Category: Furniture PR

What does a PR agency do? Home Interiors Facebook Campaign

Clairemont InternBlog, Case Studies, Furniture PR, , ,

Clairemont Communications has extensive experience in furniture public relations and building strategic PR plans for home decor brands, interior designers and furniture manufacturers. As our team celebrates our 5th anniversary, we are revisiting some of our most favorite projects since launching in 2010. Here’s one:

Client: Thomasville Furniture 

Background: Thomasville Furniture, established in 1904 and a leading name in home furnishings, was confronted by the challenges of economic downturn. Faced with a reduced marketing, advertising and media relations budget, Thomasville turned to Clairemont Communications for help. After evaluating social media networks and confirming Facebook’s significant potential as a customer engagement channel for the company, we assumed management of the company’s Facebook page in July 2010.

Objectives: Clairemont met the client’s request to build brand awareness during Thomasville’s annual Memorial Day Sale by conceptualizing the Ready to Refresh $10,000 Giveaway. Our objectives included the following:

  • Leverage giveaway to build brand and sale awareness by increasing Facebook fan count by 10,000 likes during the promotional period.
  • Spread the story of Thomasville Furniture and its Memorial Day Sale via Facebook, creating at least one million total daily impressions and a total daily reach of 300,000 users.
  • Capture 75,000 giveaway entries as consumer leads for Memorial Day Sale and future sale marketing.

Method: Seeking a major fan increase as part of a larger strategy to build a younger customer base, this six-week-long promotion that was integrated with other online and offline tactics to maximize engagement. Clairemont built and managed a customer application to host the giveaway using the social engagement platform Shoutlet. Working with the Shoutlet team and a graphic designer, we conceptualized and directed the creation of a custom graphics for the giveaway, incorporating the designs into the application, optimized for desktop and mobile use. To facilitate our objective of leveraging the giveaway to increase page likes, impressions and reach, we built a sharing component into the giveaway application, so that fans could earn extra entries.

Creativity: To emphasize the affordability of Thomasville Furniture, Clairemont shared beautiful photography – which was also featured in the Memorial Day Sale catalog – showcasing rooms decorated with Thomasville Furniture for $10,000 or less. Additionally, we created and shared collage boards showing fans assortments of products totaling $10,000. With these two tactics, Clairemont sough to help fans visualize the amount of stylish furniture available at Thomasville within the $10,000 price range.

To engage users on the page, we also created ten word graphics, such as “Imagine what $10,000 will do to refresh your home,” and “Keep calm and redecorate,” which prompted conversation on the page. Custom-designed cover photos promoting the giveaway were updated bi-weekly to keep page content fresh. Lastly, coordinated marketing efforts separate from Facebook promoted the giveaway through regular email blasts, on Thomasville.com and in the Memorial Day catalog.

Evaluation:

1. Leverage giveaway to build brand and sale awareness by increasing Facebook fan count by 10,000 likes.

  • During the duration of the giveaway, Thomasville’s Facebook fan count increased by nearly 11,000 likes, exceeding our original goal of 10,000.

2. Spread the story of Thomasville Furniture and its Memorial Day Sale via Facebook, creating at least one million total daily impressions and a total daily reach of 300,000 users.

  • The giveaway successfully increased key metrics on Facebook, allowing us to exceed our original objectives with more than one million total daily impressions and a total daily reach of approximately 500,000. Strategic postings and captivating content successfully increased the page’s engagement, with nearly 25,000 more daily engaged users throughout the six-week-long promotion than the weeks prior to the giveaway.

3. Capture 75,000 giveaway entries as consumer leads for Memorial Day Sale and future sale marketing.

  • Additionally, with more than 134,000 entries, the giveaway successfully captured more than 100,000 new consumer leads for Thomasville, surpassing our goal of 75,000 new leads.

As we look back at this work from just a few years ago, we realize how much has changed on how Facebook can be used for promotional purposes. Have you found the same to be true? Do you long for the old Facebook that had seemingly less rules?

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The Houzz Rules

Cherith AndesBlog, Furniture PR, Raleigh PR Agency, Social Media + Influencer Engagement, , , ,

The recent revitalization in the design industry has proven to be both a blessing and a curse to the average consumer. Gone are the days when kitchen cabinets came in just white, espresso or cherry. From remodeling kitchens to reupholstering pillows, home design projects now involve a maze of style and color that can confound even the most determined homeowner.

