oklahoma City.
2022 has been a fantastic year for Clairemont Comm 2022 has been a fantastic year for Clairemont Communications! Visit our blog for the full 2022 year in review!
As communications professionals, we wear a variety As communications professionals, we wear a variety of hats to meet our clients’ needs.
 
We’re writers, social media managers, photographers, marketers, editors, content creators- the list goes on and on.
 
Check out our recent blog post to learn what @olivia.noles , account coordinator here at Clairemont, does on a weekly and monthly basis.
#communicationsagency #communicationsmajor #pragencylife #pragency #raleighpr
This Friday, Clairemont’s Dana Phelps, @blah2voi This Friday, Clairemont’s Dana Phelps, @blah2voila , will be speaking at the 2022 @nc_prsa Strategic Communication & MarCom Conference! Phelps is a repeat presenter at this annual conference, and this year she is leading a session called Growing from Communication Technician to Strategic Counselor during which she will share three of her coined concepts: knowcasting, morecasting and collabolighthing. Visit our blog for the link to register for the conference!
@clairemontcommunications and @yellowdogcreative g @clairemontcommunications and @yellowdogcreative go together like the bacon and eggs! And speaking of bacon and eggs, have you been to @therainbowluncheonette yet? YUM!
Later this year, Clairemont client @wendellfallsnc Later this year, Clairemont client @wendellfallsnc, a master-planned community just 15 miles from downtown Raleigh, will welcome @parksideraleigh, a Raleigh-favorite restaurant known for its fresh, made-from-scratch dishes, to the community!
 
Visit our blog to see the @trianglebizjrnl coverage and read the full feature in the TBJ to learn more about Parkside.
“What exactly does a PR Agency do?” Because we “What exactly does a PR Agency do?” Because we get this question often, we have a series on our blog where we dive into our recent projects to give you a look at what a PR Agency really does.
 
For example, a statewide resource for small businesses recently hired Clairemont to devise an executive visibility campaign to help position the organization and its director as the leading small business resource in North Carolina.
 
Head to our blog to read what exactly an executive visibility campaign entails and to learn more about our services!
So you say it’s National Coffee Day? We say let So you say it’s National Coffee Day? We say let us tell you about our new favorite @drink321coffee ! If you are in Raleigh, go see Paul, the other Paul, Emma  or whichever smiling faces are working today. We LOVE this place and the coffee! ❤️❤️❤️
Our client @wendellfallsnc, one of the largest mas Our client @wendellfallsnc, one of the largest master-planned communities in the Triangle, closed on its first age-eligible rental community plan, Arden at Wendell Falls, that will offer 140 open-concept units and exclusive onsite amenities!
 
Visit our blog to see the @trianglebizjrnl coverage and read the full feature in the TBJ to learn more about Arden at Wendell Falls.
Staying in Raleigh this Labor Day weekend? Stop by Staying in Raleigh this Labor Day weekend? Stop by client @vitaviteraleigh for good snacks and great wine!🍷 Both locations are open normal hours Friday-Sunday and closed on Monday.
You never know who might be hanging out at The Cla You never know who might be hanging out at The Clairemont House. Thanks to @yellowdogcreative for helping save this buddy. Notice that we speak lizard. Or skink. Or gecko or whatever he is. Or maybe it’s the extra caffeine before our client presentation.
Yep, our town is pretty cool. #raleigh Yep, our town is pretty cool. #raleigh
Who wants to have a Friday afternoon porch meeting Who wants to have a Friday afternoon porch meeting?
Congrats to our new neighbor on Bloodworth Street Congrats to our new neighbor on Bloodworth Street South @raleighwineshop ! @blah2voila was there today representing Clairemont at the grand opening festivities and enjoying the @grandchamphospitality sandwich pop up. Yum! 🍷🥪
It’s National Volunteer Month, and volunteers ar It’s National Volunteer Month, and volunteers are needed more than ever! Many organizations with scarce resources rely on volunteers and would not exist without them. Visit our recent blog post to read about the organizations Clairemont has supported and how you can make a difference in your community!
Authenticity is trending, and research shows that Authenticity is trending, and research shows that consumers are 2.4 times more likely to view user-generated content as authentic. Read our recent blog post to learn about UGC, how it can benefit your brand and how to use it in your marketing strategy.
From social values to behavior patterns, COVID-19 From social values to behavior patterns, COVID-19 has left an impact on every sector of life, including marketing. Read our blog on marketing in a post-COVID world to learn how things have changed and how that should impact your business strategy.
We are so excited to share that Clairemont earned We are so excited to share that Clairemont earned eight awards, five gold🥇and three silver🥈, at this year's Sir Walter Raleigh Awards hosted by the Raleigh Public Relations Society!🎉 We are beyond grateful to work with so many amazing partners, clients and industry friends!
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