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Category: Blog

5 PR Lessons from Israel

5 PR Lessons from Israel

August 20, 2019January 31, 2023 Cherith AndesBlog, Inspirational, The Clairemont Teaminspiring marketing, Israel, PR principles, Public Relations, travel PR

There I was, slouched on my bed, asking the ceiling for the 24th time, “What DOES one pack for two weeks in a middle eastern desert?”

Sun hat? Check. Hiking shoes? Fo’ sho’. Sunscreen? Make that three bottles — because I’m so pale that I glow. I tucked my passport in my purse and, without knowing a single person, embarked on a 14-day adventure to Israel.

My mind was blown on this trip, a whirlwind of experiences, knowledge and insights I never knew existed. And while the sojourn yielded many personal revelations, I humorously noted the similarities between a rugged desert adventure and the life of a marketing professional.

I’m happy to report I came back sunburn-free (here’s to you, SPF) and equipped with five lessons to inspire you in your business ventures.

1. Be adventurous.

Sign says, “Danger mines!” Definitely an adventure!

This trip to Israel was initially frightening — and not just for the obvious reasons. On a giddy whim, I signed up to travel with a group of people whom I had never met. Ever. But we were a group that shared the same passion. And I quickly found that we were open to whatever the adventure held, and we were palpably excited for whatever discovery might be just around the corner.

We should approach our PR strategies with the same curiosity, eagerness and sense of adventure. After the foundational research has shaped the marketing plan, be open to new ideas, fresh twists and creative risks. You won’t ever discover new surprises if you don’t venture beyond your own known territory.

2. Learn the whole story.

Garden of Gethsemane, rich with backstory.

Our tour group had the privilege of visiting a series of Biblical sites throughout the Holy Land. But our tour guide didn’t just drone through the usual facts. He provided a wealth of cultural background and historical insights that invigorated each location with color and meaning. He connected dots and answered long-standing questions that often made us smack our foreheads and say, “THAT’S what that means!”

Are you doing the same in your marketing? Adept marketers and agency partners will take the time to learn the entire story to inform a successful strategy. This might include developing a full understanding of your audience, immersing yourself in the public narrative around your brand or exploring the ins and outs of a new product in market segments. Every angle adds critical perspective that can change the interpretation of a situation and direct the approach.

3. Trust your leader.

Following our leader … up something very steep.

Fun fact: none of us were given an itinerary.

From day to day and literarily minute to minute, we were asked to simply trust our guide. (I won’t deny; there were a few times I wanted to pelt him with stones as we clawed up the side of a ravine in 100-degree heat). But our guide had proven his mettle and was expertly equipped for the journey. Similarly, trust your agency and your partners. You’ve properly vetted them and joined hands with people who share your vision. Trust them to carry their weight, craft a successful strategy and get results. 

4. Sometimes it gets hot.

Posing in a temple on a HOT stone seat.

We hiked an average of seven daily miles across desert mountains in 98-107-degree heat. In business, high stakes can create pressure as you might be required to meet aggressive goals or navigate steep change. It happens. A competitive market will necessitate competitive strategies. But don’t stop trucking. Curling up under a scratchy desert bush would have only temporarily assuaged my discomfort and prolonged reaching my destination. Define clear goals, craft a research-based strategy, link arms with your partners and keep going.

5. Go back to your roots.

ICYMI, I have kind of a different first name. Cherith. I’ve spent my entire life trying to explain the pronunciation. (It’s like “Chair” with an “-ith” on the end, or “cherish” with a “th.”) I’ve often been asked about its origin. There’s only one origin, and it’s not all that glamorous. I was named after a ravine (or “wadi”) where a Biblical miracle took place. (If you’re interested, hit up 1 Kings 17:2-5.) I had always wondered what that place must have looked like. Somewhere around day six of our trip, we trekked for two hours in the scorching heat across Jericho Road. We crested a ridge, and lo and behold, there it was. My namesake. The Brook Cherith or Wadi Cherith.

When things get hot and hairy, take a vital moment to reconnect with why you started. What are your core values? What change are you pursuing? What is your inspiration? Reconnect with the bigger picture.

