Skip to content

615-294-1886

d@clairemontcommunications.com

Clairemont Communications

Clairemont Communications

  • About Us
  • Awards
  • Blog
  • Our Work
  • Services
  • Contact Us
  • About Us
  • Awards
  • Blog
  • Our Work
  • Services
  • Contact Us

Kate Spade Knew Its Audience

February 28, 2019July 15, 2022 Clairemont InternBlog, Fashion, Social Media + Influencer EngagementBrand Evolution, brand makeover, Fashion marketing, fashion pr

“Our new logo. Our new label. Our new pink,” read the caption of a recent Kate Spade Instagram post alongside a photo of its new tag color. One spade motif at a time, Kate Spade dropped its spring 2019 line — and longtime fans sprang up with vocal feedback as they noticed the striking changes. But Kate Spade became a shining example of a brand that knew its audience and had a plan in place to ensure a successful debut.

As public relations practitioners, we know that a crisis with a strategic, thorough plan is always manageable. But in the age of social media, customers expect businesses to respond online with unprecedented speed. Kate Spade led a master class in customer advocacy, as the team anticipated questions its audience would ask ahead of time and was therefore adequately prepared with responses for each during the roll out of the campaign. Comment after comment, the brand tackled each fan’s issue with ease, consistency and aplomb on social media.

Here are some examples:

1. Fan: @rancatburtanog wrote, “I feel like ‘re-imagined’ is a word for ‘we’re phasing it out.’ I love KS and I have loved it for a long time but please do not turn this brand into a bunch of ‘signature’ collections like Coach and MK. They are everywhere and it makes the handbags look cheap and ordinary.”
Kate Spade: “@rancatburtanog we promise we are not phasing out the spade. You’ll see it featured in lots of products throughout the collection ♠️. We are excited to show you!”

Lo and behold, not long after, Kate Spade posted a few Instagram images featuring the use of the spade, such as the following:

2. Fan: @breeflan wrote, “I liked the green. It was more unique. Everyone associates pink with being girly, I’m sad to see this change. I really valued the fact that everything wasn’t pink pink pink. That’s Victoria’s Secret.”
Kate Spade: In a follow-up post, the brand captioned, “Our new gift boxes. They’ll have our new tissue paper inside, too. Each box has a different combination of our brand colors—the ones we call pink kiss (bright pink) to clover (dark green), cherry blossom (light pink) to honey bee (yellow). 5 days until we share all the newness that’s coming on January 28th. We can’t wait.”

3. Fan:@denise_caskey wrote, “Where is Kate’s trademark♠️? “
Kate Spade: “@denise_caskey hi! you’ll see the spade featured throughout the collection in new and exciting ways. we can’t wait to show you!”

There is a stronger feeling of loyalty that grows when a brand responds to you directly as an individual in a public forum. Remember, your brand is not your logo, colors or name. As author Maya Angelou said, “People will forget what you said, people will forget what you did, but people will never forget how you made them feel.” Your brand is simply how you make people feel, which in turn generates how they feel about your brand.


See the complete Kate Spade New York Spring 2019 collection!

Ultimately, being handed the reins of a big lifestyle brand like Kate Spade is a tremendous responsibility. But will the brand’s loyal fan base follow the newly appointed creative director Nicola Glass as she continues to push forward with Kate Spade? No doubt her goal is to bring new customers into the fold while still keeping those die-hard Kate Spade fans happy. It may be a high-wire balancing act, but Glass is acing it so far.

Brand revolutions can take many forms. For tips on approaching your own rebranding efforts, check out our Miss America: Brand Revolution? blog!

Written by Clairemont Intern Ru Wolle, a senior at NCSU.
Photos from @katespadeny [Instagram]

Comments

comments

Read More

Post navigation

Previous: NC Sweeps 2019 James Beard Nominations
Next: 7 Insta Accounts You Can’t Miss

Leave a Reply Cancel reply

Your email address will not be published. Required fields are marked *

This site uses Akismet to reduce spam. Learn how your comment data is processed.

Categories

  • APR
  • Awards
  • Blog
  • Case Studies
  • Clairemont Client News
  • Copy Cat
  • Counselors Academy
  • Entry-Level PR Job
  • Fashion
  • Free Advice
  • Furniture PR
  • Hiring a PR Firm
  • In Our Community
  • Inspirational
  • Internal Communications
  • Marketing
  • Oh Momma Monday
  • On the Record
  • Owning a Business
  • Photo of the Week
  • PR People
  • Professional Development
  • Public Relations
  • Raleigh PR Agency
  • Real Estate PR
  • Restaurant PR + Hospitality PR
  • Social Media + Influencer Engagement
  • Starting a business
  • Sustainability
  • The Clairemont Team
  • Travel
  • Trends
  • Wonderfully Random