For the consumer, Houzz offers a lifeline—and a free one at that. The online platform provides a searchable database of interior design and home remodeling images, professional portfolios, reviews, surveys and expert advice. This Pinterest/Angie’s List/Facebook mashup is a lifesaver for anyone searching for design-spiration on a budget.

But what about the contractor, architect or designer on the other end? Targeted toward those looking to renovate, Houzz is brimming with 16 million eager consumers—90 percent of which are homeowners who are actively seeking design products and services. In fact, Houzz’s “Find a Pro” feature allows users to search for a local specialist, and businesses simply can’t afford to ignore this burgeoning customer base.

Implement these “house rules,” best practices and business tips to put Houzz to work for your company.

1. Learn the Lingo

Ideabooks: A scrapbook for design ideas. Users create folders on their own Houzz accounts to collect inspiring photos arranged by theme (“kitchen cabinets,” “backyard patios,” “yellow baby rooms,” “beach house,” etc.). Ideabooks are the online version of clipping pictures from a magazine. You can “pin” these images from other ideabooks, upload photos directly from your computer or “pin” images from another website—a la Pinterest.
Projects: Similar to an ideabook but a “folder” of pictures that allows you to showcase stages of a particular project. A home builder, for example, might highlight the construction phases of a Santa Cruz-style bungalow, or an interior designer might post before and after snapshots of a kitchen remodeling project.

2. Explore the Landscape
Familiarize yourself with standard features on Houzz.

Likes and Comments: Much like Facebook, Houzz users can “like” and comment on favorite photos, discussion feeds, ideabooks and projects.
Search Capabilities: The Houzz platform provides a sophisticated index that allows users to search for products, local vendors, curated ideabooks and even discussion threads by keyword.

3. Create Your Space

Just like any viable marketing medium, your Houzz presence should capture your brand’s voice, highlight your expertise and advance your business goals. Now is the time to define your creative strategy. Decide how you’ll curate and arrange your ideabooks (i.e. by product, space, location, style, etc.) to best spotlight your specialties or distinctive skills. Create “project” folders that showcase your portfolio and build credibility. Develop a list of search terms, topics and partner designers for collaboration, commentary and conversation, and cross-promote your Houzz on other social media platforms.

Note that official professional profiles require additional business verification, such as a license number. So be prepared when creating your account.

4. Establish Your Expertise

Strengthen your brand visibility by building a portfolio of client recommendations and business partner referrals (don’t be afraid to ask!). Establish your expertise by providing tips and advice on discussion threads related to your brand. Offer suggestions, solve problems, answer questions promptly. By doing so, you’ll rise to the forefront as a Houzz go-to expert for home design needs.

What other “Houzz Rules” or tips would you add to the list?

 

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What Does A PR Agency Do? Furniture PR Case Study

Josephine ButlerBlog, Case Studies, Furniture PR, , , , , , , , 2 Comments on What Does A PR Agency Do? Furniture PR Case Study

People commonly ask us what a PR agency does. We thought the best way to answer that question would be to share case studies from our work that was  recognized last year at the North Carolina chapter of the Public Relations Society of America’s (NCPRSA) InSpire Awards. Clairemont won 14 InSpire Awards, and we hope that this “Award Winning Wednesday” blog series will inspire you, too!

Client: Thomasville Furniture and Drexel Heritage

Planning: Twice a year, Furniture Brands International  — a global operating company that is one of the nation’s leading manufacturers and retailers of home furnishings — showcases new product introductions at High Point Market. Two of its subsidiaries, Thomasville Furniture and Drexel Heritage, hoped to stand out among the more than 2,000 exhibitors and capture the attention of the media. When the two North Carolina-based companies learned U.S. Senator Kay Hagan (D-NC) would visit their showrooms during furniture market, Clairemont Communications was hired to plan and execute a press conference.

Faced with this task and exciting news that Thomasville and Drexel Heritage were relocating the company showrooms from Thomasville to High Point, the Clairemont team identified key objectives.