Oh, and always wear sunscreen.

Looking for other inspiration?

Hone your thought-leadership skills.
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Plan a Magical Event: Lessons from Disney

Plan a Magical Event: Lessons from Disney

August 16, 2019January 31, 2023 Clairemont InternBlog, Public Relations, Restaurant PR + Hospitality PRDisney, event marketing, event PR, fail, tips

Growing up in Orlando, I was raised in the shadow of the Magic Kingdom. Everywhere we went, there were signs of Disney’s influence. The company had a huge, white-gloved hand in all major city events, including the naming of our semi-beloved basketball team. Looking back, it seemed impossible to think there was a time that Disney wasn’t a cultural phenomenon or undisputed king of American theme parks.

But there was. Disney has made mistakes, including one of the most arguably terrible PR catastrophes. The 2019 summer marked the 64th anniversary of the opening of the original Disneyland in California – the day that became known internally as “Black Sunday.” You already know how this story ends, because … Disney. Instead, let’s take a look at some of the missteps Disney made that day and learn how you can avoid these faux pas to ensure success in your events.

Unfinished Ambiance

Believe it or not, this magical kingdom wasn’t fully prepared for its worldly debut. Even as the first guests poured into the park, crews of workers were still painting walls and finishing the gardens. The park was an active construction site as guests walked through the front gates.

Avoid being unprepared for party guests by building in ample time for your team to finalize preparations. Create a detailed run of show that includes pre-event prep time, a checklist with responsible parties and deliverables, a contingency plan for each item and a crisis plan for unexpected challenges. This list will help you circumvent those last-minute stressful situations.

Overcrowding

Opening day was supposed to only be for a select few friends and family – approximately 15,000 total. Disney welcomed almost double that number thanks to counterfeit tickets and lack of security detail along the perimeters.

Thankfully today, sites like Eventbright, Eventzilla and Evite exist to assist with invites and RSVPs to make it easy to organize and track attendees. For more private affairs, make sure to have a list of guests’ names at the door at the time of entry, and plan to have security stationed at any other possible entry points to avoid crashers.

Shortage of Supplies

The influx of guests brought with it another issue – a shortage of food and drinks. Even the public water fountains weren’t fully up-and-running, leaving guests wandering around both parched and hungry.

Keep an updated list of RSVPs and round up the number to anticipate a few extras. No one likes to come up empty when they go to get a drink – or bite. So skillfully stock your stations with food and beverages by calculating amounts needed using these tips. Not only will this keep your guests around, but it will also keep them happy!

As you know, in the end, Disney lived to tell the tale – and continues to do so. In fact, we can all share our Disney story, because despite the unfinished ambiance, overcrowding and shortage of supplies, Disney endured. If you haven’t arrived at your “happiest place on earth” yet, that’s ok. You might just be at your opening day. Take note of the challenges that arise and properly address them for a permanent fix. Then, continue on your mission to create magic for your clients – and others!

Want to read about a successful opening? Check out the celebration the Clairemont team planned and executed for our client, Vita Vite, when it opened its North Hills location.

Will Hornbeck is a rising senior at Wake Forest University. He thinks the best ride at Disney is the Carousel of Progress.

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Friday Five: Fulfilling PR Campaigns

Friday Five: Fulfilling PR Campaigns

August 2, 2019January 31, 2023 Clairemont InternBlog, Marketing, Public Relations#communityrelations, #fulfilling, #humanitarian, #inspo, Nonprofit

Public relations has a remarkable capacity for shaping narratives around positive change. In fact, when you mix the power that comes from PR’s reach with uplifting missions, you can really make a difference. Here at Clairemont, for example, we’re proud to assist the North Carolina Association of Fire Chiefs in its campaign to recruit critically needed volunteer firefighters.

It feels good to do good, and on this fine Friday, we’d like to celebrate five humanitarian PR campaigns that are making a tangible difference.