clairemontcommunications

Yep, our town is pretty cool. #raleigh Yep, our town is pretty cool. #raleigh
Who wants to have a Friday afternoon porch meeting Who wants to have a Friday afternoon porch meeting?
Congrats to our new neighbor on Bloodworth Street Congrats to our new neighbor on Bloodworth Street South @raleighwineshop ! @blah2voila was there today representing Clairemont at the grand opening festivities and enjoying the @grandchamphospitality sandwich pop up. Yum! 🍷🥪
It’s National Volunteer Month, and volunteers ar It’s National Volunteer Month, and volunteers are needed more than ever! Many organizations with scarce resources rely on volunteers and would not exist without them. Visit our recent blog post to read about the organizations Clairemont has supported and how you can make a difference in your community!
Authenticity is trending, and research shows that Authenticity is trending, and research shows that consumers are 2.4 times more likely to view user-generated content as authentic. Read our recent blog post to learn about UGC, how it can benefit your brand and how to use it in your marketing strategy.
From social values to behavior patterns, COVID-19 From social values to behavior patterns, COVID-19 has left an impact on every sector of life, including marketing. Read our blog on marketing in a post-COVID world to learn how things have changed and how that should impact your business strategy.
We are so excited to share that Clairemont earned We are so excited to share that Clairemont earned eight awards, five gold🥇and three silver🥈, at this year's Sir Walter Raleigh Awards hosted by the Raleigh Public Relations Society!🎉 We are beyond grateful to work with so many amazing partners, clients and industry friends!
This spring, Ali de la Vega is joining the Clairem This spring, Ali de la Vega is joining the Clairemont team as an intern! Ali is a Junior at NC State who prides herself in being a daughter and a Christian as well as an amateur athlete, overachiever and older sister. Learn more about her background and how she found a love for PR on our website!
If you could change one thing about Instagram, wha If you could change one thing about Instagram, what would it be? Comment 🙋🏼‍♀️🙋🏿‍♀️🙋🏽‍♀️ if you said, “I’d bring back the chronological feed.” Well, the chronological feed could be returning in 2022! Visit our blog to read the 2022 recent Instagram updates and how your Instagram strategy should change.
Many people don’t realize it, but a lot of behin Many people don’t realize it, but a lot of behind-the-scenes work goes into creating a successful blog post. Visit our blog to learn the 11 blogging mistakes you’re making, why these mistakes are hurting your blog and how to fix them.
Since TikTok’s success, short-form video has tak Since TikTok’s success, short-form video has taken over social media. With how easy it is to reach new audiences, you should be using short-form video in your business’s social media strategy. Visit our blog to learn how TikTok took over and how to use short-form video for business.
Clairemont is currently seeking smart, responsible Clairemont is currently seeking smart, responsible, creative and hard-working public relations practitioners who are ready to tackle any assignment for an account strategist position! Check out our latest blog post for the job description and further information. #raleighpr #clairemontcommunications #pragency
From new employees to outstanding awards, Clairemo From new employees to outstanding awards, Clairemont has had an amazing 2021. Visit the blog to read Clairemont’s 2021 year in review.
To celebrate the holiday season, the Clairemont te To celebrate the holiday season, the Clairemont team dined at @angusbarn and played a regifted version of White Elephant, a game that has been a Clairemont tradition for years. Visit our blog to read more about the Clairemont team holiday traditions and how they came about.
While you may feel the need to capitalize the word While you may feel the need to capitalize the word “merry” when wishing someone a merry Christmas, merry is not a proper noun, name or event and should only be capitalized when at the beginning of a sentence.
This year, Clairemont was the only agency headquar This year, Clairemont was the only agency headquartered in NC to receive a 2021 Silver Anvil Award on top of two Best in Show awards from NCPRSA and a Queen City award from PRSA Charlotte. Visit our blog and read about the recognition we received in 2021.
Claus is Santa’s last name. A clause is a group Claus is Santa’s last name. A clause is a group of words that contains a subject and a verb. For example, “When he comes to our home, we get gifts.”
Giving back to the Raleigh community is important Giving back to the Raleigh community is important to our team, especially around the holidays. Check out our blog and read about how our team gives back to the community.
Not only are these holiday words often miswritten Not only are these holiday words often miswritten as two words, many are also frequently misspelled. Mistletoe has a silent T and sugarplum is spelled with an A, not an E. Other commonly misspelled holiday words include poinsettia, reindeer, angel, hot cocoa and boughs (of holly). #holidaygram #grammar_tips #grammartips
Chief Mosley is more than just a client and collea Chief Mosley is more than just a client and colleague, he is also a true friend with the kindest soul. He has dedicated most of his life to the fire service, starting as a volunteer and continuing on to roles from firefighter to deputy fire chief. 

While working with the North Carolina Association of Fire Chiefs on a two-year campaign to recruit and retain volunteer firefighters across 15 of the most at-risk agencies in North Carolina, Chief Mosley helped secure 474 new recruits. Visit our blog to learn more about Chief Mosley’s career in the fire service.
Load More Follow on Instagram
Proudly powered by WordPress | Theme: realy-store by inverstheme.