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Tag: client relationships

The Five Love Languages: PR Edition

The Five Love Languages: PR Edition

November 16, 2018January 31, 2023 Kelli FletcherBlog, Hiring a PR Firm, Public Relationsbest PR agency, client relationships, PR Agency, Raleigh PR, the five love languages

In 1995 Gary Chapman wrote a book that promised to enlighten you on “how to express heartfelt commitment to your mate.” It was dubbed the “secret” to making a relationship last and promised a path to truer, deeper love. The book was titled, The Five Love Languages. Twenty years later a revised edition of the book was released and since then, pop culture has seen a resurgence of the concept: that there are five ways to express and experience love, and that each person has one primary and one secondary love language.

Well, call us silly, but we do fancy ourselves in the business of love and commitment. As in, we LOVE what we do and who we do it for, and we are COMMITTED to making our clients happy, day in and day out. In fact, to take it a step further, our team strives to not just make these relationships with our clients but also to maintain them for years to come.

And because each client’s needs are different and each views success in a variety of ways, we’ll argue that we’ve become somewhat of a group of experts at this whole theory and each of its languages. Bottom line: Every day we strive to present our clients with all the languages of love!

Here’s a little snippet of ways we at Clairemont “speak” the five languages of love:

Receiving Gifts: Some people love flowers, but we think nothing says “I love you” more than a big fat clipbook of media hits in our client’s target outlets.

Quality Time: We not only connect with our clients weekly but we also try to do it in person whenever we can. We love hosting kick-off meetings and “calls” at the Clairemont House. This way our clients (and potential clients) can see where all the magic happens.

Words of Affirmation: Whether it’s feedback on a recent camera interview or acknowledging a fantastic idea, we want to let our clients know they’re doing a great job. We think we work with some of the best clients in the biz, and, well, we’re going to tell you about it.

Acts of Service: For us, this is our most fluent. We’re not just going to talk the talk; we’re going to walk the walk! Maybe it’s connecting our clients to the community or to each other. Or perhaps we are tasked with executing a flawless event. Whatever it is our clients need, we’re going to make sure it gets done.

Physical Touch: Often times we’ll kick off a client relationship with a strong handshake and celebrate successes with a high five. But there’s no hiding that we’re a group of huggers at heart, which means we often hug it out with our clients when we say hello and good-bye.

Maybe one of these languages speaks more loudly to you, or heck, maybe you and your business need them all. Either way, our team is up (and excited!) for the chance to show you we care! Want to learn more? Drop us a line!

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“Secret Sauce” for Client Relationships

“Secret Sauce” for Client Relationships

August 8, 2018January 31, 2023 Tracy LathanBlog, Hiring a PR Firmclient relationships, PR Agency, professional relationships, Public RelationsLeave a Comment on “Secret Sauce” for Client Relationships

The foundation of any good relationship is built on several fundamental values, such as trust, transparency and mutual respect. But there also needs to be that spark, or chemistry, to really make the magic happen. The same holds true for successful agency/client relationships.

Throughout my career, I have worked on numerous account teams and navigated through all types of client relationships. The one common thread among the accounts where we really moved the needle for the client and produced big results were the ones where we had the secret sauce.

Wondering what the ingredients are? Let me share a few with you.

Mutual Respect – This should go without saying, but sadly that is not always the case. The client and the agency team members need to have a mutual respect for one another as well as for their roles and responsibilities on the account. They need to be able to really listen to each other and understand their respective areas of expertise.

Trust – Trust is key. As an extension of the internal team, clients need to be able to trust their agency partner as they would their in-house colleagues. Confidential information must not be shared and deadlines need to be consistently met to establish that trust. They also need to be able to trust that their agency partner has their back and is looking out for issues and opportunities that could affect the business.

Good Rapport – Often during a busy workday it feels like there isn’t much time for chit chat. But sometimes taking those extra few minutes at the end of a call with a client to ask about her weekend or family can make all the difference in the world. You are building a relationship, and while it must always be professional, taking the time to also make it personal can make all the difference in the world.

Honesty – I think we all would agree delivering bad news to a client is never easy, but it is always best to be upfront from the beginning and for the agency contact to alert the client at the first sign of trouble. If a project is going over budget or there are hiccups when planning a big event, pick up the phone and let the client know where things stand. That approach will eliminate any big surprises at the end and will help build the trust I mentioned earlier.

Sometimes it’s effortless, and all of these elements fall into place naturally. Other times the dynamic doesn’t start out as smoothly, and you need to cultivate the relationship. Either way, it’s in everyone’s best interest to put in the extra work to make sure the key ingredients are in the secret sauce. It will pay off in the long run. I promise.

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