Image courtesy of Discover Puerto Rico

1. #CoverTheProgress

Hurricane Maria devastated Puerto Rico, and the resulting media coverage on recovery efforts skewed negatively. As the one-year anniversary of the disaster approached, tourism agency Discover Puerto Rico partnered with Ketchum to reshape the narrative. If media transitioned its coverage to highlight the resilience, hope and transformation of the island’s communities, then Puerto Rico would be more likely to attract the business and tourism necessary for robust economic growth.

The focal point of the campaign rested on reinventing a giant S.O.S. message that went viral after Maria. Discover Puerto Rico went back to the street where the original S.O.S. sign was painted and asked members of the neighborhood to write their own messages to the world. “S.O.S.” was replaced with “Bienvenidos, #CoverTheProgress.” By encouraging the media to shine a light on Puerto Rico’s progress rather than its trauma, the perception of the island as a travel destination jumped 23 percent, the number of booked hotel rooms and flights rebounded, and vacation package sales rose.

Image courtesy of the Polynesian Voyaging Society

2. Hokule’a Homecoming

In an effort to spread a message of sustainability and build a network of environmentally and culturally minded global citizens, the Hawaiian voyaging canoe Hokule’a embarked on a three-year, 40,000-nautical-mile journey circumnavigating the globe. While most campaigns only encompass a short time period, the team at Bennett Group Strategic Communications kept the story of Hokule’a and the mission of its Polynesian Voyaging Society to “care for Island Earth” fresh for four years. Through stunning b-roll footage and tailored media outreach, the voyage was covered in high-value media outlets like the BBC, and it was even designated as one of the top three points of pride for Oahu residents. The team’s efforts won it the recognition of PR Daily’s 2018 Nonprofit PR Campaign of the Year.

Image courtesy of The Seattle Times

3. #LookUp

The Union Gospel Mission cares for Seattle’s homeless but found it difficult to match its resources with a rapidly growing homeless population. The Mission needed to get creative, so it partnered with The Thomas Collective to develop the innovative, millennial-targeted #LookUp campaign.

The team projected striking, emotional portraits of homeless people by photographer Lee Jeffries onto buildings, transforming Seattle into an art gallery. By prompting passersby to stop and look up at the images, this campaign encouraged them to think about the plight and stories of people who are often ignored. #LookUp garnered 24 million impressions in earned media, a huge spike in unaided recall of the Mission and its work, and a 100-percent increase in donations. This campaign won first place in the “Advocacy or Awareness” category of PR Daily’s 2018 Nonprofit PR Awards.

Image courtesy of PRWeek

4. Acceptance Street

In June 2019, Mastercard created a street installation that tapped into the power of Pride Month to celebrate all types of identities and raise awareness for its True Name project. True Name is a new type of credit card for people whose identities don’t match that which they were assigned at birth. For the transgender and non-binary community, carrying cards that display their legal names is painful and sometimes dangerous. This Mastercard project seeks to find a secure, non-invasive way for people to put their chosen names on their credit cards. On the history-rich corner of Christopher Street and Gay Street, Mastercard and its agency McCann XBC partnered with the NYC Human Rights Commission and the city’s official street sign-making company to commission Acceptance Street: a corner identified by not just two street names but also a range of identities involved in the pride movement.

Image Courtesy of Always

5. #EndPeriodPoverty

The feminine hygiene brand Always leveraged its #EndPeriodPoverty campaign to help empower girls in overlooked communities. A recent survey by Always found that one in five American girls, one in seven Canadian girls and one in ten British girls have missed school because they didn’t have access to period products. Always partnered with MSL and Proctor & Gamble to encourage the donation of Always products and raise awareness that period poverty is a global issue not just found in developing nations. The #EndPeriodPoverty campaign saw a dramatic increase in mentions of the phrase “period poverty,” hundreds of influencer posts, 266 earned media placements around the world and more than 30 million pad donations in the US and UK alone. Its global reach earned it the PRWeek Global Campaign of the Year in 2019.

By guiding the conversation in media, we can do incredible things. And isn’t that what PR is all about?

Interested in hearing about some of the ways that Clairemont gives back? Check out how we’re shining a much-deserved light on volunteer firefighters here.