Objectives: The Clairemont team aimed to do the following:

  1. Conduct a press conference that would garner the attention of trade publications and local media, with at least five placements, including local TV coverage
  2. Raise awareness of the Thomasville and Drexel Heritage showroom relocation and boost overall brand recognition among consumers, including engagement on the Drexel Heritage blog and Thomasville Facebook page

Execution: Faced with the challenge of capturing the attention of media, as well as the fact that Thomasville and Drexel Heritage had often been underreported at market because of their previous off-site showroom location, the Clairemont team had to get creative with positioning. Here’s what we did:

Kay Hagan speaks during her Thomasville press conference.
  • Local media: Senator Hagan’s visit to the Thomasville/Drexel showrooms was part of a larger tour of market, so why would media want to capture her tour in our showrooms? Talk of moving furniture market to another state was a controversial topic directly linked to job preservation and creation, an important platform issue of Senator Hagan. In our pitches, Clairemont focused on Thomasville and Drexel Heritage’s North Carolina-based headquarters and the showroom relocations to High Point to emphasize the companies’ commitment to the state’s economy. We also let the media in on a little secret: we would be surprising the senator with the unveiling of the Hagan Chair, named in her honor and sure to create photo opportunities.
  • Trade Magazines: Our trade pitches focused on the showroom relocations. We knew that these reporters would be less interested in state economies and more interested in why the companies moved from Thomasville to the International Home Furnishings Center, the most prestigious address in High Point. We also knew they would be interested in capturing images of the new showrooms that spanned an entire floor and part of another.
  • Facebook/Blog: Even though the showrooms are closed to the public, that didn’t stop us from sharing photos from the press conference and offering fans a sneak peek of the Hagan Chair.

Results: Local media and national trade publications, including News 14 Carolina, High Point Enterprise, Davidson County Dispatch, High Point Market Authority, ihfc.com and Furniture Today attended and covered the event. Clairemont exceeded the goal of five placements and successfully raised awareness of the showroom relocations. On Thomasville’s Facebook page, we received 130,675 impressions and 256 daily likes and comments on our total market updates, including the press conference. On the Drexel blog, we also received positive feedback, including a comment from one of the company’s top dealers.

What did you think of this public relations case study? Was it helpful? We’re here to answer any questions you may have!

Interested in Clairemont’s press conference services? Drop us a line!

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What Does A PR Agency Do? Videos for PR

Josephine ButlerAwards, Blog, Case Studies, Furniture PR, Public Relations, Raleigh PR Agency, Social Media + Influencer Engagement, , , , , , 1 Comment on What Does A PR Agency Do? Videos for PR

People commonly ask us what a PR agency does. We thought the best way to answer that question would be to share case studies from our work that was recently recognized at the North Carolina chapter of the Public Relations Society of America’s (NCPRSA) InSpire Awards. Clairemont won 14 InSpire Awards, and we hope that this “Award Winning Wednesday” blog series will inspire you, too!

Client: Thomasville Furniture, established in 1904 and a leading name in the home furnishings industry.

Objective:  Create a series of videos to showcase Thomasville’s new furniture and upholstery at High Point Market, as well as demonstrate the versatility of the Reinventions collection, a multi-functional collection designed to maximize space in smaller homes, with the following goals:

  • Boost overall interactions on the Thomasville Facebook page, with special emphasis on increasing interactions among 18 to 34-year-olds by 5 percent.
  • Increase the number of likes on the page by 100 percent.

Execution: Commissioned research provided insights on media consumption preferences of Thomasville’s existing customers and younger target consumers. Focus groups revealed that younger consumers often see Thomasville’s furniture as special occasions furnishings, while they seek more of an everyday, comfortable look. Additionally, informal feedback from employees and customers indicated that previously produced videos weren’t necessarily viewed as targeting a younger demographic due to the fact that the on-camera talent didn’t match that desired age group.

To gain fans and keep them engaged, we provided creative content with quality videos focused on the following areas:

An Insider’s View to Furniture Market: The fact that furniture market isn’t open to the public didn’t stop us from sharing the collections that Thomasville debuted at market with its fans. A series of videos featured team members sharing information about new collections. To reinforce the idea that Thomasville’s furniture is so comfortable it makes you want to “kick up your feet,” each person was interviewed relaxing in her favorite vignette in the showroom, as she offered design tips or revealed sources of decorating inspiration. Collectively, these videos received 234,764 impressions.