Piper Anderson is a recent graduate of UNC Chapel Hill.

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6 Tips to Create Magnetic Content

6 Tips to Create Magnetic Content

July 30, 2019January 31, 2023 Cherith AndesBlog, Marketing, Public Relationscontent creation, content guide, how to write copy, Raleigh PR Agency, writing calls to action

You feel it coming. That “oh-no-I-have-to-write-another-blog” weight.

Breathe easy. Producing “great content” doesn’t necessarily mean cranking out hundreds of web pages or blogs to stuff your SEO. Time and time again, the content that attracts traffic and converts buyers is a concise, tailored resource that solves a problem.

So if “king content” isn’t necessarily a bottomless library of graphics, articles or videos, what is it? Use this framework to guide your next content creation mission.

1. Identify your audience

This always is (and rightly should be) the first question any marketer should address. Create a concise persona of your audience member, from age and life stage to socioeconomic status and location. What issue are they addressing right now? What resource do they need in their decision-making process? Do they prefer pancakes or waffles? (Ok, kidding.)

2. What’s your point?

Unless it is wall art, content shouldn’t be just eye candy. What problem are you trying to solve for your audience member? How are you specifically making his or her life easier? Distill your entire piece of content into one short sentence that states its purpose. For example, the purpose of this blog is to equip marketers with a simple framework to create effective content. This “thesis” will keep you focused while you write/design/record.

3. Pack a powerful headline

Neil Patel cites a case study where he increased his conversion rates by 40 percent … just by tweaking his headline. A strong headline should (normally) be as short as you can make it and still get the job done. Tell the reader the big, bold benefit they will get from your article or video. Will you solve the problem they’ve been Googling for 18 minutes in three easy steps? Evoke emotion by providing a behind-the-scenes mystique with words like “tips, secrets, principles, must-knows.” Use data as you’re able.

4. KISS (Keep It Skimmable)

Eight of 10 people will read your headline; only two out of 10 will read your article. Keep the content as concise as possible, and make it easy on the eyes with titles, paragraph breaks and visuals. For more on that, check out our blog on writing stellar web copy.

5. But … be specific

Bolster your points with numbers, statistics or examples of success. For example, rather than saying “headlines increase readership,” point to Patel’s case study where an effective headline can skyrocket action by 40 percent. Demonstrate a technique. Walk through a case study — making your point more relatable, memorable and useful to your reader.

6. Give an easy action step

After you’ve shared you mind-blowing, life-changing content, give your readers an easy next step. Is that to download your guide? Hit up a video that shows the next how-to? Email so-and-so for an appointment? Whatever it is, don’t lose your prized reader without directing them to another point of contact with you. 

Bonus Tip:

Write/create your content in batches. You’re already in the creation mode with resources at your fingertips. Keep the flow going and plug them into a good content calendar to maintain a steady schedule.

And now? It’s time to translate these readers into buyers. Check out our tips for writing calls to action.

Guide: Maximize Your Call to Action
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OOO: Why Time Off Is Time Well Spent

OOO: Why Time Off Is Time Well Spent

July 17, 2019January 31, 2023 Clairemont InternBlog, Travelbloggers, travel, vacation, work-life balance

Whether traveling or not, vacations are healthy. However, for many, it can be hard to step away from the desk. In fact, almost half of working Americans don’t use their entire vacation time, despite significant benefits for both work productivity and well-being. Read on to learn why vacations can be a necessary refresh — both personally and professionally — and discover a list of travel experts who will make the “where to go” and “what to plan” aspects of vacation a total breeze.

#selfcare

If nothing else, take a vacation for your health! A solid break has been known to boost your energy reserves while calming your mind. Vacations can also reduce stress and anxiety by removing you from environments that you may associate with these two things. In addition to relieving physical aches and promoting better sleep, easing stress has significant benefits for cardiovascular health. The famous Framingham Heart Study found that men who didn’t take vacations were 30 percent more likely to have heart attacks, and women were 50 percent more likely. These statistics held even after researchers took into account other health factors, including smoking and income. Similarly, in studies conducted in European countries, a correlation has been found between higher life expectancy and vacation time.

#workgoals

Vacations are also good for your career – it’s true! Studies have found that workers who take more vacation time consistently receive better end-of-year performance reviews. In an internal survey, the firm Ernst & Young found that for each additional ten hours of vacation time an employee took, their end-of-year performance improved by eight percent. Perhaps this is because vacations improve productivity — upon return, people are refreshed, re-focused and thus, more efficient. Not to mention that preparing to be out of the office encourages you to improve your workflow and waste less time. In an interview with ABC news, psychologist Francine Lederer said: “most people have better life perspective and are more motivated to achieve their goals after a vacation, even if it is a 24-hour time-out.” The restorative effects of vacations calm and clear the mind, leaving one rejuvenated and better able to think of creative ideas and smart solutions.

Feeling validated and inspired to travel but need some guidance? We’ve rounded up three inspiring travel bloggers that can get you motivated:

#travelinspo

View more on Instagram

1.The Blonde Abroad

From her gorgeous photography on Instagram to her beautifully designed website, Kiersten’s blog has resources organized by trip type, destination, photography and more. High-profile features in publications including Vogue, Travel + Leisure, and The New York Times make her an official authority on the subject.

View more on Instagram

2. The Budget Minded Traveler

Jackie’s blog is the ultimate resource for anyone with a mind for thrift. Check out her website to discover a wealth of practical information on everything from getting a passport and travel insurance to scheduling flights and using travel apps. Her guides highlight cheap and free things to do in specific cities, and she even has a resource section that compiles all her tips into a succinct yet comprehensive travel “blueprint.” Want more than visual content? Check out her podcast JUMP with Traveling Jackie.

View more on Instagram

3. The Blog Abroad

“Life is short. See the world. Spread Joy.” This advice headlines the Blog Abroad website and sets the tone for the rest of Gloria’s fearless, motivational content. Her funny, engaging voice translates into honest and refreshingly opinionated content that inspires females all over to get out and travel— even if alone!

No matter where you are in your career, make sure to prioritize relaxation and time-off this summer. Your body, mind and spirit will thank you! Need a few more reasons to take a break? Check out additional benefits to taking a break here. Want to know where we’re heading this summer? Follow us!

Piper Anderson is recent graduate of UNC-Chapel Hill.

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Have you heard about Meta’s newest social media pl Have you heard about Meta’s newest social media platform? It’s called Threads, and it’s being referred to as “the new Twitter.” Read everything you need to know about Threads in our latest blog post - link in bio!
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We are proud to represent Raleigh as a member of P We are proud to represent Raleigh as a member of Public Relations Consultants Group, allowing us to offer clients expertise and support across the country! Clairemont founder, Dana Phelps aka @blah2voila, recently attended the PRCG conference in Oklahoma City.
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As communications professionals, we wear a variety As communications professionals, we wear a variety of hats to meet our clients’ needs.
 
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Check out our recent blog post to learn what @olivia.noles , account coordinator here at Clairemont, does on a weekly and monthly basis.
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Visit our blog to see the @trianglebizjrnl coverage and read the full feature in the TBJ to learn more about Parkside.
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For example, a statewide resource for small businesses recently hired Clairemont to devise an executive visibility campaign to help position the organization and its director as the leading small business resource in North Carolina.
 
Head to our blog to read what exactly an executive visibility campaign entails and to learn more about our services!
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Our client @wendellfallsnc, one of the largest mas Our client @wendellfallsnc, one of the largest master-planned communities in the Triangle, closed on its first age-eligible rental community plan, Arden at Wendell Falls, that will offer 140 open-concept units and exclusive onsite amenities!
 
Visit our blog to see the @trianglebizjrnl coverage and read the full feature in the TBJ to learn more about Arden at Wendell Falls.
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We are so excited to share that Clairemont earned We are so excited to share that Clairemont earned eight awards, five gold🥇and three silver🥈, at this year's Sir Walter Raleigh Awards hosted by the Raleigh Public Relations Society!🎉 We are beyond grateful to work with so many amazing partners, clients and industry friends!
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