How-to Videos: A mini-series was produced to showcase Reinventions, a new, multi-functional collection designed for everyday living. These videos demonstrated how to maximize space with the versatility of the collection’s pieces. For example, the Slater Mill Drop-Leaf Table can be folded down to a mere 13-inch deep sofa table or expand to a dining table to accommodate six people – ideal for city apartment living. These videos received a total of 88,055 impressions.

Results: Through our promotional efforts, including these videos, Thomasville’s fan base on Facebook increased from 11,249 to 31,256, approximately a 178 percent increase from 2010. Additionally, we boosted average weekly interactions from 2,964 to 7,571, a 155 percent increase, engaging the target audiences of existing customers and young consumers alike. Specific to the videos, we received nearly 322,819 total impressions, 102 likes and 43 comments, exceeding our goals.

What did you think of this social media case study? Was it helpful? Be sure to check out our last case study featuring the Thomasville Facebook page.

Have questions? Interested in Clairemont’s video production services? Drop us a line!

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What Does A PR Agency Do? Furniture Industry Social Media Campaign

Josephine ButlerAwards, Blog, Case Studies, Furniture PR, Marketing, Public Relations, Raleigh PR Agency, Social Media + Influencer Engagement, , , , , , , , , , , 1 Comment on What Does A PR Agency Do? Furniture Industry Social Media Campaign

People commonly ask us what a PR agency does. We thought the best way to answer that question would be to share case studies from our work that was recently recognized at the North Carolina chapter of the Public Relations Society of America’s (NCPRSA) InSpire Awards. Clairemont won 14 InSpire Awards, and we hope that this “Award Winning Wednesday” blog series will inspire you, too!

Client: Thomasville Furniture, established in 1904 and a leading name in the home furnishings industry.

Objective:  Manage the Thomasville Facebook page. Based on our research and several meetings with Thomasville executives, the Clairemont team identified the following objectives:

  • Boost overall interactions on the Facebook page, with special emphasis on increasing interactions among 18 to 34-year-olds by 5 percent.
  • Increase the number of likes on the page by 100 percent

Execution: Research provided insights on existing customers and younger consumers, including media consumption preferences. Focus groups revealed that younger consumers often see Thomasville’s furniture as special occasion furnishings, while they seek everyday furniture (of course, we know that Thomasville is very fun and fashion-forward these days!). Clairemont also evaluated social media networks and confirmed Facebook’s significant potential as Thomasville’s primary customer engagement channel.

We focused creative content in the following areas:

  • Interior Design: To position Thomasville as the fashionable brand that we know it to be, we shared ideas from shelter magazines, such as Elle Décor and House Beautiful. We uploaded product photography featuring new collections designed for a young demographic and shared decorating tips via professionally produced videos. Our chatter posts got fans talking and sharing their own interior design ideas, too.
  • Sweepstakes: Recognizing the traffic-driving power of sweepstakes, Clairemont generated steady fan engagement with giveaways throughout the year. The Best Bridal Shower Gift Ever Giveaway targeted 18 to 34-year-olds by awarding a bedroom suite as a wedding gift to a young couple. Our Best Seat in the House Giveaway earned more than 1,900 content likes, posts and comments, as fans couldn’t resist the chance to show off photos of their beloved pets. With a prize of a new sofa, our 1 Sofa 4 Looks Giveaway increased page likes by 13,767 alone. Along with additional giveaways such as the Bright Idea; Backyard Barbeque; No Tricks, Just Treats; Thanksgiving Dinner Disasters (with many hilarious accounts of Thanksgiving dinners gone wrong); and Stocking Stuffer giveaways, the Clairemont team successfully raised the fan count and interactions on the page.
  • Customer Relations: Because it’s our policy to allow fans to have a voice, when questions or complaints were posted, we worked closely with Thomasville’s corporate customer service team to provide quick responses instead of deleting or ignoring negative posts.

Results: Thomasville’s fan base on Facebook increased from 11,249 to 31,256, approximately a 178 percent increase from 2010, and we boosted weekly interactions from 2,964 to 7,571, a 155 percent increase. Additionally, we increased the number of 18 to 34-year-old fans from 20 percent of the fan base to 30 percent, exceeding our goal of a 5 percent increase. Based on the success of 2011, Thomasville has retained Clairemont to continue to manage its page on Facebook in 2012.

What did you think of this social media case study? Was it helpful? Have questions? We’ve got answers!

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